the location is very nice 3 minutes walk to Cuatro Caminos metro station.

they charged me €5 for coffee pods for the nespresso machine in the room. at least coffee and milk should be complimentary when you are paying €150 per night

Located closely to subway station Quatro Caminos and a bus station with direct busses to the university. Nice, clean and comfortable room. Good windows, so it was still calm inside despite outside traffic. Breakfast was ok, but not outstanding.

It's a pity that they don't provide a single cup of coffee for free although there is a coffee maker in the room. Overall, they pretend to pay attention to sustainability, but then the coffee machine in the breakfast room is also using capsules, which produce a large amount of waste.

We simply love this quiet hotel and have been regularly coming back to it for more than 10 years. It is extremely clean, elegant, staff is very caring, the location is also perfect - it meets all our needs. The quality to price ratio in case of this hotel in the highest the guests can expect. Definitely we will be back!

Nothing, everything was excellent.

The hotel staff was friendly and very helpful--great customer service. The location was OK, there were enough restaurants nearby for a good variety to choose from. The beds were comfortable and the little mini balcony was nice for some fresh air. The breakfast had nice options, with a variety of fresh cut fruit and juices, as well as soymilk for us vegans/non milk drinkers.

The breakfast could've had a couple of more veg/vegan options, like potatoes, mushroom, beans, etc. And for a 4 star hotel, they could've thrown in a pair of those cheap slipper for the room, as well as a bottle or two of water.

Big bright quiet room. Everything you need they have

Breakfast was good but too expensive even for Madrid

The hotel is very nice. The staff are pretty ok, not the most

I was very disappointed by breakfast. Very poor for a hotel with 4*. I am vegan and I received only a bowl with some cut fruits and my friends received just a piece o tortilla or two pieces of ham. You had to choose between tortilla and that ham. You couldn't have both. If you choose bread you couldn't get some desert. Coffee was very good.

Excellent room, enough space for me and my brother. Our room faced a nice view of the city and I loved the small balcony! Hotel staff was very friendly and helpful.

Nothing! Everything was wonderful!! The location was close to everything and it was very easy to navigate the train. There were a couple of grocery stores close by and a great breakfast cafe a couple of doors down.

my experience in this hotel started very well, we arrived in Madrid with an early flight and we were supposed to check in at 3pm but they gave us the room at 11am so I was very happy about it, the receptionist told me that when they do have rooms available they always try to help, The hotel is stunning, is a jardin indeed, the plants are everywhere and I loved it. We booked the most simple room because we were in Madrid just one day to connect to another flight the next day and the room was above my expectations, I can't immagine how beautiful the suite must be. Very good price as well and good location 👍🏼 100% raccomanded

I liked everything, will definitely be back when in Madrid

Great location. Only steps from the Metro, making it easy to explore the city. We also chose this location because it is close to where our daughter is staying during a study abroad semester. The rooms were spacious and the beds were very comfortable. Everything was very clean. The staff were helpful and friendly and spoke proficient English. We did not opt for the included breakfast so I can't speak to that. In general, we had a great stay!

The hotel is very very clean, the decor was luxurious and cozy, the staff is friendly and always helpful, it is located next to a metro station and 24h supermarket, we didn't hear any of our neighbors while we were in the room so i have to say soundproofing is good, no complaints about the WiFi (on the contrary, it was actually fast), and I have to emphasize, again, that it was very clean. An amazing experience overall.

The only unpleasant surprise was the limited breakfast where you have to pay for the full buffet even though the breakfast was included in the price, however that wasn't a problem for us since the extras were things we didn't really care about like slices of cheese/ham/fruits.