We enjoyed our stay at DWO Nopal. The room was big, the bed was super comfy. Our room was cleaned everyday, all the towels were changed. We bought bottles of water straight at reception. The reception was 24/7 available. Also my husband arranged a surprise birthday present for me and he asked to keep the birthday cake and flowers in the kitchen and staff helped us. Everything was super friendly, pleasant and nice. Also I was surprised by breakfast. You can order some freshly made dishes with eggs. And it is already included in the breakfast fee. Loved it! P.S. also the rooftop view is amazing!

Basically I loved almost everything about the stay. I would especially emphasize the amazing breakfasts on the rooftop with a great view of the city and very nice and friendly staff. The location is a perfect base for walking tours of the lovely Puerto de la Cruz.

Our 4 person room had a window facing only the inner courtyard, so hardly any sunlight entered the room. We knew about it beforehand and still decided to book it but still it bothered us a little - would be nice to have at least a street view! Also, the nearest parking lot is quite far away but that's hardly a hotel's fault.

Really enjoyed our stay here, friendly staff, modern clean room and great shower. Perfect location and no need to worry if you have a hire car, huge free car park on seafront 5 mins away, google Explanada del Muelle Best part was breakfast each morning, sitting on roof terrace enjoying an excellent breakfast. You could have one thing freshly made to order then, cereal, fruit, pastries etc and nice coffee and usually a nice freshly made cake Puerto de la Cruz is a real town, still busy and lots of restaurants but less nightlife than Playa Las Americas, though there is an Irish bar Molly Malone if you like old Irish men singing traditional songs! As we had a car we drove around the north coast and found some nice beaches and natural pools (bring a mask and snorkel): Playa El Bullullo - Nice beach, rough sea, last 500m road is very rough and tight & 5 euro parking, can do a nice walk from hotel approx 4km - San Diego grill nearby is a good restaurant Garachico - cute town and nice natural pools but busy, town beach to south is nice Playa de la Arena - nice curving beach and natural pools around corner. Steep windy road but room for two cars Bajamar - small town with big natural 50m swimming pool and small beach La Laguna - nice historic town TF-12 road through the Anaga forest is cool, very twisty but perfect tarmac and places to stop and hike, finishes at San Andres beach, big man made beach near Santa Cruz, lots of free parking

Nothing. The only potential downside is we didn't find a great beach within close walking distance but there is a small stony beach 2 mins away which is a small harbour and there are ladders also down from the harbour walls for a dip. There is also Complejo Turístico Municipal Costa Martiánez which has a big salt pool and sun loungers approx 7.50 euro pp for entry and lounger.

A wonderful modern hotel. All hotel staff are extremely friendly. The reception is open 24/7 and will help you with any question. The rooms are very clean, daily thorough cleaning and change of towels. Delicious breakfasts on the roof terrace with a view of the volcano, the city and the ocean. Very tasty pastry. Warm scrambled eggs or toast will be prepared to order without additional payment. In the evening the terrace works as a bar, you can have a pleasant time there. The pool with sunbeds is also wonderful and comfortable. Central location, quiet street and 10 minutes walk from the beach and bus station. There are a huge number of restaurants and shops around for every taste. We really enjoyed our stay and will be back again.

Kind of new hotel in a good location (close everything, but not the busiest street so not too loud around), amazing rooftop terrace, where we enjoyed great breakfast with the view of Teide (upstairs there is also a bar and a swimming pool which brings good vibes). The room was spacious (esp. the bathroom), extremely clean. The beds were comfy. Staff friendly and always helpful. We stayed for 5 nights, and had a room without balcony (as we didn't spend too much time at the place, and the rooftop terrace was enough). Good value for money, would definitely go again!

There was literally nothing bad.

Good buffet breakfast served on 5th floor of hotel which included a roof top terrace with nice views. Option of some freshly cooked hot food available to order. Decent clean room with nice shower. Hotel just off one of the main squares - so was quiet apart from the night when the Carnival was on.

Coffee was disappointing as from an automatic machine - which had big queues at breakfast some days as only 1 out of the 2 machines were working. Would have appreciated some nice granola (cereals offered were basic) - but this is really being fussy - as breakfast was in general very good. Parking not available at the hotel - but wasn't far to the free large parking lot between the beaches - so wasn't an issue apart from arriving and departing if you have lots of luggage.

The hotel is decorated and finished to a high standard. Very clean and fresh. The restaurant/ bar with a roof terrace overlooking the town was excellent. Staff are polite, helpful and were very facilitating for a family.

The room did not have any tea or coffee making facilities. Though I believe there were provisions in the reception and at the restaurant/ bar sometimes leaving the room isn't convenient.

The location is very good, the room was clean, the bathroom was big, the interior of the hotel is very interesting as it is yet modern but also with a slight touch of, I’d rather say, oriental architecture. The breakfast is served in a restaurant with a balcony with nice view over the mountain, the town and the ocean. The breakfast was tasty and rich.

At arrival the reception clerk was occupied finalising the reservation and payments of other customers and the whole process seemed too slow. Given the fact that we needed to pick up our key only, as payments and check in was done in advance, we waited some time until we were handed our key. Not sure which category this small comment might fall into but probably the hotel could improve the check in experience so that guests checking in one after the other do not have to wait in line for long.

Excellent location. Has everything you need around but is just off the touristy and loud part of the city. Breakfast vas very good, could have had more vegetables, but I guess it's a cultural thing for the island not to eat them that much. The staff was very nice and friendly.

The room was supposed to have a mount Teide view, which it didn't. The mountain was behind the opposing building. It wasn't a big thing for me, because I didn't spend a lot of time on the balcony, but I could understand somebody else getting upset about it. Don't add it as a feature for the room if it's not there.

Great hotel in the center of Puerto de la Cruz, close to the beaches, shops, restaurants, bus stations, basically anything you would need during your stay. The hotel itself, rooms and common areas and all very modern in their design. The breakfast has a large variety for all tastes. It offers open buffet options, as well as warm meals on demand, no extra charge. The plus is that you can have it on the rooftop terrace overlooking mount Teide. The rooftop pool and lounge area give a nice alternative to spending your day. Be aware of the schedule: winter schedule - pool open between 11:00 and 17:00 and summer schedule - pool open between 11:00 and 19:00. In the evenings the rooftop bar is open and you can enjoy a nice drink in a calming atmosphere.

Wifi did not always work, and when it did, it was a bit slow. The pool could have been a bit warmer, given the winter season.