The hotel is just a five minute walk from the beach and the bus station - it's in an excellent location. The staff are very professional, very helpful and a pleasure to deal with. The room I was in was spacious, the bathroom as well.

On every level of the hotel there's background music being played. It starts around 09:20 in the morning and goes into the evening until about 20:00 or 21:00. It makes you feel like you're in a shopping centre. It's very distracting and intrusive especially in the quiet times of the afternoon when you want to relax. There were also few ants in my room and although I tried to keep the terrace door closed most of the time, I am not sure where they came from.

The hotel is perfectly located right on the edge of beautiful streets, restaurants, shops and bars, but is isolated from any noise. 10 minute walk to the beach. It's a relaxing quiet hotel with a decent pool. Live entertainment on 2 nights. All rooms are well located most with pool view. Very clean hotel. No charge for fridges in room as some reviews stated. Cheap prices for drinks and food at the hotel. Would definitely stay again.

The hotel was brilliant. The resort lacks bars with music if you like it a little lively, but a beautiful place with traditional Spanish streets and restaurants.

This was my second visit to this hotel. As before: - personnel was friendly and helpful - meal very tasty and with a good choice - price is very good for such a good quality - short simple way to the beach

The only real problem in this hotel is the ants. First time 3 years ago we didn't suffer too much. This time it was worse. A lot of ants both in the living room and bathroom... On the bright side, the personnel is very helpful and when we were sick and tired from ants they did an urgent cleaning in our room with an anti-ant gel. It helped for 1 or 2 days... )

Ideal location with both new and old town accessible , just round corner from bus and taxi terminal

I liked the Spa facilities. Really nice that were always just 2-3 other people. Not to crowded and you can actually relax. The massage that I booked was excellent and I highly recommend booking one during your stay.

In my opinion the rooms aren't that soundproof. I could hear my neighbors TV loudly and people walking outside in the corridors. Also personally in my room I wished there would have been 2 different light switches. One for the lamp beside the bed and one for the one near the door.

Neptuno is a great hotel. Fantastic staff, everybody meets you with a smile and hello. Very helpful. Rooms are wonderful, we with had one with oceanview and view of the old town. Will be happy to stay there again.

My only complaint is the awful lounge-muzak, which goes on all over the hotel during daytime. You meet the muzak in the corridors and in the outside terrace/pool...sleepy, dull, awful muzak - bad singers doing coverversions of standard popsongs. Same tapes every day. Really, We are in Spain - if you have to play music, play sone local stuff.

Breakfast

No Tea/coffee making in the room

Great room, very smart and comfortable, with a small fridge and outdoor area. Bathroom was also very good, nice shower and good mirrors. Staff were all very friendly and helpful. Breakfast was great altho recommend getting there early before the queue for the coffee machine! Evening meals were good, some nights more to our liking than others but a good deal and glad we chose it. Enjoyed sitting around the pool in the afternoons and having a drink in the bar, food was good there too! Tossa de Mar was a lovely place, great walks nearby and very pretty. Nice to walk up to the Lighthouse in the evening too. Also the hotel has a handy room for leaving luggage until our afternoon transfer and they had good entertainment one night we were there. Really close to the bus station too.

Would have liked to be able to have breakfast and evening meals a little earlier.

Rooms were clean and had the necessary facilities. Beds very comfortable. Pool area lovely. Breakfast was delicious and there was a good variety of hot and continental foods. All staff were friendly and helpful.

Decor in rooms slightly dated and could hear through walls to next room easily.

We loved the location. Up a small hill but it was close to everything but quiet. The room was basic but clean. We had a balcony but we were facing another balcony so we didn’t use it which was disappointing. Breakfast was good although it was always very busy.

Dinner was late, 8 o’clock, which meant everyone was waiting to go into the dining room. I didn’t enjoy the long queues for the hot meal selection. It felt like a school dining room.