The facilities, including the size of the bathroom. Slippers and bathrobe supplied. Good quality water bottles were complimentary and restocked every day. Good hot drinks station in the room. Detox juice at breakfast was great. Beds were comfortable. Receptionist who checked us in and out was lovely. Packed us a picnic when we had to leave early and couldn’t make breakfast, which was very sweet. The internal architecture of building is impressive.

Breakfast could have had more vegetarian options. Eggs really shouldn’t be in the same container as meats. More fruits would be welcome but may not have been in season. No lock on the bathroom door. Bathroom could have better ventilation but it is an older building. Room was a good size for a couple but for a group, the arrangement of furniture was a bit awkward at times.

Location was brilliant, staff could not have been more helpful and were efficient and friendly. Air conditioning in bedroom was easy to operate and quiet so didn't interfere with our sleep. We didn't use the honesty bar but lovely to know it was there but we did appreciate and use the 24 hr complementary tea and coffee. The herbal tea bags in particular were delicious.

Our room was not a standard shape and the window was at the thin end of wedge shape so the room was darker than I would have liked. I did not see a photograph of our room on the hotel or Booking.com website so feel a bit mislead. We had asked for a quiet room, appreciate that in the centre of a city that is difficult to achieve but would have expected to be on the first floor and not the ground. We only stayed 3 nights so did not mention this to staff who I'm sure would have moved us if they could. I would have liked the breakfast food to be labelled with allergy information, but managed so didn't mention this to staff. Breakfast was delicious.

The location couldn't be better - just up the road from the Cathedral, tucked away in a lovely little lane. The staff, especially Laura, went out of their way to help and were charming and welcoming. We had good recommendations for typical Spanish food/restaurants. The hotel has a lot of history which has been preserved where possible. It is elegant without being pretentious, very calming and tastefully decorated. The room was very comfortable and the bathroom modern, with all the goodies you would want! (including sumptuous bathrobes). Then there's the courtesy drink on the roof terrace bar, with lovely views. In addition, we were helped in an efficient way to retrieve a mobile phone which was left in our taxi to the Airport; thank you Laura!

You are unlikely to get a view from most of the rooms as the roads surrounding it are so narrow, but it could be worth inquiring. Upper floors are better in order to avoid hearing activity down below. I didn't try the breakfast as there are plenty of places to eat in very close by.

Friendly, helpful, professional staff - they went above and beyond to help us to navigate Sevilla tapas and flamenco scene! The palace is a wonderful blend of old and new. There are interesting and beautiful artifacts for you to discover like vintage crafted hardwood ceilings but the bathrooms have modern plumbing and they use key cards for instance. The location is amazing for walking the city. We felt very safe walking in the area at night. We liked this place so much we booked 2 times and each time our room layout was different giving us something fun to discover.

Nada.

Wow! The room was huge!! And beautiful (loved the ceiling). It was perfect for our family of four. The location was perfect!! Within walking distance of important sights, restaurants and shopping. They provided complimentary waters that were cold in the mini refrigerator. We had a large bathtub in the bathroom and quite the fancy shower (electronic controls). All the staff were very friendly and helpful. We had some laundry sent out and were satisfied with it, but it was quite pricey (the convenience was worth it for us). Breakfast was nice, but limited selection of items.

Because the room was so big and had high ceilings, it was harder to keep cool to our comfort level. It want hot, but we would have liked it cooler.

Situated close to the city center, making the availability to the “must-sees” and good restaurants very convenient. Large, clean and comfortable room in an old palace that has been renovated in the most elegant and carefull style. Professional and forthcoming staff which was able to assist us in any of our needs.

We missed the opportunity to spend the sunset on the rooftop-bar, but with good alternatives nearby this is just a minor inconvenience.

The staff went above an beyond to help us! Our bag was lost and they repeatedly called the airport for us. They couldn’t have been nicer! We surely wouldn’t have resolved that complicated issue without their help. The hotel itself was quiet and delightful. The room was well appointed and comfortable and it was cleaned daily and quickly. Whenever we needed anything (more towels, a taxi, a lunch recommendation) they were happy to help at any hour of the day. The roof bar was not open but we still enjoyed the view and the site. The hotel smelled of orange blossoms. Cold and hot drinks were available all the time! Cannot recommend this kind and comfortable hotel enough!

Nothing

Palacio Pinello hotel is GORGEOUS!! Stunning. And, the location is superb. The staff were incredibly friendly and professional and kind. We were also able to easily take a taxi to and from the hotel from where we parked in a parking garage outside the old city (which I recommend to avoid driving in the teeny narrow streets of the old city). We were so happy here and felt so special--breakfast was wonderful and the hotel is beautiful. You have everything you want right outside the front door of the hotel. We absolutely can't wait to stay here again!

The location of this hotel is perfect, right in the heart of the old town. The old town is almost solely for the use of pedestrians. The only vehicles we ever saw were the odd taxi and delivery/service vans. Because of this the hotel is very quiet and peaceful, the room was about the quietest we have ever stayed in. Most of the popular tourist attractions are a very short walk away, the furthest we ever walked in one go was about 10 minutes to the river. The hotel staff are extremely friendly and helpful, the whole place very clean and tidy. We didn’t pay in advance for breakfast but ate in the hotel one morning and really enjoyed the food. The coffee and orange juice were superb. On the doorstep are a large range of places to eat, you can sit outside at all of them. Despite being so close to the tourist attractions the restaurants are all fantastic, the food delicious and prices are low. We feared the worst the first time we ate outside at one of the restaurants very close to the hotel (and cathedral) but couldn’t believe how low the bill was !

Nothing at all. The only slightly misleading thing was that the rooftop terrace bar shown on the website is closed. Absolutely no problem really though, the hotel bar is always open and you simply take your drinks up to the roof using the lift.

Really beautiful and clean facilities, friendly and welcoming staff. Close to the city centre with most of the main sights being just a few minutes walk. The rooms were comfortable and spacious with plenty of amenities and the complimentary tea and coffee was definitely welcome. The breakfast was delicious and the staff were so helpful, nothing seemed too difficult for them. Would highly recommend staying here if you're planning on travelling to Seville.

The street outside would get a little bit noisy