I had a free transfer from the airport to the hotel with my booking. I contacted the property after the booking, texting them my flight details. They replied with the rates of the car. I replied that was included with the booking. Arrived at the airport there was no car waiting for me. I called the hotel and told them to send me a car. The car never arrived and i took a taxi by myself.

Nice place overall, big spacious room and clean. Breakfast was good and staff was helpful. Location is pretty good, you are in the center of town basically, not too close but not to far from anything. Buses are right there and there’s a lot of shops and vendors around.. maybe too many! :)

A bit loud because of the location, we used earplugs and slept ok, without it was a bit loud. Not a lot of open space areas, only a few balconies located next to the restaurant area

The hotel has a good on-site restaurant. It is well located (although can be noisy as it is next to the bus station and a market). The Wi-Fi works well and the size of the room whilst a little small, is still good value.

The check in was very slow. Staff didn’t seem confident in what they were doing which slowed things down. They also needed to see my booking confirmation and didn’t seem to be able to find this themselves on their system.

I had a wonderful stay at your hotel..The property is well-maintained, beautifully designed, and incredibly comfortable. I truly enjoyed the atmosphere, the town view☺️and it made my stay so relaxing. I look forward to returning😉

The property was near to the bus stand and as is showed in the app. The view from my room was beautiful. The rooms were clean and well-maintained. The staff was very hospitable and polite

They say they accept card payment and accept dollars but their card machine did not work. They did not have change when I wanted to pay by dollars. The WI-FI does not work at all

We had a super stay at Natron palace! They gave as a free upgrade to executive double room, which was super big, had a comfortable couch, big cupbords, desk, fridge and even a make up table for the ladys. The bed was really big and comfortable. The location is super central directly at the bus station, but therefore you hear some street noise. The breakfast was super rich, they offered a lot. The bar is well equipped with plenty of drinks. The hotel stuff is very friendly. We can totally recommend :)

The staff was very friendly and the location is good. Everything you need is close. The room is big enough and the bed comfortable. The price is very good.

The bathroom was very small and the shower is tiny. After a shower the whole bath was flooded because the shower base is too small.

Location was great. We had the Executive Double, I think it was called. The bed was actually a king size. The room was very spacious, had a/c, a refrigerator, coffee maker & sofa. The breakfast was very good also, with fruit & made to order eggs, with varied dishes for sides. It was a great place to relax for 3 nights.

Location, cleanliness, staff, breakfast, balcony

No fan or AC or coffee in the room as listed on Booking.com; our room was quite loud as it was on the corner right across from the bus station; shower was extremely small and shower curtain didn’t go to the bottom so bathroom flooded. It wasn’t a great shower though water was hot.

Big room, comfortable mattress, very central location

Some times there was noises from outside because of the location; very close to the central bus station