Beautiful palac in very quite location which is good for relaxing. staff were so kind very helpful . Breakfast was good

Room was too cold when we called room service some one came and checked AC but it was not helpful we were freezing all 5 night of our stay until morning i was using hair dryer to make my kids warm in the room!! it is very disappointing when you pay around 2500 dhs per night and you can't sleep because hotel doesn't have heaters . And also there is not enough light in the room

The decor was stunning! Very special and beautiful :-) We loved the pool (inside & out). It was very clean and they gave you really nice beach towels to use. Staff service was good. A little busy at times but they did their best in those situations. The breakfast was nice, lots of choice. Check in was good although our room wasn’t ready at 3. We waited for 30 mins but still not ready. I asked to change rooms to one that was ready and they said yes straight away. I appreciated that very much as I was alone with my two kids and we started the day very early! The concierge staff we very helpful too, thank you!

It’s not a dislike it’s more of a heads up to new guests. We found out on the last day that you could order pancakes, poached eggs, omelette in addition to the buffet. Sadly they didn’t tell us when we first came to breakfast (I think because it was so busy!) but if they had, I would have asked for pancakes for my kids & poached eggs for me. Yum! We did have the pancakes on the last day (we overheard another guest asking) and they were yummy & came with fresh strawberries which were delicious :-)

I loved that the hotel is a palace—it has a unique and luxurious feel. The location is excellent, making it easy to get around and explore the area. The cleanliness of the property was impressive, and the staff were very friendly and professional. The rooms are spacious, which made the stay even more comfortable.

The lighting in the room was a bit dim, which made it slightly inconvenient at times. The walls between the rooms were quite thin, The walls between the rooms are very thin, which caused some issues with the guests in the neighboring room who were light sleepers. Even normal conversations could be heard easily without playing music or anything loud. This meant you had to whisper to avoid disturbing them, which was quite inconvenient for me and became an issue during my stay. Additionally, there was one staff member whose attitude was not very pleasant. However, the management handled the situation professionally and sent me an apology email, which I truly appreciated.

It was a lovely palace with all the splendour you would expect. The very helpful bellman walked us to the room and gave a little tour of the hotel and showed us the original impressive features. The rooms were nice, I would say there are a couple of areas in which the rooms are now staring to show their age. The cakes and bottle of port were a nice touch. The room had a lovely balcony.

The bar food menu was too short at night, and the bar staff top long to attend to us. The tv was a little hard to understand which channels were jn English. The room service could not be ordered via the smart tv, which was a bit odd. In the end I phoned up to do it.

The palatial well preserved rooms, the superb breakfast, the friendly staff, the gardens, private New Year’s Eve fireworks in the gardens, the location in a less touristy and more authentic Lisbon area with a view of the iconic mini Golden Gate bridge

Freezing cold in hallways, passageways between different parts of the hotel, New Year’s Eve event food with fine dining ingredients but not fine dining quality, no kettle in the rooms to make tea (but a Nespresso machine), poor sauna area (tiny for number of rooms in hotel)

Buildings and grounds, stunning, as you would expect for a palace. Very good choice for breakfast. Meals in piano bar were excellent. Staff friendly and helpful. Multi-lingual staff spoke English and French very well, with some staff speaking other languages also.

Only minor negatives. Variable catering staff competence, such as needing to be reminded we wanted water with our meal, and providing only hot water for tea and needing to be asked to replace with boiling water. Room staff did not always replace everything they removed (bottled water, cups). But these were just occasional lapses, hard to avoid in large establishments, and immediately corrected when we brought them to staff's attention.

The hotel is simply stunnng. The dining rooms and bar along with the plethora of sitting rooms are remarkable. The bedrooms comfy and the pools are amazing. The cleaning staff were amazing and very friendly and professional. Also the doormen were exceptional. Well done to them!

My only complaint was the bar manager, or supervisor. He couldn’t cope with the orders and was quite abrupt and rude to clients and even children. It really was not acceptable.

Absolutely loved our stay, we felt like royalty, enjoying all the beautifully restored palace rooms, history and luxury. The staff were exceptional, so proud of the hotel. A lovely staff member, Rui, was setting up for dinner but stopped and took the time to show us the hotel with such pride & made us feel so important. The bed was very comfy & room was spacious. I would not be able to stay anywhere else in Lisbon when I return.

Nothing

Breakfast:* The breakfast was delightful. A wide variety of options, including fresh fruits, pastries, and hot dishes, were available. The coffee was particularly good, and the staff was attentive, ensuring everything was replenished promptly. *Room:* The room was spacious, clean, and comfortable. a cozy bed, creating a relaxing atmosphere. Housekeeping did an excellent job each day. *Pool:* The pool area was a highlight. It was clean, well-maintained, and offered a great place to relax. There were plenty of loungers, and the pool itself was a good size for swimming. The ambiance was enhanced by pleasant landscaping. Overall, the experience was very enjoyable.

There is no business center.

The hotel, staff, and surroundings were absolutely amazing. Our server in the restaurant for supper was simply outstanding. He could not do enough for us and was so knowledgeable about the food and which wines to pair as accompaniment. We had an amazing time and only sad that we only stayed one evening. I HIGHLY recommend Pestana Palace Lisboa.

We really have nothing to complain about except that the outside bar area (called the Pavilion I think) was closed when we were advised that it was open. The building looks to be a replica of a Chinese/Oriental pavilion and we would have loved to see it.