I booked a budget single room and was super surprised that when I checked in the room was bigger and I realized I got upgraded to the standard double room. What a lovely surprise with a hand written note. The spa was excellent - I had a full body massage and lunch which was delicious. The staff at the wellness center were friendly and accommodating, The breakfast was great, a lot of choice, the fresh juice machine was great and easy and quick to use and the herbal teas were excellent. The hotel is in a great location, 8 minutes walk from the train station and there's a free shuttle bus to the station too if you have a lot of luggage. Would recommend this hotel.

The hotel is situated very close to the train station and has a shuttle that takes you to the ski lifts or the train station every 30 minutes or so (there is a schedule they give you so you know in advance). The breakfast was also delicious and was pretty varied. They also have a lounge for drinks that you can use in the evening that is open pretty late and has a nice variety of cocktails and spirits. I also liked that they have power sockets near the bed which sounds like something common but from my experience in Switzerland it's not..

The dinner options were not that varied in my opinion (they have a pre-set menu where for someone with lactose intolerance it was not possible to find anything to eat), and for the a la carte menu there is mostly beef and fish (we couldn't find any chicken to eat).

Breakfast was excellent. Spa/pool area also wasn't too crowded. So very nice relaxing holiday. Ski shuttles were frequent and hassle free. All in all, a very nice 4* hotel close to the slopes, free car transfer to Jakobshorn and Parsenn, a great staff, ski storage area, lavish breakfast, spa area, pool, playroom and a game room.

All good things come at a price. The place is rather expensive, but considering what you get, it is well worth it.

For the first time in my life-I liked absolutely everything about the hotel: the amazing, very understanding staff, the free upgrade to my room , the restaurant and the bar, the spa facilities-worth spending half a day alone, the distance from the slopes and the free shuttle. Breakfast had gluten free corner, smoothie and fresh juice stations😍

The hotel is in demand and the check-in/reception line was quite long.

- Swimming pool is not crowded (in the morning), extra towel is provided; - The breakfast has a lot of options; - Room service provides different sweets every day; - The free sunscreen gift is of good quality; - The shuttle bus is very convenient and the driver is very friendly.

wonderful staff, good Spa, excellent room service. One of the most outstanding breakfast enjoyed in the world : you can even make fresh veggie juice and fresh butter every day!

My room size was a bit small, no flexibility for late checkout (but I was there during the WEF).

Free upgrade to premium room which was not expected , excellent bus shuttle to slopes and return at the end of the day, free drinks in room was a real bonus games room and spa also excellent

This is really difficult as everything was so good particularly with the challenges of covid, I guess to specify which drinks you want in your fridge would be good

breakfast, restaurant, friendly staff, great transfers, thermalbads, clean room, free mini bar in the room.

spa (there is no jacuzzi and water in swimming pool is pretty cold), relax area is really small (for 9 persons), there is no electrical kettle in the room (I wish we had it, after the slopes it's hard to go to lobby every time you want some tee).

We stayed during new year. The hotel we much nicer inside. Overall stay was good.

The restaurant staffs were not so friendly. It seems they were always stressed . On the new year’s dinner, one of the staff was very rude. As for hospitality industry, this was unacceptable. We were very surprised and disappointed with her attitude.

The spa and pool were amazing

My pillow was a bit flat