The staff (Anna & Ana as well as Damian) were very helpful and nice. The location was second to none. The hotel certainly has a charm to it and is indeed very neat and clean.

I wouldn't call these complaints as we knew these while booking. I am writing this more to help those reading this review. Due to the location, age of the building and space restrictions, the rooms can be a bit crammed and there is no wardrobe or sufficient place to unpack. There was no kettle or coffee machine, comforts to which travelers are so accustomed to nowadays that we expect as default. The bathroom's size means it is near impossible to keep the floor dry. This is more than compensated by the location, charm of the hotel and the friendly staff though.

I really wanted to find a hotel that had a great location but was good value for money. There’s a lot of choice online, but I really think this is an excellent Madrid hotel and would definitely recommend anyone to stay here. Being located on Calle de la Cava Baja, you have a whole street of tapas bars to choose from and it’s close to the Metro stop so you can easily get here from the airport. You’re also in close walking distance to all the main places that you’d want to visit. We paid for an upgraded room with a balcony and I would recommend paying that little bit more. We didn’t have a problem with noise at night either. The bed is really big and comfortable and the shower was also a very good size. The staff at the hotel are very friendly and helpful too! Can’t recommend this hotel enough for a Madrid stay.

Nothing

This hotel is located in an excellent position on the main street in the La Latina district which has a lot of restaurants and bars. Despite this the room was still quiet even though I attended during a festival weekend. The room was very comfortable and clean, and the breakfast was of an excellent quality. The staff were very helpful, with some great advice about locations to explore around the city.

The hotel is colocated with a restaurant so you need to walk through the restaurant to your room each time you leave or enter. Your keycard does enable after hours entry and exit, but it can still be awkward at times moving through people who are having a meal to get to your room.

Great small hotel, made even better by the fantastic staff. Unfortunately I cannot remember all their names. Juana (?) on the afternoon/evening staff was friendly, professional, with a great sense of humor. Sarah, who worked in the mornings went absolutely out of her way on the morning we checked our to try to get us a cab to the airport (it was the day of the Madrid Marathon). We loved the neighborhood - many fun tapas bars, very fun and also close enough to the center of Madrid by walking or metro. The breakfast was excellent, the best we had in our month in Spain.

Other reviewers have complained about rooms without fresh air and based on those reviews, I reserved a room with a very small balcony/terrace with plenty of fresh air. I'd recommend doing that if rooms are available. Despite the fact that we had a room facing the street, and the liveliness of the neighborhood, our room was quiet and night and we slept well.

The location of the hotel is fantastic. The street is full of bars and restaurants. Very close to the Plaza Mayor too. Personnel was very helpful and friendly. Every request out of the normal was accomplished with always a nice smile.

The room temperature was difficult to adjust as the central air conditioning system was either shut down or not functioning. So the first nights it was very warm in our room. No possibility to open the windows. After informing the reception it looked like something happened since the room temperature become more comfortable during the last night.

You cannot beat the location, the attentive front desk (in person and communication ahead of time), and the amazing breakfast buffet (with a served hot plate too). The look and feel is definitely cool.

I was very surprised to find my main floor room SO CLOSE to the busy, inner courtyard restaurant. Its noise was a bother at night from patrons and staff. If I come back, would want guarantee of higher floor.

The hotel is very cute and in a wonderful location. The staff is friendly and helpful. There is a restaurant and bar in the lobby, which is nice.

The room is a bit odd because there is no door to the bathroom. There is a door for the water closet, but the shower and sink are literally in the room. I would have liked an enclosed bathroom. Also, it is a bit expensive given the size of the room and the fact it doesn't have an enclosed bathroom. Also, breakfast is included for an additional cost.

Near buzzy local neighbourhood and main attractions . Good restaurants Helpful staff

Inner Rooms have no windows

The location is great, the staff is friendly, and the breakfast is excellent.

Water cannot be retained in the shower niche, flooding the entire bathroom floor each time. We would also have preferred that at least one window could open to get some fresh air during the nights

The location was simply perfect, only 5 minutes away from Plaza de Mayor and the La Latina area. The boutique was very cute, and we loved the little inside terrace where you can also have meals! The room was comfortable and clean! Selene at the reception was simply amazing and super helpful with suggesting the best spots in town and in the area! We had an amazing experience because of her suggestions! Thank you Selene! We would definitely stay again!