I am writing to express my sincere gratitude for the wonderful experience I had during my recent stay at your establishment. From the moment I arrived, I was captivated by the welcoming atmosphere and the excellent service provided by your staff. The overall environment at your property was truly remarkable. The beautifully maintained grounds, accompanied by the tranquil ambiance, created a serene and relaxing atmosphere that made my stay exceptionally pleasant. I commend your team for their professionalism and attentiveness, ensuring that every guest felt valued and well-cared for. My room was a haven of comfort and tranquility, offering a peaceful retreat after a long day of exploring. The attention to detail and cleanliness were apparent, and the amenities provided added a touch of luxury to my stay. However, I regret to mention that there was a discrepancy in the food quality during my visit. While most dishes were enjoyable, there were a few instances where the taste fell short of my expectations. I believe this is an area where a slight improvement can be made to further enhance the overall dining experience. I would like to take a moment to address a concerning incident that occurred during my stay. Unfortunately, my watch was stolen from the pool area. I wanted to bring this to your attention as a reminder to guests to be cautious and ensure the security of their personal belongings at all times. While this incident was disheartening, I understand that it is an isolated occurrence and should not overshadow the many positive aspects of my stay. special thanks to Mr. Hatem and Mr. Emad they spen a remarkble work for make the stay experiance better. Warm regards,

Despite these minor setbacks, I wholeheartedly recommend your establishment to fellow travelers seeking a memorable experience. The inviting atmosphere, comfortable accommodations, and attentive service set the stage for a remarkable stay. I trust that you will take the necessary steps to address the concerns raised, ensuring that future guests have an even more enjoyable experience...

The hotel is really great for couples and also for families with kids. We travelled with a 9 months old baby and I fully recommend this hotel for anyone with babies, even for ones with young age. Both outside pools have area where a baby -who can crawl and climb- can enjoy the water. Pools are clean. The food was fascinating, every day we could find something delicious also for ourselves and for our son. There are plenty of bread, different type of pizzas, different kind of meat, side dishes and desserts so really a lot of choices. You can ask omlette and pancake to be prepared at breakfast, freshly grilled fish and meat at lunch and dinner. Coctails and drinks are okay as well, you can ask bottled water. The staff is really awesome, they are smiling and friendly all the time, everyone had a good word and some kidnness to us and our son everytime we meet them. The hotel is clean most of the places, they do regular cleanings in common areas and of course in the rooms. You can book several programs in the hotel (via travel agencies and via people offering these). We went with Fredy to Sousse-Medina, you can look for him in the lobby. We went also for a trip with catamaran, this maybe was a bit expensive but we enjoyed the time on sea.

The kids' room was not fully equipped, it is only recommended for older kids (3+ years), I think, because most of the toys (not so many) are for them. The beach was mostly cleaned and well maintained but we found some rubbish anyway. It contained a lot of seaweed, in the sea and on the beach also. The sea contains a lot of rubbish but this is not the hotel's fault, just mentioning it.

-Check in at reception was very smooth and easy. We were given our room early and received a free upgrade. -The room was spacious and immaculately clean. Bed very comfortable. Bathroom squeeky clean. Fridge very handy. Toiletries of very good quality. Bathrobes and slippers are a bonus. Complimentary fruit basket and a Birthday cake! We also received two bottles of Tunisian olive oil and a couple of coffee mugs as a gift. -Staff are the best. Very polite and attentive. Extremely kind and friendly. -Swimming pools are clean and large. Loungers comfortable. Staff always helpful by the pool. Pool bar great. -Beach very clean. Never seen sand this smooth in my life. Beach showers are very useful. -Spa staff were excellent. Treatments very reasonably priced. -Buffets were very good. Different types of recipes every day. There's always new food varieties to sample. All fresh food. -Overall, the best holiday resort we've ever been to. Will definetely be coming back again. -Thanks to everyone for making our time most enjoyable and relaxing.

We had no concerns at all. Only thing that could be better is an option to book SPA treatments online prior to arrival.

Great staffs, very clean, nice food ranges

We had half board, in dinner we had to pay for any drinks, even water not free in dinner. That’s but weird-how people will eat dinner without drinks?! That should not be the case.

Compassion, care, our wellbeing and overall joy from every member of staff, we encountered from the minute we arrived until we left. We were stranded tourists amongst many others. Who were taken care of due to our flight being cancelled. Easyjet did not help. No representative available in person or via their helpline. This hotel was found on booking.com. I have never been so grateful or overwhelmed with the kindness that we received. ❤️ to this hotel, we also were given gifts when we flew home. Stayed 4 nights and 5 days. We all were given upgrades to fully inclusive ( no extra charge) seafront rooms.

LEAVING. This hotel and every member of staff looked after us.

This is easily the best hotel is Sousse, stayed with my partner for 7 nights and booked up again before we’d even checked our, all staff are welcoming and friendly throughout the stay, a huge thank you to Fethi in the lobby who never let us go thirsty, always on hand with more refreshments and snacks no matter how busy it got, always made time for us. Hamdi in the buffet restaurant would always make sure we had a nice table by the window as we loved the beach/pool views and always had refreshments waiting for us and Aziz in guest relations, was so welcoming and had a lovely conversation with myself regarding potential honeymoon stay and our next stay. The rooms are modern and have stocked mini bars with robes, slippers and a fruit bowl on arrival (in star prestige.) The bathrooms were stocked with lovely smelling shampoos/conditioners and body washes, full sizes not small minis. I cannot rate this place any higher than a 10 but it is amazing. Nothing is too much for them!

I can’t live there all year. :(

We were at the hotel with the kids, Staff were very friendly and helpful: the reception, luggage, restaurant, room service, etc... We opted for an all-inclusive option, which was perfect, especially with the children Food was excellent with plenty of varieties of all tastes in the buffet at the main restaurant Entertainment during the day and in the evenings was amazing. The entire family had fun, from pool foam party to evening samba show and beach party with professional DJ. The entertainment team and the kids' club team were very professional Cleanliness was also perfect We enjoyed our stay, and we will definitely return to this hotel

Nothing

Amazing stay. I was a solo female traveler and was treated right away like VIP. I hot upgraded to prestige room a free massage voucher and from half board to all inclusive. The staff went above and beyond to make you feel comfortable and have everything you need. Special shout put to Asiz, the customer relation manager who was exceptional making sure you have the best stay The room was clean and big ans there was big variety of food every day and super tasty. I wanted have relaxing vacation and that is exactley what i got I will be definitely returning with friends and family

Nothing

I loved my stay from start to finish, the staff are amazing, so attentive and will go above and beyond for you. Imed who is the Guest Relations Manager, is a credit to the hotel, he welcomed me to the hotel, always asking about your stay and showing genuine interest in you. The food was lovely, various options & cuisines, everything made fresh. The rooms are amazingly clean, spacious and a great size. Hichem the server in the buffet restaurant was absolutely amazing too! Couldn’t do enough for you! Can’t wait to return, honestly one of the best hotels I’ve ever stayed in!

Nothing at all!

The hotel was fantastic! The facilities were modern, clean, and beautifully designed. The pool area was serene, and the atmosphere overall was very relaxing. I was especially impressed with the staff’s hospitality. Nawfal at the reception was incredibly welcoming and professional, making the check-in process smooth and pleasant. Imad from guest relations went above and beyond to ensure our stay was perfect, providing helpful recommendations and always greeting us with a smile. Their outstanding service truly made our visit memorable.

Honestly, there wasn’t much to dislike. Everything was well-maintained, and the service was exceptional.