This hotel is in a very characterful building in a great location for accessing all the local sights, restaurants and bars and the staff were all extremely helpful and friendly. The breakfasts were excellent and catered for all tastes. In all these areas the hotel lived up to our expectations.

We were allocated room number 3 at the very top and in the front of the hotel, which is located in a narrow cobbled alleyway. It was extremely noisy as there was building work going on from 7.30 am to 6.30 pm in the building directly opposite and we were unable to keep our windows open let alone try and have a siesta. We told the hotel about the problem but were not offered an alternative room. More importantly, the shower in this room is dangerous as one minute it is the correct temperature and the next it is literally scalding hot, so beware!

The hotel is located on a narrow street in the heart of Palma’s Old Town. Everything you might want to see in Palma is a short walk away. The 10 room hotel was built in the 1850’s, but feels updated and new inside. What really makes it special, though, is the exceptional service provided by the staff of two women. Upon arrival, we were greeted by Conchi, who gave us brilliant advice on restaurants, and even made reservations for us during the course of our 5 night stay. Her help was invaluable. In addition, her co-worker ensured that every guest had a great breakfast experience. If we return to Palma, we’ll be repeat guests of the Hotel San Lorenzo.

Excellent location just few mins walk to cathedral and old town. Breakfast buffet had good choice and cooked eggs, bacon etc were available and cooked to order. Nice friendly staff that gave a personal touch to the service. Very attentive and helpful on arrival and during the stay. Pool area/garden really nice, quiet and relaxing to sit and read. Restaurants within very easy reach.

Nothing really. The shower cubicle door had a gap so if shower head positioned at the wrong angle, it did leak out onto floor a bit but no real problem.

This boutique Hotel is absolutely perfect if you like peaceful surroundings ,extremely quiet ambience, gorgeous old historic building with gorgeous antique furnishings ,immaculately clean Hotel . Pool is small but perfect for relaxing ( pool area is small but was never an issue requiring comfortable loungers as you mostly felt as if you had the entire hotel to yourself ) Will definitely return for another perfect stay .

Only very small negative ( TV in room had no English speaking news channels )

The building was absolutely charming and in a great location. Quiet street but very close to the action! While our room was not necessarily the largest onsite it was still very large/spacious for the five nights we stayed. The pool was great and still provided privacy for patrons. The team was generous and helped us with our luggage - no lift but no worries.

Lots of stairs but fortunately we are able-bodied - great exercise!

The location is perfect situated in a lovely part of the old town. We had a beautiful room. Junior suite with a sitting room & small private terrace. The roof top pool is small but a little oasis to sit & read your book at the end of the day. Staff are so pleasant & helpful. The breakfast is delicious. Basically it was a treat. Would certainly recommend this hotel.

Nothing negative to say.

This little and charming adult only hotel with only 10 rooms is a good choice for a city break in Palma. It's well located for major attractions. The beautiful pool area (see my attached photo) is ideal to switch off and relax after a long and hot day in Palma. Breakfast was another highlight - a good range of quality cold items plus eggs cooked to order. Our room (no 7) was cosy and comfortable, but the bathroom was very small. The room was spotlessly cleaned every day! Staff is helpful, friendly and always smiling! Recommended! Regards Svein-Magne Tunli from Bergen, Norway.

The bathroom was very small

After changing rooms because of a problem with the toilet the upgrade was excellent. It was a much larger room on the first floor so not so many steps. The bed was large and comfortable.We didn't use the pool but the area was clean with comfortable sun beds. Pool towels were provided. All 3 members of staff were very pleasant and helpful. They were extremely hard working. The breakfast was varied and excellent with eggs being freshly cooked. The hotel was located centrally and everything was walking distance.

To reach the first room there were a lot of steep stairs. Everything else was excellent

Such a wonderful hotel. So glad we found it. We had such a lovely stay. It's run by an amazing team of women who are highly professional and friendly. We were able to check in after midnight when our flight was delayed and check out was at 12 so no need to rush. A beautiful rooftop pool, delicious breakfast and right in the heart of Palma - we couldn't ask for more. Highly recommended.

We loved the feeling of history of both the building and its location in the old city. The staff were helpful and charming, our room and en-suite were very comfortable, and the pool area is the perfect peaceful spot to lounge and recover from being a tourist. But top of the list must be the breakfast offered - it’s absolutely delicious!

Nothing not to like.