Lovely view. Very comfortable room. Friendly and accommodating staff at the hotel. Very clean. The location was absolutely stunning. Public transport was very easy and convenient so it was easy to get around.

Not many vegan options on the menu. The hotel adjusted a dish by omitting the fish (or meat). It would have been nice to have the option of vegan butter at breakfast, although they did provide a plant-based alternative to cows' milk. It was easier for the vegetarians than for the vegans (although limited food choices for both). BE CAREFUL WITH 'BOOKING.COM' !! We had originally booked half-board on the booking.com website but when we arrived at the hotel, this was not the case!! We had to purchase all food on top of the hotel costs already paid. Apparently, this is a common occurrence with that platform.

Very good location and splendid view on the lake. Easy to reach from and to by car or bus other towns. The room was nice and clean, great staff everywhere and especially at the restaurant, good food and we had also a nice gift for our daughter due to Easter (chocolate eggs). We came by car and the hotel has an inside garage which was a good option for us. Overall very well maintained hotel with attention to details and customer oriented. A plus was also a good internet connection (could take a business call easily)

The only consideration from our side is related to the fact that we miss some vegetables at breakfast but we acknowledged eg. the great cheese, the cakes and coffee.

First of all, the surprise: we were given a Suite without asking. Then the location outside Lugano that can be reached in 20 minutes by car. The restaurant was nice: we had one dinner and all breakfast. No complaint. Staff extremely friendly. The garage is very practical. There is a nice pool that we did not use. Dinner on the terrace is great. This hotel deserves more stars.

The triple room was very spacious and perfect for our family. We had a lovely terrace overlooking the pool and lake. Our son enjoyed the pool and we liked that there was a shallow section that he could use. We also liked the location. It was quiet and only a short walk to restaurants. Everyone we interacted with was friendly and very helpful.

The bus station was just in front of the hotel. Hotel looked clean and good staff. Breakfast was alright. Very nice view to the lake.

There was a strange smell coming from the toilet . But we reported and not sure what they did but it worked only for a while and was on again.

We got a really nice room upgrade which was very kind! The hotel is situated on the lake Lugano, and features great views! Rooms are super clean, staff is very polite, mattress is comfortable, WiFi is quite fast. Breakfast was also OK. There is also a large garage where we parked our car. Will be back!

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Clean & friendly staffs. Food menu is good

Although the parking is available but limited, sometimes you have to park on the second level and the staff should open it for you. Breakfast buffet is poor, no hot food !!

The location was very good, next to the lake

In our room it was a noise the entire night. Very annoying. You can hear everything from the other room. The parking fee is 15CHF per night. The hotel looks and feels more like a transit hotel and not like a holiday one.

It is clean, bed are new and very comfortable, rooms are clean, staff friendly. Not enough towels in swimming area and towels are so small, to lay down you need two. We had to call somebody to bring some towels. It would be nice if in the garden behind(where you can play chest), they could do sth for the children, to play. Because there is nothing for the children except swimmimg pool. Also children menu, escepially pasta with tomato sause is everything else but not tomato sause...i dont understand why the couldn’t do a real tomato sause, may be e little bit more expensive, but than we could eat more than once in the restaurant, because we really didn’t like the kitchen.

Staff were excellent. Carlo helped me out with extending my stay and ladies were all great as were restaurant staff. Free bus & train pass. Bus stop directly outside straight into Lugano.

Be careful about 15chf to park in car park