Right on the lake with a gorgeous view. The room had a lovely terrace. Very nice and helpful staff. The boat to Lucerne stops right in front of the hotel and is very convenient to the city.

The room was small and the twin beds (we wanted a king) were small and not that comfortable. The shower was a tub shower and was slippery. Dim lighting at the vanity mirror makes it hard to put on makeup. Not many vegetarian options in the restaurant. Other restaurants were 1/2 hour walk away. It is a long cab ride from the Lucerne around the lake to the hotel. When we learned about the boat we used that- faster and nicer.

The most incredible location. Suite was spacious, comfortable with a balcony overlooking the most beautiful scenery.

A lack of room service - as we travelled with a dog we could not eat in the restaurant (we understand this). We were able to order food from the kitchen but staff knowledge in this was not uniform( one told me I had to go down to order) and then you had to pick it up yourself. Below our expectation for this level of hotel. Then water was not topped up during our stay and our shower was luke warm the morning we left x

everything about my stay was great.. the hotel is really clean and the staff were really nice and I want to give a special thanks to the tall guy with red hair in beard..he gave an extra value to our stay..also the bangali man in the reception was really helpful.

the breakfast could have more variety of food.. I had a problem with my car parking ticket..every day I had to get a new one from the receptionist..

The room we checked in has balcony with fabulous lake view, it was really stunning. The room was clean, comfortable, all amenities was provided, and free flow of water and soft drinks from the minibar in the room. The breakfast was very good in food quality and nice lake view during breakfast too. A safe indoor parking was provided with minimum charges. Overall the hotel is one of the best hotel we stayed during our trip to Switzerland.

We checked in April the weather was good, but noted there is no air-conditioner in the room, could be hot during summer. Other than that the hotel is perfect.

The staff were very friendly and supportive. Nice modern hotel with nice private access to lake and to small beautiful garden. Easy checkin and checkout. Quite and peaceful.

It was a little hot during our stay, and there was no AC. But it was ok.

Breakfast buffet was delicious. Having a ferry stop right out the front door was super convenient. The location on the lake front, surrounded by mountains, was world-class. If we could have stayed here a week, we would have.

Beautiful hotel with a stunning location right on the lake. The private beach was amazing and kayaking at sunset on the lake was our highlight for the stay. The staff were very attentive and a special thank you to Jules in particular who went above and beyond to make our stay wonderful.

Very friendly staff, amazing location with private beach and outside sauna, wonderful lake and mountains view from the balcony, clean room,nice and delicious breakfast, free mini bar with soft drinks. I can only recommend this place and we’ll definitely come back!

The location was amizig and beat full and easy the view is normal and the breakfast was very good and everything was available the staff was very friendly and helpful and the staff of respiration was very helpful

I like the hotel very thing is available and staf is friendly and helpful

Cannot find anything bad. Spacious room with great lake views and full service of room amenities, including drinks in the refrigerator. Very quiet. Very friendly staff with warm welcoming. Perfect. Next to ferry stops.

It is not easy to access without the car. The best way to access the downtown Lucerne is by ferry, but the timetable is so flexible. Over 30 minutes of driving to downtown Lucerne.