We love this resort because when you stay at one, you have access to all three! We love the variety of pools available (and especially the giant hot tub at Ventus Ha). The variety of food/restaurants is good/acceptable, but was hoping that between our stay last year and this year they would've changed the menus up a bit. There are great activities around the pool, and the staff there is always friendly are always encouraging participation. We travelled with another family, and have 4 kids between us (ages 12 and 14). The private beach location is also a bonus, although the beach area does have rocks, so bring your water shoes! This is our 2nd time at this resort, but will not be coming back next year, as they kids love the area, but they want a new resort adventure.

A big con for this resort is there is a pretty big fee for wi-fi (and there is NO service in most of the resort). Most other resorts in the area do offer free wi-fi so this is a con for us. (Its offered both daily and weekly and averages 300-1200 pesos) In addition, they have a "vacation club" that tends to get priority at seating for dinners, so often when you make reservations, the only slots are the first ones (4:30 or 5:00 and the 9:00/9:30). It was very rare that we got to eat between those times. Also, don't fall for the "coupon book" that they hand out. In order to use it, you need to do the 4 hour vacation club tour/talk (and we all know those never last just 4 hours!)

most staff were helpful! bar staff and waiter staff were the best! the rooms were big

the beaches obviously had seaweed but hardly noticeable because the staff work tirelessly every morning so it isn’t there by the evening. the food isn’t great to be honest. i felt like I ended up eating the same thing for 10 days and I’m not a fussy eater at all. i ended up severely ill up until 4 weeks after my return. as did others on the trip. the rooms were hot and stuffy!

I liked the amazing service provided by the staff. The food was outstanding and everyone went above and beyond to provide a good service.

I didn’t like that there was no night life. The bars closed by 12 and they would not allow you to hangout around the hotel facilities. The pools closed early and the beach was dirty throughout my entire stay. As a young person, I wanted to be able to continue enjoying my vacation past 12. I tried swimming at the pool and was told it was closed and did not open until 8 am the next day. I asked if I there was a place where I could hangout and was told that there isn’t. After 12 they expect guests to go to bed.

The facility and grounds were fantastic. The restaurant were amazing - especially KOBO and Aakat. Service was amazing as well. The lobby bar and music was also excellent! Infinity pools we very nice and water was heated. Main pool was great for kids and entertainment. The ruf bar at Ventus was incredible.

Dinner reservation process was very involved. You had to be persistent and very organized to even get a sit down meal. It seems like they don't have enough staff to fill the restaurants as most seemed pretty empty even though they were booked solid. In the end we got reservations on most nights.

very relaxing by the pool with amazing staff that serve drinks to chairs/pool! good selection of different food. use of multiple hotels/pools in same resort. All inclusive was truly all inclusive with real cocktails made.

The location was very difficult to get out to local town. Have to get a taxi out and back, which is expensive from the hotel out. Check in and check out times/cues were ridiculous! Waited in lines whilst reception tried to upgrade everyone for a fee. This needs to be quicker at a resort like this.

Lots of variety of pools, bars and restaurants. Alcazar and Kobo food and service were both excellent.

Aarkat restaurant- terrible food and bad service. Main buffet in Marina El Cid had good selection of food but poor service - kept having to ask for a cup of tea (one day never got it) and had to lay our own extra places on the table (even though we said we needed 8 places on a 6 table).

I was in Mexico 5weeks in Dec -00/Jan -01, stayed here 3 nights. During my trip I stayed in 7different All Inc. hotels in Cancun, Puerto Morelos, Playa Del Carmen, Cozumel and I would say this hotel would be in the 3rd place. Overall very good hotel. Good facilities, GYM was ok. Food was great. Cocktails were great at bars. Service was very good. Large area with beautiful green surroundings, many pools. COVID actions were taken to the moon I remember I felt like in the army

There was 1" water on my balcony floor when I arrived. It was rain water from outside and it didn't go away to the drain because floors tilt was made towards the room. I throw it out by myself with different techniques. The place is in the middle of nowhere but there is everything you need.

Everything was fantastic, we were able to check in upon arrival rather than wait until 3 pm (we like to travel early, this is a huge bonus!!) The infinity pool over the beach was soooo relaxing and wonderful. We could easily walk to most anyplace we went. The ceviche was absolutely amazing every single day! The spa was nice, overpriced they give free facials & Hydrotherapy with other purchases.

The buffet was limited to a degree and the food could be better, however we didn't have anything that was bad, more options would've been nice. The open buffets times and places changed - it was confusing. Dolores is the same food for dinner as for lunch buffet. No extra options.

Breakfast was great in the two places we visited.

We had poor room service.....several days of no one coming in and cleaning up, no washcloths, no water for several days. I am sure they are short on help. We have been there 2 times before with excellent service.

excellent value for the relaxation received. certainly a worry free vacation

there is virtually no sand beach left. we were here 14 years ago (2008) and had a good time swimming in the Caribbean waters. this was no longer possible - very sad…