the personel was very helpful and kind and polite. they repsonded all our questions and gave us tipps about travelling in Istanbul. They were very helpful and nice. The breakfast was very good full with the nutritious stuffs such as egg, sausage, vegetables, fruits, jams, sesam oil, olives, etc.

the hotel was a bit in a steepy place and we had to walk 10 minutes a hilly street to reach Taksim square. I had no problem with that but my mother had back pain and it was difficult for her. However Istanbul's streets are all hilly and it is difficult to find an accommoation in a flat street.

Cosy and clean

Breakfast person kept looking at us for the whole 14 days as if we supervising us not to eat too much food...

Everything was as expected, comfortable, spacious and clean rooms, polite and helpful staff, good location, just a few minutes from Taksim Square. We had a very late check-in, and no problem at the reception, for which I'm thankful as we had students with us.

Poor breakfast

I like the reception, they are very helpful and all think I needed they helped me very well

The clean service, the lady cleaned my trim very quickly and she didn’t changed the bedsheets and I used for a week the same one. Also the floor was not cleaned, she didn’t use hoover to clean apparently. During the breakfast the lady who organise breakfast didn’t smile for customer and she never say good morning, looks like she is very upset with something.

The professionalism of the Reception Team day and time. The other thing is I felt unwell during my last day staying and the staff helped me getting to the car.

Clean , very handy to near by everything, Taxis available all the times. And once again the advice we get from the reception made our stay perfect apart from sickness.

I like very much the service i received. The room was very nice and value the money i paid for 5 days stayed. The breakfast included was fantastic and delicious.

My room was in the fourth floor. For the first two days the lift was not working which was the only problem I got.

Friendly staff Location was not bad but when you walk from hotel to taksiml need to be patience due upper side. Breakfast was Great Fresh eggs' fruit tea juice Almost everything you need.. Just there was a noise in the room like wastage pipe or like something that disturbed me many times ButI will consider it again if they gave me another room next time 😁

Our entire stay at the hotel was amazing and Mohammed who was the receptionist was extremely helpful. He guided us really well when we use to show him the locations we wanted to visit. He also helped us in booking the tour for prince's island. Moreover, he was always helpful in all the questions we had regarding any place we wanted to visit. I would really thank the hotel and Mohammed for being really cooperative through out our stay and I would totally recommend this hotel to everyone coming to Istanbul

No improvements

The hotel was wonderful. It was even better than expected. The price was amazing. There were great restaurants and places to visit within walking distance. The staff at this property are all great! Especially, Mohammed at the reception, he did his best, above and beyond to make our stay comfortable. Please, Montagna Hera Hotel give your staff awards! Would definitely stay there again. Thank you!

It is very true that Muhammad is very helpful !! Staff are also good especially the house keeping , and room is actually big

Breakfast could be better