Really great location, great facilities and all to a high standard with really friendly staff

We booked a family room which has two double beds, my daughter is 16 yrs old and this information was submitted when making the decision to book and select the room with double beds. At check in they advised an extra fee has to be paid for the child as they are over 12 yrs old. This was an extra 6000 baht and they couldn’t really explain why we had to pay this. So if your a family be aware of this !

Amazing breakfast with a lot of options, even from yogurt.

They mixed up our transportation from the hotel and instead of the big car there was a regular one and it was not comfortable at all to fit 4 people with 4 large suitcases there. The pool has almost no sun beds, so it will be hard to use it.

Location was perfect- 1 mall beside, 1 mall across and convenience store across the hotel; the Asoke BTS and MRT stations are a few steps from the hotel entrance. Room was spacious, very clean and has a nice view; bottled water, fruits were replenished at all times; very satisfied with the bathroom amenities. Services (room, housekeeping, front dest, concierge) from arrival, during our stay and on departure date were all exceptional. Personnel and staff were very courteous, helpful and honest. Concierge transacts with taxi driver to make sure you pay the right amount at all times. I would highly recommend the hotel.

Nothing

Location of the hotel was perfect stayed many times before and it does not disappoint. Staff were amazing. Checked in very early 10.00am normal check in 2pm room was made available. Our flight was early evening and they offered us a late check out at no charge. Perfect 10/10

Nothing everything was better than you would expect

Transportation to hotel from airport. Welcome from the hotel staff leading me to executive check-in on 24th floor. They were very friendly and welcoming! The daily housekeeping was phenomenal!

The pillows were too soft. I need fimer pillows or an option for firmer pillows. Daily charges for using the mini-bar. These should be free for executive level room charges. I was woken up every day to provide my laundry and pick up my laundry. If I had the Do Not Disturb light on they would still call me. Honestly this all didn't bother me that much but could use improvement.

The Hotel was great, the staff were lovely and friendly and everywhere was clean and tidy. I would recommend this hotel to everyone, the location is fantastic right next to Terminal 21 shopping mall and the sky train and underground stations. It really is right in the heart of the hustle bustle, but still keeps it's "Class".

The only issue I had was probably a personal one, the keep warm food at breakfast wasn't what I believe to be warm enough for me, and I also like to have a warm plate for my warm food. (The food it's self was fine, though not warm enough) This is why this Hotel didn't get a 10/10 this time.

Staff were very attentive throughout especially the guys helping us with Taxis. Also the dining room breakfast staff helped us . Also I would like to mention the staff serving in the bar where nightly music is played, they helped me set up the Marriot bonvoy App. I must also praise the cleaners who are very friendly & efficient.

The hotel needs new windows in the suite we stayed in due traffic noise . Bearing in mind we are in the city centre perhaps triple glazing would help. Also there was a lot of external marking of our bedroom window.

The service standards of the entire team right from when you arrive at the door,to reception,F&B staff, housekeeping, club lounge were the best I’ve seen in all my years of travel.You only had to ask once and the execution was always faultless.I’m going there again in a couple of days and Marriott group should be commended as doubtless the training must have been fantastic. Every staff member made eye contact,smiled,greeted and executed outstandingly.

Honestly one can always nit pick but all my needs were flawlessly addressed. Perhaps the restaurant could stay open beyond 2300 hours.

Breakfast outstanding, many choices, appreciated the senior staff members coming around daily firstly introducing themselves then following up

Very happy, will be back,

Hotel is located in downtown, within minute to skytrain ,subway and restaurants , very convenient . Particularly the concierge staff- his passion is running , very helpful , gave us information /guidance on sights around the city , and also talked with us when we returned from the sights , make us feel like coming home . Hotel front desk staff checked us on also very professional and thoughtful . Hotel breakfast was awesome ! We will stay again here next time !