The 9Hotel is in an excellent location, just 5 mins from the central train station, and ten mins from the Lake. Being tucked on a side street, we found it quiet. The Air Conditioning was a welcome relief given the heat we were experiencing. The breakfast is buffet style and includes both continental and cooked options. There were English-language options on the TV. Note that, being a registered hotel, they can provide you with a travel pass that gives free use of public transit in Zone 10 (Geneva). You may need to ask them to send you the e-mail with the confirmation.

We did not have a car to park, and so cannot comment on options here, so if you have a vehicle, be sure to understand your options.

The staff went above and beyond to help me arrange a surprise in the room for my partners birthday. All staff were very quick to respond to my messages. The cake and rose petals were beyond my expectations and we both loved it equally. The room was super clean, super comfortable and the spa access (jacuzzi, swimming pool and sauna) was beyond incredible. They had constant clean towels, it was always clean and it’s open from 06:00 to 23:00! I cannot thank the staff enough for making our experience the best one we’ve had in Switzerland! This is a place we will certainly return to if we come back to Switzerland! A huge massive thank you to all staff again!

The room was modern and everything was clean. The room was dark when you closed the window and it had a desk and space for your clothes, nice shower (if you don't mind those in the middle room with glass, it did have a curtain though) and a separate toilet room (no glass) and sink with plenty of storage space around for toiletries. The bed was comfy and the size was great, we also had a small sofa-bed which was nice. The room was the best part of the hotel. However, the whole hotel is very nicely decorated and the pool was very nice. The room reminded me a bit of a Japanese hotel room but not as small. The proximity to the main station is great and there are also buses that make getting around convenient, although, Geneva is easy for walking around, specially in the city centre and nearby areas.

The breakfast selection could have been a bit better, however, there was a small selection of everything you would need for a hearty breakfast. The red-light district is just behind the hotel so you can see the street where it all happens from your window. We were travelling as a family so not so ideal but we just didn't walk down that street. Having said that, there were people chatting until the wee hours of the morning so expect to be woken up if you are a light sleeper. We were, I think, on the 4th/5th floor and could still hear them.

+ Very comfortable bed + Helpful and accommodating staff + Super nice spa, sauna and swimming pool + Location was quite nice and we basically walked on foot everywhere, it takes 15 mins of walk to reach the centre + Check in and check out was smooth

- Breakfast was really poor and insufficient, we had to wait for some time to get the omelette, bread, other stuff refilled. Kitchen staff was doing their best but I believe they are understaffed and the kitchen is small to provide the best service. - Swimming pool was relatively small for many people to enjoy at the same time (not a deal breaker) - The floor of our room was full of stains... Room 306, please do some deep cleaning

We loved the efficiency of the design of the room plus the modern decor. All staff we interacted with were pleasant and professional. Excellent breakfast. Good proximity to Genève Station.

Despite having a great location near the train station, the hotel is set in an area that has the potential to be a bit rough. Each morning outside the hotel, or near the hotel on the sidewalk, were people who were looking disheveled, intoxicated or possibly had mental illness or were involved in an argument. On the morning of our departure, as we headed up the block, toward the train station, we witnessed an altercation between two men which resulted with one man striking the other so violently with a flip flop, that the stricken man fell to the ground. This is no fault of the hotel but the hotel is located where this population hangs out.

The hotel is modern and very nice inside. The staff are pleasant and helpful and the rooms are small but adequate enough. The location is amazing, a short walk from the lake and the train station to the airport. The public transport is great if you are visiting the spa (one bus ride away) and you can walk into the Old Town in about 20 minutes. There is a gym and spa at the hotel which we didn’t use so cannot comment. Tea and coffee is free in the lobby and breakfast was great, with many options available including cooked breakfast, pastries, yoghurts, cereal, fruits, meats and cheeses. Definitely worth having breakfast included! The hotel gives you a free travel pass for public transport and they held our luggage for us when we weren’t flying home until later that day. Many reviews commented about the area being sketchy and feeling unsafe at night, the hotel is in the red light district of Geneva where sex work is legal. There are men standing on the streets at all hours of the night to ensure ‘business’ is running smoothly. They were only ever courteous and polite to us, smiling and telling us to have a nice day. There was an element of care towards us as they could tell we were tourists and we never felt unsafe. They are only trying to make money and drawing attention to themselves would harm their business, so they never behaved badly towards us or anybody else that we saw.

The shower was small and there is nothing guarding against the water spilling out into the room, so often when we showered, the entire floor of the room was soaking wet afterwards. The walls are paper thin - we could hear the entire conversation of the room next door to us and the noise was amplified when the couple next door came back at 2am having an argument. The toilet cubicle was again, very small and you could barely move in there. The lifts also - tiny! You can just about fit two people in there and nothing else, no bags or luggage.

Marion, the receptionist, was absolutely adorable and we got an AMAZING room. The sheets were so soft it was impossible to get out of bed and the pool was at the perfect temperature, plus it closes at 11 pm so there was plenty of time to go even after we arrived at 11. Definitely one of the best stays i've ever done. (Bonus points for the free flower decor on the bed, really incredible) Merci à l'équipe de l'hôtel 9Paquis, On reviendra !

Nothing, it was great

We stayed in the superior room, the room was really lovely and spacious. The ladies on reception were really helpful and was able to answer all the questions we had about the area. The bed was so comfy and we had a great night sleep. The shutters on the window made the room pitch black which was great. The pool, hot tub and sauna facilities are incredible and really make the stay. The showers are in the room so if you’re not in a couple then it may be a little awkward.

There are drinks and snacks in the room but the prices are extortionate, we paid 5 CHF for a bottle of water. There’s loads of shops downstairs so getting drinks and snacks was better that way. You can kind of smell the pool and the chlorine throughout the hotel but I like the smell so it was fine. The lift is really small so no more than two people can fit in a time

The staff was very nice, very much appreciated that they spoke English or at least tried. Super amicable. They had a pool. Breakfast was good for the price. It’s near everything, walking distance. It’s very safe. Special proof sound windows. We loved that.

The bed…..omg, we both had backaches every single morning. The elevator was so tiny we both squeezed in , Swiss is made for small skinny people. We had to take the elevator one at the time so the suitcase could fit in, one at the time.

Very friendly and helpful staff. We were offered a generous upgrade for our stay, and were given a great suggestion for our evening meal at a local restaurant nearby. The beds were comfy. There was complimentary water and tea in the room and a good selection in the mini fridge. The location of the hotel was ideal for us as it was our last day in Switzerland and close proximity to the train station.

The floor had some stains by the entrance but looked clean. The sliding doors to the toilet were loose and had some pencil marks on the frame, and the shower frame colour was worn down. Otherwise, small details, and not much else.