1)- clean room 2)- good communication and service 3)- perfect location

1)- I arrived at 11:45am i just want to relex 5 hours then i have another plane but they not want to give me room till check-in time 2pm ( i take rest 3h only ). 2)- They give me a room with a bad view (I see parking).

Excellent location. Cleanliness. Helpful staff. Comfortable bed/room. Excellent breakfast.

Had a side view that gave to a very close ugly building, the lack of light curtains forced me to close the heavy curtains all the time I was in the room which made it dark and depressing.

It was a nice pleasant hotel good location central tunis very nice breakfast in the morning plenty of options. Nice clean room and bathroom plenty of towels and and complementary shower gel and shampoo. And nice bath robes to wear after your shower. And smart tv to use with plenty of channels to watch in various languages.

My bank card had been charged for my stay on the 04/01/23 when stated on booking.com website states I would pay for my stay at the hotel. And my stay was on the 20/01/23. Not good when they require your bank card state you won’t be charged and charge you for you stay before you even arrive. When I went to reception to book a taxi to the airport the next morning and I went to the reception that morning and they weren’t aware there was a taxi booked for my room. And I had to enquire if my taxi had arrived and receptionist all but went missing and I had to ask the security at the main door had my taxi arrived.

Reception Staff very helpful. Location very good and closed the shopping and lifetime. Security staff very support and helpful. We asking for rent car from the reception and they support us in this request and all our stay in this hotel move smooth and there is parking behind the hotel just 2$ for day and security take care of it. Breakfast very good

Room small. Cooking smiling in the second floor could be closed the restaurant in the first floor. If you open the window, you will face problem from the mosquito.

I had the pleasure of staying at the Carlton Hotel in Tunis and found it to be an excellent choice. The hotel's location is ideal, providing easy access to local attractions. The rooms were clean and well-maintained, and the staff were consistently helpful and friendly. The breakfast offered a diverse selection, catering to various tastes, which added to the positive experience. I would like to extend special thanks to Fatoma, the housekeeping staff member, who went above and beyond. She provided a valuable recommendation to visit Bizerte City, which I unfortunately couldn't take advantage of this time due to my pre-booked stay in Sousse. However, I look forward to exploring Bizerte on my next visit to Tunisia. Overall, I highly recommend the Carlton Hotel for its excellent service and convenient location.

nothing

I only stayed my final night in Tunis. I wish I’d stayed here longer. Room was comfortable with bathrobe and generous sized bathroom. The breakfast was a large buffet selection with extended 6-10am hours and plenty of variety. The floor was clean and presented well as did the lobby. The location is bang in the middle of the Avenue, so everything is close by. Nice outdoor seating on the Avenue for coffee/mint tea in the evening. Hotel helped me get a car to Enfidha airport when I was stuck after being informed local taxis cannot cross the Tunis boundary.

TV had limited channels and view from bedroom was nothing special.

Friendly staff, in particular Mrs Zahya was extremely kind and helpful. I was very sick on my last day and Chafika was amazing with her care for me! Location was good with walking distance to everything.

Small room and bathroom even though it was a new executive room. There were no luggage racks for our suitcases but thankfully Mrs Zahya improvised by bringing us two small tables for our suitcases.The a/c was temperamental , difficult to stabilize at chosen temperature.

The location of the hotel is perfect. It is on the main avenue in Tunis and within walking distance of the Medina, restaurants & shops. It appears small and perhaps more intimate than some large hotel chains. The rooms are modern and clean. Some rooms have a small balcony with a table and two chairs which overlooks the busy avenue below. The hotel has a small restaurant on the first floor with a few tables on a balcony. There is also a cafe on the pavement directly outside the entrance to the hotel. Overall the hotel was perfect for a short stay in Tunis. In fact I'm surprised it is rated as a 3 star. I will be using this hotel again if I'm ever in Tunis.

The only problem I had was that I could not check-in early. I tried to check-in around mid-day but was told the room would be ready in 30 minutes. Unfortunately it was not ready until after 2pm. However in fairness to the hotel it did state on the booking form that check-in was from 2pm and they did give me a good room to make up for the inconvenience . So my advice is to only check in from 2pm onwards.

The Carlton is great value for money. The location is excellent, with just a short walk to the Medina. The rooms are functional and neat, the wifi free and mostly operational, and the breakfast has a wide selection of tasty things. Staff are friendly and professional.

My tip is to contact the hotel before you arrive to make sure your reservation is intact - I travelled with a small group, and the hotel had lost several of our reservations when we arrived. Staff were very helpful in arranging alternative accommodation nearby, and the Carlton porter even carried my bag to the next hotel. (I had booked two stays at the Carlton on either end of a tour of Southern Tunisia, and my reservation for the second stay worked with no issues).

Stayed at this hotel as it was in the top 10 on Trip Advisor and it was recommended by a YouTube blogger. The checkin process was very quick and easy and the hotel offered Airport transfer for 60 TND for two people which was quite extortionate considering Bolt only charge 15 TND. The entrance was very nice and modern, no complaints there and they had complimentary sweets that was presented well. The room was ok, fairly standard nothing to be overly excited about but value for money. We had complimentary water in the room and all the lights worked but a little confusing. The design was welcoming and the decor was pleasing to the eye. TV signal was great and all the channels worked. The best part about the stay was the breakfast, the setup was very boutique and high class with plenty of options, I would stay again just to have the breakfast again. We managed to get a table on the balcony and it was a great cosmopolitan experience. Having breakfast while the sun was coming up was awesome.

I didn't like the inflated Airport transfer costs at 30TND per person. Tip: Get a Bolt for 15TND for 4 people in the day time and 19TND in the evenings or 30TND after midnight. Plenty available on the app.