It was very disappointing when in your booking clearing mentioned additional toilet is available and in reallity is not there. When we bring it to their attention they says sorry this is mistake from Booking.com and they told me to wait and try to solve it. After more than an hour they came back they cannot provide a room which was booked. I felt it was pure raisism to treat us this way.

panoramic sea view is spacious and comfortable

reception staff are unprofessional, they lack basic communication skills , I came at 3 and after paying they said you have to wait your room is not ready , and they don’t know when it will be , I waited 30mins but they said it’s not yet ready , after I shouted on them , they managed to find me a room !!!

The sea-view balcony and the outdoor swimming pool are great. The massage by the Thai ladies were excellent too.

some staff at the reception don’t pay great attention to details. Your enquiries are sometimes overlooked or forgotten.

The location is far from Istanbul center, but it is an advantage if you are looking for relax stay in front of beautiful view of the Marmara sea. The hotel is actually much higher then a standard 5 star hotel in any aspect of our stay. Amazing room, the view, the SPA!!!, pools and the pool's views, hotel interior design, first class good English speaking service, main breakfast (Wow!), beachfront promenade, the lounge and the breakfast there.

the chicken in the room service dish wasn't fresh. It was taken immediately off our bill after we mentioned that on our check out. The water in the interior pool isn't 30 degree Celsius as pointed on the indicator and was a bit too cold.

Almost everything especially the location, photo

Housekeeping are not doing a good job

Godd staff And clean hotel

The staff were nice and helpful and the room was so cozy and comfy. our room was upgraded and the sea view was very nice. the Hotel's lobby is very nice and quite. I did not book the room with breakfast as I wanted to have my breakfas every day in a different place, but the hotel's breafast restaurant looked very nice with a sea view.

There was nothing that I did not like in my stay in the hotel. The price might be a little high, although, we went there in an off-season time.

all nice, one of the best, nice designs, nice staffs, nice spa, great breakfast.

not so comfortable bed and too soft pillows. Restaurant food is overcomplicated, like why do you put pomegranade to cigkofte? it ruins it! Manti is with too much tomato sauce and too less beef inside the pasta, beef tenderloine surroundings are not enough tasty. Sometimes being simple is great! foods are too much overthought. please renew your menu, it is my 3rd time staying there, but I have only these two critics

Everything was exceptional. Busra the lady on the front desk is very professional and kind . Most of their team at breakfast time were so helpful and kind and smiley face . The boy on the door , who get you a taxi , speaks 3 languages and very polite and helpful. I don’t remember his name but he is a great value to the hotel ( he is a student at university) Hala in the breakfast area in the morning, she goes beyond and above to help and support. If you book through the hotel or their app , the prices are much cheaper from booking.com I loved the sea view and the big rooms . The vanities in bathroom. Beautiful hotel 😃

I liked everything. Exceptional

Brand new hotel with amazing views of Marmara sea. super nice staff, very spacious rooms and excellent service. delicious food.