The Ocean views and calmness of the place in a busy city like Galle was perfect for escaping the heat and crowd when you needed quiet time. The space in our room and facilities exceeded our expectations. It makes you feel like you are on an island by yourself considering all the noise and craziness in the city

Service of staff could have been better. Essential information like when the hotel serves buffet dinner are not stated to you unless you ask. We did not know that the hotel had a buffet in the evenings until we asked about it. Staff here try their best with their service but many also fall short in their service with the way they speak. For a 5 star hotel, the service was at most a 4

The view and the pool, good breakfast too

Some things were a bit run down

Excellent location, impressive hotel, great food at Blue Seafood restaurant, welcoming and professional staff.

I had to ask for the room to be cleaned more thoroughly after we checked in, which they mostly did. Some things in the room obviously needed replacing (rusty bin in the toilet, grubby rug in the bedroom, wonky bedside lamps). People were allowed to smoke by the pool and there were not enough sun loungers for all guests. The tuktuk drivers hanging out outside told my Uber driver that they can’t pick people up from the hotel.

Le Grand Galle is an extraordinary architectural masterpiece that feels like stepping into a dreamland by the ocean. The soothing sound of the waves and the tranquil silence create a serene atmosphere, immersing you in the vast beauty of the sea. While the courteous staff are always ready to assist, the natural charm of the place alone is enough to captivate you. The food and facilities are truly first-class, adding to the unforgettable experience. I absolutely adore this place and will undoubtedly return.

Nothing to mention

The location was superb and a short walk to Galle fort. The pool area was nice with views of the Fort. The pool bar was good and the staff very attentive . The staff want to please you. Sachintha kept our room spotless and entertained us with his towel sculptures!

It was low season so I don’t think we saw the hotel at its best. The only place to have an evening drink was by the pool. It is not the hotels fault but the Tuktuk drivers outside were very pushy and asking ridiculous prices compared to other locations locally.

This was an excellent hotel in a great location. The gardens and pool were very good and the room was generally great. The staff were lovely providing very good and friendly service. The lunch menu and food was really good. The evening buffet was okay but not as brilliant as the rest of the hotel. The one comment would be the bed - there was a very cheap and nasty plastic mattress protector that was really uncomfortable and caused a lot of sweat; whilst the need for mattress protectors are understood there are much, much better ones available.

The truly horrible mattress protector that was like a crinkled, uncomfortable piece of cheap plastic.

Hotel is in a great location right next to the fort. The room was very comfortable and the hotel overall was very pleasant, the building could probably have been bigger but would have impacted on the facilities. Staff were all very friendly and above all, we got no menacing calls to check-out on time.

The food at both breakfast and dinner wasn't great, choice was quite limited and the coffee was dire. It would have been nice to walk from the hotel, through the park (in the shade) to the fort but the gate was locked and we were obliged to walk down to the main road.

Beautiful property, unbeatable location 5-10 min walk from Galle Fort, very decent pool size and great pool area. The room was really big, nice jacuzzi and view, good espresso machine otherwise not really standard for Sri Lanka

The staff was acting slow and disoriented, extortionate rates asking for a quote to Colombo (finally twice cheaper elsewhere). The main restaurant where we had our HB food served was like a battlefield probably due to local residents staying with extended families, the pool bar service is literally a joke especially keeping the price range in mind, just don't bother to order, the 2 bartenders were a disgrace

Good territory. Good location near the centre of the city but still really calm, quiet and without big crowds. Friendly staff who really tries to help. We had everything that we need in our room. Food ordered to the room was really good.

Dirty ocean, but it is a problem of all Galle, so it wasn't a fault of the hotel. Staff couldn't help with most of our problems. The food in the restaurant wasn't really tasty for most of us, so it was hard to fully enjoy the meal.

This is the closest modern large resort just outside the Fort as there is nothing like this inside the Fort. Whilst close "as the crow flies" to get there is a long walk down a ugly street or best get a short tuk tuk ride to the Fort. Meals were excellent with a huge selection buffet for dinner and breakfast (can't comment on the lunch as we only had breakkie and dinner here). Nice view over the ocean and very close view of the Fort from the property.

I spoke to the Duty Manager about this. We had specifically planned to watch the sunset and this had even been mentioned in a phone call to the Manager. Our original plan was to go to the Fort for the sunset but was told we could get a great view from our room balcony. Disappointingly as we started to watch the sunset gardeners smoked out the entire area with anti-mosquito clouds that forced us inside. The plume of smoke was so large it blocked out everything. I have suggested to management they reschedule this spraying until 15 minutes after sunset. I agree the spraying is important but the timing was wrong and needs correcting so you do not impact one of your selling points about this hotel "sunsets from your balcony".