Staff are lovely, food is lovely, such a fun place for kids … and nice clean pools etc.

no mirrors were ever cleaned, shower was dirty when we got there and haven’t been cleaned at any point by the cleaners whilst there. People Do hog the sun beds (All of them) by 7am which is highly annoying and unfair on others! it needs to be stopped by staff, I genuinely watched 6 sunbeds untouched for 5 hours whilst I sat on a chair because I couldn’t get a bed and watched as these people came back from the beach … sat on them for 10 mins and then picked up there towels and left!

Good food. Big pools.

Location isn't great as nothing around but only 5 euro taxi into town. Only 1 water slide open.

very clean hotel from the rooms, restaurant to pool and loungers. really liked the choice of food available for breakfast and dinner. staff were very friendly on arrival and the reception team rang us on our second day of our stay to see how we getting on excellent customer service. air conditioning in room worked very well and the room itself was lovely and spacious for a couple travelling.

unfortunately we were not too keen on the options avail able for lunch not a-whole lot of vegetarian and vegan options during lunch. just pasta and pizza. beds were very uncomfortable and hard and pillows were way to soft with no support. if we could make a suggestion at the buffets to make signage for vegetarian/vegan area so guests know that the food is vegetarian as it can be hard to know at times of pasta has meat in it or not.

There is a lot to like about HL Paradise Island, Waterpark 1 min walk from your room, Food is very good always a choice, All Inclusive is only way to go with drinks and food for everyone. This does exactly what it says on the tin, It’s not the Ritz but it’s perfect for a family get away.

Not going to slate the hotel but the rooms are really basic,Its 1 bedroom and 2 sofa couches that make the other bed.Still A bed, Shower, TV what else do ya want. The Hotel just needs a small revamp, A mini golf course, And different games for kids. Rooms needs upgrading big time.

The accommodation was beautiful! Very modern, lovely location. Great children’s water park for small children. Food was delicious and hot.

Entertainment started quite late in my opinion and it was all outdoors which was a draw back in the windy evenings. Not a lot of day time entertainment.

Decent sized room. Exceeded expectations in that department. More like a small apartment. Variety of pools for the kids and attached water park is quite a good for what it is as well.

Felt like all inclusive option was slightly confusing/all over the place. Ice cream only included until 3.30pm. Middle of the day when kids want ice cream. After that 2-3.50 euro a pop and most/the best ones aren't available. Food was basic. No walkable local supermarkets (e.g Aldi or local independent shop) for cheaper hotel room essentials than the on site supermarket.

I loved the location and the apartment itself was spacious has a nice walk in shower and has everything you need, the apartment was clean, all the staff were lovely and courteous. my kettle didn’t work, but this was replaced upon informing reception. pool bar was close to apartment, great food at the restaurant.

nothing much I didn’t like.

Took the kids for 5 days. They had an amazing time. Lots to do. Lots of different food to choose from. Staff were brilliant with the kids

The staff in the shop / supermarket were VERY rude. The one lady shouted at my 8 year old Autistic Son for not wearing a top to buy an ice lolly!? I would not have minded if they had said something to myself who he was with him at the time - As there was no sign up to state that t-shirts must be worn!! We did not use the shop again after this. There is just no need to be rude.

Staff were friendly and helpful Food was exceptionally good and tasty Taxis were only 3e into town so good location Entertainment was great most nights and the girls were so lovely. Bar staff were such lovely friendly lads. Felt safe leaving stuff around the apartment as cleaners didnt touch anything as this has happened me before elsewhere. Nice family resort and felt it was safe for children in the area. Was great how all the visitors were chatting to one another and having the laugh . Let's not forget the amazing shower in the bathroom I think I spent more time in there than anywhere else haha , great heat and pressure of water. Balcony view was nice facing out .

Pool was suppose to be heated 1 was ok but the other two were freezing cold considering it was January. The heaters out the back had no gas in them for nearly 4 nights so was cold out the back . Sofa beds where rock hard and uncomfortable in the rooms. Supermarket was very expensive beside hotel ..and the fact they charge 2.95 at the atm for a transaction :/

The whole set up of the complex. Food was very good with a huge selection so something to suit everyone. The staff all over the complex were super friendly and helpful and very hard working. Extra large towels supplied for poolside. Housekeeping 6 out of 7 days, very thorough. Lifeguards on duty all day doing an excellent job at the pool. Games at the pool every morning and always very friendly staff organising them. The grounds are kept in great condition and the gardening staff were always friendly and work very hard.

The bed was a little too hard. I would have liked a leaflet with more information about gym, water park location, the weeks entertainment plans, the option for different foods in the restaurants etc. I thought it would be a better idea to do hot food at the pool bar after lunch was served in the restaurant instead of at the same time. The music at the pool needs to be reviewed as some of it was very inappropriate for children. Sun loungers on the rooms patio would be a huge bonus.