2nd time we have stayed here in the last 3 years, its a fantastic family run hotel, a short bus ride from the centre of Luzern, but you get free public transport with your stay here, bus stop is directly outside hotel and buses are every 10 or 15 mins depending on time of day. Staff are exceptional, very friendly and very helpful and knowledgeable. Breakfast is of very high quality and plentiful. The hotel is the cleanest we have ever stayed in, the rooms are large and many have great views over the lake and mountains, well worth asking for an upgrade when booking to make sure you get a view, and not an expensive upgrade either! They also have a very good restaurant at the hotel which produces the best food we have ever eaten. All in all we cant recommend this hotel highly enough it is just a superb hotel to relax and use as a base to travel locally from.

Absolutely nothing, its just superb!

The property is a beautiful older hotel that looks recently renovated with nicely appointed rooms. We had an adjoining room to our kids with a nice patio overlooking the lake. The hotel breakfast is amazing, ample, and delicious - way nicer than a US style hotel breakfast. The hotel also provided our family of five with bus passes into the city of Lucerne with a bus stop directly outside the hotel. The staff were very welcoming, accommodating and kind. We would happily stay again and will definitely recommend this to anyone traveling to the area of Lucerne.

There was nothing negative about our stay.

Great breakfast with 5 different types of breads/ croissants, cold meats and cheese, yummy raspberry muesli, fresh fruit, Mörenkopf sweet, OJ, kindly still served despite late start to the day, meaning we arrived at the end of their breakfast time but after checking with the chef, they still allowed us to eat, which was most appreciated. The two main managers were very efficient and worked well with their team, especially the male manager, who was also very friendly and welcoming with a smile. The room was comfortable and spacious. Free carpark appreciated with possibility of free transport into the city with public transport with times given. Given water bottles at check out for traveling on. 2 room unit.

Room on second floor, no lift.

Friendly, family run hotel. Lovely location with mountain views, away from touristy parts. Parking included and easy to get to the city by bus. Good restaurant onsite.

Note there’s no fridge or air conditioning but the tap water is drinkable and cold and windows can be left open.

Staying here was truly a memorable experience, made even better by the outstanding staff who went above and beyond to accommodate us. I was in Lucerne to compete in the Swiss City Marathon, and they graciously prepared an early breakfast to fit my race schedule. Edith at reception was incredibly thoughtful, taking time to calm my nerves and ensuring I had everything I needed for the big day. It was the kind of personal touch that’s rare to find and so appreciated. The hotel’s onsite restaurant and Bistro were constantly buzzing with patrons, a clear indication of their popularity. Although we didn’t get a chance to dine in this time, we’ll definitely be trying them on our next visit. With service and atmosphere this exceptional, we wouldn’t think of staying anywhere else in Lucerne!

The room was like new because recently renovated. Very nice shower, the heaters worked well. We arrived at night and wet from the rain so it was really nice having a warm shower and relaxing evening in-room. Great surprise in the morning with the view of the lake and the goats in the beautiful green garden in the back yard. Bed was comfy and the linen very clean with a good smell, too. Lots of TV channels, perfect for our lazy time. Breakfast was good, not a lot of choices but good quality products, enough to get you started for the day!

We mentioned that we will arrive at 8-9pm as we took a last minute road trip. We arrived at 9.12pm and were reminded that checkin is until 9pm... Well, sorry about that lol. We weren't able to order a drink or snacks/food at the bar and restaurant because it apparently closed at 9pm, however the host just served a last round to a table that was seating there when we walked in. No toothpaste nor slippers nor bathrobes provided. Not an issue for us but that would normally be the minimum expected.

Our room was spacious and large enough for the 9 nights we had in Luzern to spread out a bit and not get under each others' feet. The bathroom has all the essentials. There was a little area to the side with a sofa bed/couch - perfect for relaxing after a day out and about. There isn't a closed cupboard but there is enough shelving available. The staff were incredibly friendly and helpful. The buffet breakfast was superb with a great choice of hot and cold dishes. I can imagine it being awesome to sit in the outdoor area in the warmer months. Free parking and a free travel card to catch the bus into Luzern (about a 10 minute ride), which stops directly outside the hotel. The photos do not do the room justice - it is far more cosy and less spartan than what is depicted. We loved our stay and will definitely book here the next time we are in Luzern.

The heating in the room was far too hot. We did ask for it to be turned down (we couldn't find a switch in the room) and this was done when we asked, but sometimes it was easier just to open the windows.

We loved our stay at the Hotel Balm. The property is very well maintained and the hosts were welcoming and kind; our room was spacious, clean and so very comfortable. The outdoor swimming pool with an amazing view was a bonus. The bus 24 stops right outside the hotel so there's no stress about reaching the hotel. The breakfast service was quick; and we enjoyed a delicious dinner at the Hotel's restaurant la Pistache. Thanks to Hotel Balm for making our stay memorable.

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Beautiful locations with perfect scenery, the hotel was very pretty with an amazing pool with mountain views. Our room was spacious and comfortable . We really appreciate LIAN who was very kind and helpful throughout our stay and even at the end. She is very professional and makes sure the guests are comfortable during the stay. A very warm and generous person 😊

When we checked out we the staff on the reception had a misunderstanding that our upgrade was not paid when we actually did while we checked in. Luckily we had the paid receipt otherwise it would be a difficult situation as the staff on the reception was quite rude and talked as if we didnt pay even after we provided the receipt. It would have been great if they discussed with the colleague who checked us in and cleared their misunderstanding or what ever mistakes she made while she checked us in.it was not our problem hence we firmly believe the way the girl in the reception could have handled it professionally, our stay was beautiful at the end creating mess was sad.

Breakfast was very good. Loved the honey each day. Omelette was very good. Wide variety of flavoured teas. Very friendly and helpful staff. The location was superb just right across the bus stand. Lucerne station is just less than 10 mins away by bus. Bus comes every 15 mins. Wide variety of food choices at the station. Loved the shawarma (grilled chicken/beef wrap) at Istanbul restaurant at Lucerne station. There's a big Coop at the station with plenty of food choices to grab n go. Hotel is close to all main attractions easily accessible by bus and trains. Bus from Lucerne station drops right outside the hotel, so there is no need to get a taxi. Hotel backyard is very beautiful where you can go for a walk. Kids have a play area with swings and see-saw. Would definitely come again. Free roaming Wi-fi for all hotel guests too! Room was spacious to accommodate my family of 4.

Nothing