The property was beautifully and authentically decorated.

I didn’t feel that some of my concerns were taken seriously. There was a homeless man sleeping on the roof top of the building next to the hotel every night with complete view of my room. I reported the incident. Unfortunately nothing changed and I spent the entire week’s stay with all of the curtains completely drawn. I felt that my concern wasn’t viewed by the front desk as legitimate or valid.

The ambience of the whole hotel is wonderful, like an oasis in the city. The fact that it is in a narrow cobbled road adds to the whole drama of it. The location was brilliant in terms of going around the souks. Being near the Kasbah square, meant you were not far from a busy area to get taxis. The room was very spacious and comfortable and the tray of dates/oranges/clementines every evening were lovely. The bathroom was luxuriously appointed. Staff were all helpful. One evening, I needed to go to an ATM and they had their security show me where it was and accompany me. The breakfast staff were lovely.

Occasionally noisy outside very early in the morning - but you are in the middle of a city.

Great hotel at a great location! Perfect spacious room, very nice service

Getting a taxi or an UBER is almost impossible to the hotel

An absolutely stunning and instagrammable property just a few steps from the Medina. Very spacious and beautiful suites with all the amenities and toiletries one might need. It was our anniversary and we were greeted with a bouquet of roses on our bed and also rose petals and candles around the huge bathtub. We had dinner at the rooftop restaurant and the food was good though quite expensive. The Spa and Hammam were excellent - Service at the spa was great and everything was shiny, clean and upscale. A big thank you to Naoures at the Spa for a superb massage. Bed was comfortable enough but the pillows were great. Fluffy bathrobes. Great view from rooftop, close to everything.

2 small complimentary bottles of water only in the room. AC was not cooling too much but could be because of the end of the summer season. Staff was very nice but the lady who showed us the rooms seemed a little tired and unwilling to answer questions

The hotel is a spacious riad located inside the Medina. Very beautiful and new (in contrast to other hotels we saw sight seeing). The room is excellent, w/ a big bedroom and living room, with a spacious bathroom and separate toilet. Fruits and nuts were awaiting for us upon arrival. Restaurant for breakfast and dinner is great, and local food is amazing. We loved it. A fine restaurant (maybe the best in Tunis) is just across the street. The hotel is located at 5/10 minute walking from several places to visit within the Medina, including several mosques and surks.

Nothing to complain at all. We really liked everything.

Beautiful facilities, lovely art on the wall, perfect location, very helpful staff, especially the concierges. Don’t compare it to the resorts in Hammamet. If resorts are your vibe you may be disappointed. If you want a beautiful space that integrates traditional architecture and decor with modern facilities, right in the Medina, then this place is great.

OMG the Muzak! Lousy arrangements of American pop tunes played constantly in the public spaces, in a loop so short we could start predicting the next song. It was horrible on the ears. Please, please turn it off or at least switch to something Tunisian, or western classical, or at least wordless. We stayed there twice. Both times the music brought us to tears. The first time, tears of agony. The second time, tears of laughter, it was so ridiculous. I would say the spa is Meh, not good value. Find something local instead. Similarly, the food was sometimes quite good, sometimes inedible. Very hot and miss. We only ate there on transition days for efficiency. Breakfast is fine and varied, but dinner is a miss.

This hotel was easily the most luxurious of our month-long stay in Tunisia. Once we stepped through the large decorative door from the Medina, we felt we entered a magical world. From the stunning architecture, to peaceful courtyard garden with birds singing, the spectacular rooftop view of the Medina and Kasbah from the restaurant and outdoor seating, the Hammam / Spa, the endless beautiful art works throughout, to our enormous and beautifully appointed rooms.

Would be helpful if more staff spoke English, and it took us a while to get used to parking the rental car in the Kasbah car park. More diverse options for room service would have been appreciated.

This is a beautiful, atmospheric, hotel in Tunis's old medina. Our suite was fantastic - spacious, comfortable, well equipped and extremely clean - I can't think of anything I didn't like about it. The rooftop restaurant/ bar with its views across the medina was a great place to chill out and the food was great. Staff on reception were friendly and helpful.

Although we enjoyed spending time there, the rooftop restaurant/ bar could have been better. It played the same dull music on repeat (a lot of Ed Sheeran!). The service was also a bit inconsistent. All too often there'd be staff standing around chatting and not taking orders.

A wonderful hotel with everything you need. Friendly and helpful staff. Rooms are spacious, and incredibly comfortable. Bottles of water and fruit replenished each day. Breakfast is fabulous up on the terrace with freshly made egg dishes to order. The spa is great - would highly recommend getting a massage. Hammam looked very inviting too (sadly we ran out of time to use it) The relaxation area was calm, quiet and the post massage fruit/tea was great. Dinner was very good, again up on the terrace, with lots of local dishes to enjoy. Local wine list and other options too. Easy access into the medina area and also to get taxis to go exploring the wider local area.

Everything was truly superb at the hotel - it's architecturally stunning! Great rooftop restaurant and bar! The Suite was WONDERFUL - comfortable, great bathrooms, cool, access to outdoors/fresh air if you wanted, nice towerlsa nd shower amenities - very relaxing! The Hotel is located on the edge of the Medina so easy to get to/from, given the Medina streets are so narrow. The hotel staff are simply amazing - the security personnel, the staff at the front desk, etc. The breakfast was amazing too! Of course, if you want to shop in the Medina and see the sights of Tunis, it's perfect!