Superb location - 20 min to airport. 15 min to seaport for island hopping. Staff are very friendly.

Rooms are a bit dated. Included Breakfast buffet, but food selection was average

Location, near to Mactan airport. Valet staff, very helpful with taxi assistance. Room size, good space and amenities are okay as well. Breakfast selection buffet style are good.

Room smell when we arrive like mold in the room. Requested air purifier but HK only offered room freshener. Lobby atmosphere, not sure if it was just us but we felt that lobby staff (bellboy, front desk) are more lean in to accommodate foreigners vs locals. When we arrive in our backpacking getup from moalboal, we didn’t feel welcome. No one offered to help with our bags, not match with their luxurious lobby. Any case, this city stay left a bad taste in our last leg from our Moalboal-Cebu Trip.

A luxurious blessing in disguise: I mistakenly took an old convention center to be the venue of a natcon, and booked a good hotel nearest it. Short story- venue was in a diff location, further inside the city center. Turned out that “mistake” will give us a luxurious respite, we didn’t think we needed. From the beddings 🥰, room😍 and amenities, buffet breakfast 😋 — all ⭐️⭐️⭐️⭐️⭐️ They were very patient to assist in my internet connection needS too! Their Executive Lounge was just perfectly conducive for meetings not only inperson but online! bai Hotel Cebu went above and beyond! Salamat kaayo! Highly recommended! ❤️

None, everything was superb!!

the food is sumptuous and the vibe is nice. the staff are friendly and accommodating. Wished to stay longer, hope there are promos and discounts.

some outlets are low, hence not safe if you have a toddler. Also, the outlet on the table is prone to water spill that causes electricity accidents.

The room, the lobby, the facilities, even the staff were really like in a 5* hotel. The breakfast was very extensive and had something for everyone. western cuisine, waffles, Filipino breakfast, juice, desserts, salad, etc. You are always assigned a seat directly, which I personally really appreciate, the coffee is served at the table. Very attentive staff that makes you feel good about being a guest in this hotel.Actually the best hotel I've ever been in. We used room service once, which is also recommended.The rooftop lounge is also recommended, you have a beautiful view while sipping your cocktails.

Check out could be until 12 p.m. like in other hotels. We thought 11 a.m. was early, especially if the flight didn't start until the afternoon... but otherwise a top 4 * hotel with the best way to 5 *

A very good hotel in Mandaue City that is 15 minutes from the airport by taxi, has a huge breakfast spread, an awesome bar on the 21st floor with a pool, an excellent gym, and perhaps one of the best Christmas trees in Cebu island. Breakfast has a lot of variety with local sweets and regular Indian/Korean/Japanese stations. We loved the mangoes! A shopping mall across the road has a good selection of restaurants, shops, and a supermarket. The pool bar on the 21st floor is a highlight of this hotel with fabulous views all day.

There is nothing to dislike here. The breakfast area was jam-packed with people on Christmas day but we still managed to get a seat in the restaurant. The Wi-Fi can be slow if you watch a lot of videos.

Big rooms with very comfortable beds, nice shower - everything was clean. Pool was great - nice view. Staff was helpful, although check in/out took a bit of time. We enjoyed the drinks and view at the roof top bar and had a good meal at the steak restaurant. Breakfast was ok - lots of food, but also too many people. Staff did not refill fast enough, so some things we did not try as there was no supply. Close to Park Mall - easy to walk there for reasonable food and a bit of shopping. Exchange rate at hotel was ok.

Prices of drinks were very high compared to Philippines standard. Same with food. There was no bath robe in the room and when I asked for some they never arrived.

We liked pretty much everything about this place. The building was grand, the staff were friendly and service minded. The room was beautiful and modern, and the food was top notch. We ate both at their breakfast buffet, their marble + grain restaurant, and ordered some room service for lunch. It was all great tasting and well prepared. They also take security very seriously. They check everyone who enters the hotel, so we felt very safe. We also received a free room upgrade, which we didn't expect, but was very much appreciated. Thank you for making our stay in Cebu so memorable, Hotel Bai.

We loved the Bai hotel! The beds are amazing, so are the provided toiletteries, the (room) service and the staff is sooooo We were here for new years and enjoyed the party on the rooftop: Amazing band which is the houseband once a week it seems, South Vibe! The pool(bar) so nice and the breakfast buffet... O damn it was so good and all fresh. Usually we don't stay in luxury hotels, but this was so good and so worth the money!! There is a mall nearby and if you would want to go into town, you can take a taxi or Grab! Would recommend if you want time to relax and feel like a million bucks. We already visited a few days later as we loved it so much!

It is clean and the room is spacious. The staffs are so accomodating. The hotel smells so good; the hotel scent seems like your in a luxury spa.

There’s no pathway to walk for the guest if we want to get out to the Parkmall and it is not SAFE at all coz outside the hotel is driveway and there’s no lane for the guest to walk. So, I suggest if you plan to go to the Parkmall at night, better ask the guard where you go and ask the exit coz its confusing and there’s only a narrow side for you to get out from the mall. I took a photo of it and attached it here.