Everything! The hotel is fantastic. The food is amazing and lots of variety. The showers are hot and powerful. The beds are very comfy. The hotel is spotlessly clean, and your rooms are cleaned every day. All the staff were very friendly and always greeting you in the corridors. The location is great, and everything is within walking distance. We loved our stay here and will be back.

Nothing but if I could pick one small thing. We would have liked a cup of tea after dinner/with desserts, but they close the hot drink section for lunch and dinner. It's only opened in the mornings for breakfast.

we liked the food, reception, swimming pool and the activities. The fitness activities were AMAZING !!! I’m sorry I forgot the name but there was a guy who was giving the Aqua fitness, cross fit initial session and the abs work out who was outstanding!! he is the reason why I would go back to the hotel, extremely profesional, friendly and a great fitness coach! Definitely made our stay superb !! Thank you so much

I think the night shows could be improved, we stayed 5 nights, one the show was cancelled and they did a bingo night, 1 night we missed the show as we arrived very late and the other 3 nights were live music, which is fun however would have been nice a different style. But the shows were good and the singers were really talented.

Premises are very well maintained. Room was very silent. Breakfast and dinner buffets are very diverse and lots of fresh options. The Crossfit open-air box and the separate gym are both excellent (quite a rarity to have a Crossfit box in an hotel!!) and the Crossfit coach (Pedro) is a great guy. Rate was very competitive. Staff speaks English well.

It is a bit far away from the beach (ca 25/30 minutes walk). Breakfast starts only at 8.30am.

Very nice food (half board), friendly staff, very comfortable bed and good quality bed linen. Upper pool was a nice place to hang out with good relaxed music

i paid quite a lot but I booked late and it was a very busy time. The rooms are starting to look a little tired and could do with a refurb soon - but nothing major. Lower pool was a bit cold but upper pool was perfect temperature and better relaxed music. The children sing song hour could have been done in a way that was less intrusive on guests without children trying to dine and relax around the outdoor dining area and pool bar area.

The kids club was fantastic and Dani who worked in the kids club was brilliant with our young son. Also, the small arcade at the hotel was really enjoyable for our son. We really liked the indoor gym & outdoor gym. We also liked the variety of food & drinks on offer at the hotel.

The area for the evening entertainment (Manhattan Bar) could have been a bit better as it seemed a bit dated. Some investment in this space is needed. The cocktails could have been presented a bit better - when we ordered cocktails they were always served in a stanard pint glass. Not a typical cocktail glass. We were all inclusive so not sure if this was perhaps the reason why.

This is our 4th stay here and our first since the refurbishment. I didn’t notice much difference in the room. The main difference was the facilities and a new pool area. The position to the hotel is good, and staff and friendly and it’s very clean.

The food choice in my opinion has gone down hill. It was better before the refurbishment . I suggest the hotel has more variation and more choices. The air conditioning is not great. It’s not particularly cold and I would have concerns about how hot the room voids get in peak temperatures. The beds are annoying. Two singles pushed together to make a double. They constantly separate and aren’t great for couples. Also I very disappointed to find out that we could no longer use the nice big swimming pool. This is now only for the guests of the “royal” rooms. Whilst a new pool area has been made, it’s not quite the same and the pool was one of the reasons we initially decided to stay here.

location location location! Staff were friendly, rooms spotless, heated pool with casual style cafe bar great! Lobby and reception modern and bright.

Resturant was a little on the school dinning hall side for my liking. The offer was good to fair however not being a fish eater I did struggle slightly one night. All the usual evening entertainment with a particularly cracking band on one evening however the water aerobics team seemed to play the music a bit too loudly… I laid out on the upper level, if you were by the poolside it would have been deafening however other than that 30/45 minutes the team did a great job.

Food is good. Breakfast very nice especially. Great location. Free shuttle bus service to the beach (5 times a day only)

the internet doesn't work. And when it works it kicks you out after 2 minutes. We were a group of 12 friends and we all had the same issue - including those who tried to work. We have stayed at this hotel many times - and it is shocking the same issue has still not been fixed - in fact it was much worse since it was bought by Barcelo group. The formerly nice pool has been cordoned off - and it is now part of a vip section. That means if you don't pay to be in the vip section you can not use this pool - that leaves two very small, shallow and child friendly pools where actual swimming is impossible. This is a huge disadvantage for people who know the hotel from before.

The hotel is comfortable, modern and well maintained! The Rooms are big and sleep well. Shuttle service to the beach very useful! Nice and kind animation.

What I don't understand is how a 4-star hotel doesn't have a bar open for breakfast (if you wanted a decaffeinated coffee, or a lactose-free cappuccino, you can't have one) this forces me not to be able to choose what to drink. I believe that in 2024 facilities of this level can't afford not to have every option. Take this as a note of growth and not a complaint.

Great location easy walking distance to Playa Ingles, easy to get to by bus from GC airport. Friendly staff and very clean. Great buffet breakfast and lunch. Facilities were super

Whilst the buffet was great for breakfast and lunch the evening buffet wasn't quite so good, and was always the same sorts of things breakfast lunch and dinner, so 3 times a day was a bit much! However we did have some lovely meals and a couple of evenings just went out for dinner which was actually nice.