Fabulous staff - very welcoming, friendly and helpful - they couldn't have done more for us!! Excellent rooms and lovely breakfast. Absolutely perfect for what we needed.

The only slight issue was the noise coming from a nightclub on the Saturday night into the early hours. It wasn't the people arriving and leaving, (they did a very good job of controlling this,) but it was more the music. However, we did want a hotel in the heart of the old town and the location was perfect for this, so a bit of unwanted noise is only to be expected.

We stayed elsewhere on the island in a villa and instead of flying straight home at the end of our holiday, we decided to lengthen it by booking a few nights in a hotel in Palma. We were drawn to this hotel as the location was very good and the Penthouse had a large terrace, so we had our own outdoor space too. The hotel was lovely, the staff were exceptional in the hotel. Room 20 is the only room on the top floor and has a jacuzzi on the terrace. The hotel also has an outdoor terrace for other guests on the roof, but this isn't visible from Room 20. The room had a mini bar, clear glass shower unit and twin sinks actually in the room, a separate toilet, wardrobe, iron/board, sofa and flat screen tv. The bed was very comfortable. Breakfast was in the Italian restaurant on the ground floor, included fresh fruit, juice, cheese and ham, croissants and rolls, and scrambled eggs were made fresh. Not extensive but sufficient. Fresh coffee, no earl grey tea.

Wish we had been advised to book the Italian restaurant on the ground floor in advance of our arrival as it was very busy as its a popular spot.

location. room.

one of the staffs attitude. down for breakfast one morning at 10.30am (breakfast finished at 11am,). Told by this member of staff tea was finished for that morning as it was too late but 5 minutes later this staff member was making coffee for another couple. I couldn't believe it and wanted to complain but my wife didn't want to cause a scene so we left it.

Excellent location! Impeccable cleanliness. Excellent service with exceptional customer service notably by the receptionists Mila and Javier and the breakfast team who were very attentive to our habits. Many thanks

It was a little bit on the expensive side. But, it was worth it. One thing though, some of the guests were noisy and some smoked. However, guest behaviour is not the responsibility of the hotel.

The staff were wonderful, friendly, professional and very helpful. The room was very nice, bed very comfy, bathroom lovely, huge shower. Food at the restaurant was lovely. Staff very attentive, and friendly. Only had breakfast on one occasion, there was enough choice for buffet and we had eggs made fresh. Excellent location for walking everywhere in Palma, close to Old town, shops and waterfront. Would defiantly return.

Fantastic stay...if only too short but we will be back for sure. Upon arrival during checkin we got complimentary drinks and sat down in the bar. When all was done we was shown to our room, bags already there. on the rooftop they have a sundeck and a jacuzzi.Location is perfect in the old town. We would love to come back to this hotel.

We only booked 1 night.... :) I cannot dislike anything but perhaps a splash pool would be more suitable than a jacuzzi since it was very great warm temperatures our stay in Palma.

Ideal location in Old Town and a short walk to many fabulous restaurants and bars and even an authentic jazz club. There was a well maintained 20 km bike path two blocks away along the Mediterranean. Breakfasts were more than adequate and I had two very good dinners at the Ritzi, the Italian restaurant that is part of the hotel. The staff was delightful, charming, and always quite helpful. The room was a decent size with a number of cool art deco touches. The bathroom was great. Excellent WiFi in the room.

A small gym would have been nice.

Location super, in the centre of everything. Room lovely, large comfortable bed, super bathroom and toiletries, great air conditioning and soundproofing. Buffet breakfast was small but had everything you would want and really fresh. Cooked to order bacon, eggs etc. The lady who looked breakfast was brilliant, so friendly and ensuring you had everything you needed. Staff in general were great, really helpful with taxis etc. and all friendly.

Nothing!

Great location, very helpful hotel staff (especially the lady with native English), large bathroom, bathrobes and slippers for the Jacuzzi on the equipment. The hotel is small and intimate

The room in winter heated up quite a bit and maybe because of that it was not the best to sleep (although the bed was big and there were enough pillows, also there were no noises from outside)

The hotel was situated in the heart of Palma Old Town, near the port and promenade. The location was excellent. The room was really comfortable, modern, spacious and clean. The staff was really friendly and attentive, and the terrace was the highlight of this hotel, great space for relaxing and enjoying beautiful views.

I would have to mention some minor things, like there not being a balcony even if we booked a room with one. There was a balcony door but there was no space to stay outside, the balcony was basically a big window. I saw that there were other rooms that had bigger balconies, m