The view from and comfort of the room was very acceptable - The breakfast offer was very extensive - we chose to take our dinners in the alternative restaurant and bar sackville where all the staff made us extremely welcome and in particular I would thank Dasun, who went above and beyond every time.

We found the front desk staff quite unwelcoming and in particular one lady who was not a good ambassador for the hotel - First impressions are fundamental in any industry particularly in hospitality - Had our cancellation time line not exceeded we would have left the hotel and checked in at another hotel - further training required. Fortunately the food and beverage out weighed our first impression and left us with a more positive opinion of the hotel -

Calm, clean, tidy, amazing facility, and view.

Food quality needs to be improved.

Brilliant selection of food that varied daily. The grounds are SENSATIONAL - my goodness they absolutely make the stay! Attentive staff. We often had the rooftop bar to ourselves all morning to be in the sun. The pool could be busy, but often we had it to ourselves. There’s plenty to do in town and the hotel provides complimentary driver’s accommodation too which is brilliant. Lovely little leaving treats too when we checked out which was a nice touch.

This property DOES NOT have aircon despite it being in my filters when hotel searching and in my booking.com room amenities. The temperature does drop in the evening (April), but aircon would be an improvement. The old part of the hotel is a stark different to the modern build, but we were satisfied with the room.

The hotel is 10/10 and excellent! Stayed at the Mountain View suite and it was so nice the photos don’t do it justice! The views from the hotel are gorgeous! The food and drinks options are alright. The spa is great. The staff were really nice and accommodating and made the stay more comfortable, especially Dilaxan, Dilrukshi, and Anusha who were very hospitable and made sure everything is looked after. I highly recommend this hotel!

The food options and service at the restaurant could be improved. It wasn’t bad but I don’t think it was up to the same standards as everything else at the hotel.

I recently had the pleasure of staying at The Golden Ridge Hotel and it was an absolutely delightful experience! The decor was modern yet cozy, with stunning views of Nuwara Eliya. The room was incredibly comfortable and spacious. Breakfast was popular with the whole family, the staff couldn't do enough. The buffet offered a fantastic variety, from fresh pastries to local cuisine. We loved eating at The Sackville. The Kottu roti is a must try. Overall, our stay at The Golden Ridge Hotel was one of our favourite hotels we stayed at in Sri Lanka. We can’t wait to return and enjoy all the wonderful offerings again! Highly recommend!

Amazing location and views. Rooms beautiful with fantastic gardens to walk around and pool to use. Very comfortable bedrooms with cosy fire and dressing gowns. Breakfast was fantastic, definitely go if you get the chance! Also had a lovely evening meal in the Sackville restaurant. All staff were very accommodating and went out of their way to make our stay special. They also organised Tuk Tuk and taxi to local train station at very reasonable price.

Sadly the sauna/steam facilities were out of use during our visit. One small suggestion - could you make an adult only time at the pool? Otherwise everything fantastic, would really recommend!

My stay was absolutely fabulous at the Golden Ridge. The property is nested amongst the lush green nature of Nuwara eliya, and itself is beautifully landscape. Full of flowers, plants, green areas to walk around, beautifully placed benches and swings to sit and relax, I had trouble leaving the hotel. My room had a view on the mountain with incredible sunrises. The buffet was filled with local and international options, a juice bar, delicious fruits and very kind service. A special thank you to Darmasidi, the buggie driver who would always escort me with a big smile to my room, Lidia and her magical hands at the spa, and Ranjan who kept my room impeccably clean. I was sad to leave

All amazing.

The hotel is an absolute gem, truly a “wow” experience from start to finish. It’s impressively large, with its own small natural waterfall and a private viewpoint that offers stunning, panoramic views of the surrounding hills. The view from the room is nothing short of breathtaking. For comfort, the hotel provides thoughtful amenities: inbuilt heaters to keep you warm if it gets chilly, and fans available if you’re feeling hot. The indoor heated swimming pool is a perfect touch for relaxation, and there’s a variety of indoor games, including a pool table, to keep guests entertained. The bar and restaurant are beautifully located, providing a scenic setting to enjoy delicious food. The cuisine is outstanding, and the chefs are accommodating with special requests—like cooking with vegetable oil instead of coconut oil upon request. There’s also lush greenery and vibrant flowers all around, making it a picturesque spot for photos. The service is exceptional, with staff who are incredibly welcoming and attentive. Overall, I’d rate this experience a 5/5, and I would highly recommend it to people of all ages.

NA

We stayed in the Mountain Suite, and the views were stunning. The room was very spacious and the staff extremely attentive! The facilities were top-notch. The indoor pool overlooked the mountain ranges, the Skyline Bar is a must visit for anyone in the area - drinks in the clouds - and the Sackville restaurant had great food and views. The breakfast buffet consisted of food from all over the world - and shouldn't be missed. The manager, Mr. Shaam, consistently went above and beyond - He was extremely informative and resourceful and consistently surprised us with his generosity! Dilrukshi was always helpful with tips on where to go and what to do. I wouldn't stay anywhere else.

From the arrival to the last minute of our stay at The Golden Ridge Hotel we had a fabulous time and were very warmly looked after by the hotel staff. The location overlooking the village and tea plantations is beautiful and very special at any time of the day. The facilities, especially the heated swimming pool and snooker table were great and made our stay even more enjoyable. We had breakfast every morning at the hotel’s main restaurant, The Clovely Kitchen, and it was one of the best breakfast buffets we ever had. High quality of food, several live cooking stations, where you can try Sri Lankan (egg hoppers, dosa etc.) or Western (bacon, pan cakes, waffles etc.) specialties. The hotel staff were super helpful and kind. We noticed a day after we already left the hotel that we forgot a small shopping bag at the hotel. After a phone call with the front office we not only discovered, that the bag is still in the hotel and kept safely by the housekeeping staff (Impossible in miste European hotels!) but also can be delivered to our next hotel at a reasonable charge. It was a very heartwarming experience and a great evidence for Sri Lankan highest standards of hospitality. Thank you for making our time at your hotel so special!