Location and style of the campus and hotel were great The majority of the staff were great Facilities were excellent and the the room had amazing views

We were travelling with a dog. The only restaurant open didn’t allow dogs inside even though it has a large bar area which had local children in it. The man running the bar was exceptionally rude and unhelpful and wouldn’t allow us to have the restaurant menu on the terrace where we had to sit with the dog We had some tapas which was ok, but really disappointing that such a fab hotel didn’t provide an area where it was possible to eat food from the menu! The man in the bar served me drinks, I asked for the bill he ignored me, I waited whilst he served 2 other local people and walked out to the terrace, 10 mins later he came out stating I hadn’t paid, it wasn’t from the want of trying .

Perfect place to stay if you want to visit Pedraza for the Night of Candles or Segovia (10 min by car). The hotel itself was lovely and charming place, very nice decorated and with a lot of outdoor/indoor facilities to stay and relax. The outdoor pool was with great sunset views.

The hotel is located in a small town where it is hard to find a reason to stay longer, but for 2 nights was perfect. During our stay, it was the only place to have a meal. The other restaurants in the town were closed even during the weekend. In this regard, it was very uncomfortable when we were with a small kid and we needed to find something to eat outside of the working hours of the restaurant for lunch and after - for dinner. On the second day of our stay, most of the dishes we liked were finished by 22:00 and we went to Segovia to have dinner. In the restaurant there is no English-speaking staff and no English menu available, so you definitely will need to use Google Translate all the time if you don't speak Spanish.

This place is a gem, rather would like to keep it a secret but a bit selfish not to share.. The design inside the hotel is just fantastic, the whole place with all gardens and additional buildings just amazing. Even that little special like the welcoming for our dogs puts it in a very special category of not just very good but exceptional. A cool spa section that we used with a lot of pleasure as a fantastic ad on especially during a winter visit. I forgot the breakfast experience that keep you having that extra long really enjoyable best described as a brunch. No doubt one of top experiences for us that constantly travel around Europe with our dogs looking for places like this. We will be back soon!

Did not find anything to improve

The property is quaint with many different green spaces. The staff are super friendly and the pet policy is wonderful. They supplied a large bed, food and water bowls and a few treats for my dog. There are a number of restaurants and a couple of bars on the property and the pool area was great. I had the best Gin and Tonic I’ve ever had in the pool garden area.

It’s a little way out of Segovia, about a 15 min drive but for me that is offset by the tranquil location.

Room was very large. Beds were two large singles pushed together and extremely comfortable. Breakfast was tasty and varied with cereals, cold meats, cheeses, hot choices, breads, fruits, pastries and much more. Bathroom large with both bath and separate shower, exceptionally clean but not quite enough lighting. Fantastic location, gardens and infinity pool with sun loungers.

Small window with little view and therefore felt a bit dark.

Awesome, serene and unique estate with spacious rooms and lots of space to chill. The infinity pool is spectacular! Same goes for the service crew (a big Gracias to Linda!). El Rancho is an oasis with a capital O!

Our bed mattress was not for me - but that's a matter of taste, really. Dining out in Torrecaballeros can be a bit tricky - most of the restaurants have peculiar opening times.

Loved the dog bed, treats and little food pouch for our pup as well as the direct access to the terrace. Didn’t use the pool but it looked lovely. Very comfortable bed, big bathroom and really lovely, friendly staff. We’d absolutely go back.

Maybe a terrace to have breakfast with our dog so we didn’t need to eat separately (they do allow dogs to stay alone in the room but personally we don’t do that)

Staff lovely, dinner fabulous. They offer secure garaged parking for motorcycles for €10 per night.

Not much; furniture in the room was a little tired and small detail as it is, although the breakfast was otherwise fine, I’ll echo the sentiment of another reviewer that the scrambled eggs were truly awful - and this is no Brit-tourist-whinge - I live in Madrid and the Spanish do fabulous scrambled eggs. Just not here 😬

Fabulous pet friendly hotel. Very warm welcome and it was a joy to find the room very clean with no dog smell. My dogs are non shed and super clean so it was fabulous to be in a room which was so fresh. I loved that my room opened out into the garden so easy access for the fur babies. I got a really lovely vibe from the hotel. Breakfast was lovely and I enjoyed every aspect of my stay. I highly recommend and will definitely be back.

Everything was great, nothing to not like.

Very dog friendly- We have a beautiful room with a little outside terrace and were very happy with it. Found the reception a little difficult to find but that might have been my fault.

Parking is readily available but maybe I missed this? We arrived on a Saturday might and it was very, very busy as lots of Madrid come out to Segovia on weekends.