The location was excellent, the room view was beautiful, and the air conditioning was excellent. The room was new and they were very attentive to it. The hotel consists of two buildings next to each other. We lived in the other building, and I think the other building had just been renovated. Frankly, I recommend living there, and if I return to Interlaken again, I will live there again.

No iron is provided in the room. You have to go down to a room downstairs in the hotel to iron your clothes On our last day at the hotel, we found a spider in the room, and the price is high for a 4-star hotel. These are the notes.

We had room 407, it has a great balcony (small) with great views which was what I wanted. Both breakfast and dinner where great. Good food, excellent/superb service. All front desk people were super friendly and helpful. Bar service and lounge area cozy. Jan was our bartender for the whole trip and was very friendly. Sauna was amazing. Loved the decor. Location was perfect, near interlaken ost and harder Klum. It was a short walk to interlaken west.

Only negative was the faucet in the shower/bath made a squealing noise which we could not figure out, once we did and tightened it a bit it was good. Also, first night was cold, I think the heat was off, once it kicked on, it was comfortable.

The location is next to the park which is very convenient.

We stayed in the historical side of the hotel. It was amazing but the wood floor had squealing.

Centrally located to Interlaken Ost station and near all amenities- trips, shops, food.

The family room is very compact for those who have older children and is in a building at the back of the hotel up some stairs that aren’t lit up at night. Thankfully the staff went out of their way to accommodate my request and we were moved as my 70 year old mother couldn’t walk up and down them.

Polite and friendly staff. Very nice breakfast with lots of options. Very nice food at the restaurant and helpful staff ( I had some food restrictions and they totally respected the case). Spacious room, with big bed. Old building but beautiful. They've done great work with the Gala Dinner for the night of 31st of December. Great food, great entertainment, great decorations. We had a wonderful time.

On arrival day, we noticed in the bathroom that the furniture where our body towels were placed (close to the sink) was covered with spots. When we cleaned it with a Dettol paper we determined it has not been properly cleaned. Also the hair dryer had hair on the handle. The room's chandelier would make noise every time someone from the upper floor would walk right above it. That would happen pretty often especially in the morning, waking us up. It was expected however, as the building is old, but it didnt ruin our stay nor our sleep.

Perfectly located in between the rail / funicular / station and pier and the old town where most restaurants are located Excellent front of house staff - friendly and helpful Spotlessly clean room and very comfy bed - it looks exactly the same as the photos shown on booking.com

A certain staff at breakfast was rather unpleasant - ignoring our requests and never brought the items we needed to our table - the other staff during our stay were generally good

We were delighted to have booked a Superior Royal room, which was very spacious, comfortable and looked just like in the photos with its beautiful antique furniture, nicely renovated bathroom, balcony, couches and two large beds. The mattresses were quite hard but we liked that. The staff was friendly. Due to me being a person at risk, they delivered a nice and generous breakfast of our choice to our room without additional cost. The hotel is centrally located, with quite a few restaurants in its surroundings, and it can easily reached by foot from both East and West train stations.

We felt that the hotel was a bit below a Swiss 4* standard: There was just one person at reception despite the hotel being apparently fully booked, which meant that we needed to wait quite some time for check-in and each time we had to speak to them. Breakfast was not delivered as requested/promised and we had to go down to reception to remind them. Parking in the street close to the train station is cheaper than taking the hotel's parking (we paid 16 CHF for 21 hours, and just had to recharge once in the morning), but the staff did not inform us about this option. You can hear people walking in the room above.

The location is great, just 5 min from Interlaken Ost. The staff very nice, especially the lady at the reception, very sweet and helpful. Our room was very spacious, modern and very clean. Spacious and super modern bathroom. A pity that we didn’t stay longer… but we’ll come back🙂

Breakfast was ok, but a bit limited in choice.

the room was beautiful, very cozy beds and gorgeous bathroom, the restaurant was just amazing

the balcony we had was shared with the other rooms and the room was so very hot you have to keep the doors open and worry if anyone out there could be potentially snooping

Location very good

During the stay I have complaint every day regarding the noise coming from the room above My room,I think the isolation is not enough. I had 5 compliant to the hotel management.