The staff were efficient in all they did and responded to all my queries in a positive way e.g. no duvet. Special thanks to the Staff Member who printed off my return Boarding Pass (I have been refused point blank in some lesser Hotels). The little touches make all the difference, e.g. bottles of water & chocolates in the room (replenished each day). Breakfast from 0630 each morning is great and there was a good selection, with some hot food (scrambled eggs on request). Really good breakfast rolls! Around 10 minutes to Chur Station through the main shopping area. Quiet location. If you stay in room 314, beware of the two doors! This is truly a case of you get what you pay for.

I had a SMALL economy room, and yes it was small. However I did know that beforehand. The main lighting in the room was a bit subdued (needs a brighter bulb). Absolutely no other problems!!

the location, a few mins walk from the train station clean very nice welcoming in the reception area beds are comfortable

the keys are really heavy but you can leave them at the reception desk for the day for the breakfast they chose to use already packed slices of cheese or meat, in order to avoid food waste (?), but it actually creates more from my perspective because one may not eat everything that was packed ... you need to order some items (including coffee) so if you are in a hurry this can be a problem the first day it seemed that the personnel was overwhelmed, they were trying really hard to keep up with all the people coming and going, the orders, there was bread missing for a long time... the furniture is dated and some looks really used the shower pressure is really not good

Charming traditional hotel. Very convenient location for the train station and the old town. Lovely breakfast. Had an evening meal in the restaurant which was excellent as was the service.

The single room I was in was what I expected from the description but it really was small. I was only there for a night but I would have found it a bit too cramped if I'd be there for longer or in very warm weather but it did have everything you needed. There was a very thin mattress on top of the bed which kept slipping off if you moved - it wasn't uncomfortable but it was annoying.

The building seems to be a historical building and the property is quite large, I am assuming it added rooms throughout the years. I got to be on the "newer" additions. The location of the hotel is great, within walking distance from the train station and great views to the mountains. The hotel provides toiletries and it was quite a nice touch to have complimentary water (still and with gas) along with the always famous Swiss chocolates. There was complimentary fruits on the hallways near the elevator. The breakfast was a really good breakfast with lots of healthy choices and I just wish I had more time to really enjoy it. The staff was nice and friendly. They also have a restaurant which again, if I had enough time, I would have enjoyed it, it seemed that it was popular among locals. Highly recommend this hotel if you ever find yourself in Chur.

My room was in the newer part of the building. There is an elevator however there were many areas where you have to take 3 steps to go up within the corridor. Carrying a large suitcase made that challenging for me, if I was older it would have been quite difficult.

The room had almost everything on hand a traveler could need, and I enjoyed being close to both the train station and the old city. The dinner at the hotel restaurant was one of the nicest I have had in quite some time.

Breakfast didn’t quite live up to expectations. Service was speedy, and I appreciated receiving coffee and juice almost immediately. But I had hoped for a better offering of food, a bigger selection of cheese and fruit would have been appreciated.

Very nice, spacious and clean room. Staff was very friendly. Parking space was included in the rate, what is very convenient, specially as the hotel is at the entrance of the old town. Unfortunately the restaurant was fully booked, so we were not able to have dinner at the hotel, but the lady at the reception was very helpful and recommended us some good options near by.

I was a bit disappointed with the breakfast. I found the options a bit limited.

A very nice location, at the edge of the old town and 5-10 min walk from the train station with very comfortable, spacious and clean rooms in the Annex Residence and with a very helpful and polite staff.

The breakfast buffet could be enriched with some hot dishes or interchangeable options to provide some variety for long staying clients. After the 3rd day it becomes a bit boring.

The staff are very professional and efficient, and dealt with my queries/questions in such a manner. Given room in the Annexe to the main Hotel, which probably lent itself to a silent night. Good breakfast available from 0630 every morning (great for what I want to do). Did not eat in the Restaurant in the evening so cannot comment. Good location just outside the centre of the town, only 10 minutes from the Bahnhof. Will definetly come again!

I wished they had a computer/printer available for Guest use outside of the Reception, which would free up staff time (though they were happy to oblige and help). The Shower was a little tempremental, some days hot and other days just warm, but it wasn't really a great problem.

I liked the traditional feeling of the reception and common areas, and the hotel was close to Chur's attractions in the old town. The view of the rooftops out my 4th floor window was very nice.

So the hotel appears to have two halves, and I was staying in the section across the street, which I'm not sure was quite as nice as what the pictures show. The food was good for dinner and breakfast, but admittedly not as good as the other hotels where I stayed on my trip.

The location is very convenient and it’s only within fee minutes walking distance to the main station in Chur. Breakfast selection is nice and the staff are friendly. My room on the top floor had a balcony too.

My room was located on the 4th floor and it was not accessible by lift. The lift only stops at 3rd floor and then I have to carry my luggage up the stairs to the 4th floor. That was quite inconvenient.