Great facilities, food and drinks good. Clean and comfortable

The female security guard on the gate was really rude to us when we checked in. I showed her our reservation to go inside. Someone on reception told us that as we were early we could go by the pool and offered us a towel. We popped out for a walk and back in and when we returned to the pool she shouted at us across the pool and insisted that we go back to reception. She had already seen our reservation. It was really embarrassing and the worst welcome I have ever had at a hotel. she would not listen and was very abrupt. someone at reception should have taken control and apologised. The security guard needs sone customer service training

* for the first time booked all inclusive hotel it seems all no need to worry what we would eat and drinks as all unlimited for our 12 days vacation. * Big swimming pool with a lot of sun-beds even many people very early in the morning putting their towels already. * Pity that they don’t give us staying 2 more nights as we already stay 11 nights … fully booked as at when we checked out plenty rooms are available but very happy as we booked another RIU Palace ( more expensive RIU Palmares and it turn a lot better ( food more tasty, location 5 minutes walk to the beach, the garden just like in Asia, more quite en relaxing, 2 big swimming pool and 1 children pool… everything we like it so much ). * the bed is very comfortable.

* the room is noisy as we can hear people talk in the corridor, or even flashing the toilet, we can hear almost everything in the room.

Excellent hotel one of the few I have visited that I would visit again, Very clean, the staff are lovely and were great with my little girl, The children's entertainer's at night were excellent and versed in multiple languages as to include everyone, I was very impressed! The all inclusive drinks were excellent they actually provided name brand drinks and snacks things you wouldn't expect like prosecco, Amaretto, and all the cocktails were all included in the all inclusive and were as good as if you bought them at a bar, a 24 hour bar to take advantage of also which was Excellent!

Room could have been a tad larger although well furnished and clean.

Plenty of food all day long, this was the same for alcohol and soft drinks (available 24 hours). The hotel was fully booked and we never had to wait any length of time for a drink at the bar or food in the restaurant. We asked if we could keep our room on, as we had late flight, but due to it being full, they could not accommodate this - but we still could use all the hotel facilities, including the bars and restaurants - a shower room with towels was available too. Also, pumps located in various locations for beer, wine, coffee, and variety of soft drinks included in the price available 24 hours. Not really a sunbed person, but when scanning around the pool area, there always were free beds.

Food was amazing. Great selection every day and always a good variety. Staff were all smiling and so friendly. Spotlessly clean. Room cleaned to a high standard every day. Pool area was clean. Never a problem with getting sun beds - even though there was 5 of us.

Tiny gripe. No chair or plug socket near the mirror in the room. If someone using shower the mirror in the bathroom would steam up meaning you couldn't use that socket because you couldn't see. Tiny tiny gripe!

amazing staff, checked in very early which was perfect, also has a shower and luggage room on day of departure and you keep the all inclusive band all day. staff were very helpful. great selection of food and drinks, this hotel is just about perfect for a short week or so in the sun. Chinese a la carte restaurant is 10/10

beds could have been more comfortable, only a sheet provided rather than a comfortable duvet (albeit this is the norm in Spain). staff should remove towels from Sun loungers at the pool, very difficult to get a good spot unless you’re up at 7.30am to snag a bed

Everything

The piña colada and the fruit puch were made of water with added flavors. A quality piña colada should be made with real coco milk and pineapple juice. A fruit punch should be made with pineapple and orange juice with grenadine siroop. Both of these drinks should not be water based.

lovely and clean , staff very helpful and polite, entertainment staff were full of life and done a great job round the pool and even on stage in the evenings.

after upgrading my room which had a fantastic position over looking the pool what let it down was noise from the bar at night, I don’t mean between the hours of 12am 01am I’m mean some nights 2am till 4:30am , surely security need to hush them people at that time, it would go on for 3,4 hours :( that was my only fault :)) maybe I’m just getting old and grumpy:))

All the staff was amazing,the place is super clean, animation team is super hard worker,and doing amazing shows and games all day long. We was staying Christmas week,weather was super amazing and swimming pool was warm enough to swimming.

We was asking for late check-out, there is no chance to do this,some people not well speaking English at the reception.

The entertainment crew were amazing! The only thing I’d say is it would Be better if there was a games room for the 12-18 year olds. I found in the evening there wasn’t much for the kids to do.

Just needs to be a little bit more for teenagers. Having to get up at 6am to put towels down