The staff (Victor and Margarida) were exceptionally helpful and kind. I had a medical issue and received explicit directions for getting help to solve my problem. They were extremely accommodating and went out of their way to make sure that I had everything that I needed. I also later enjoyed the facilities: pool, sauna, spa. All great experiences. The morning breakfast was delicious. The restaurant manager and wait staff were excellent. We had many opportunities to have evening appetizers and drinks. We loved Paloma who waited on us several times throughout our stay.

We liked everything. There may have been some understaffing while we were there (in the spa) but we always had our needs met. I will return the next time I go back to Lisbon.

Beautiful setting with a professional and extremely friendly reception. We were upgrades and our room was well appointed. I liked that the receptionist actually showed us to our room. Not all five star hotels bother nowadays. Free parking and charging for our electric car was much appreciated and a reason for us to return here. The indoor pool is magnificent. Didn’t try the outdoor. And next time I’d like to try the spa treatments.

Very little to say. A bath in our room would have been the cherry on the cake. And perhaps some special offers on the spa as it was January. Otherwise loved it.

We loved our stay at Palacio do Governador. The property is located in a historic building and has been beautifully renovated. The spaces are beautiful inside and outside. The staff was very helpful and friendly- the receptionist immediately asked if they could prepare breakfast box for us, since we had to depart at 4am for our morning flight. The food was delicious. We loved the indoor spa area and the huge, heated pool. The internet worked amazingly- my husband even worked from the cabana at the outside pool. Can’t recommend this place enough.

Our suite was huge and had an original ceiling from the XVII century which was so amazing. However the first out of two rooms in the suite was very empty, it would be nice to add a couch and a carpet to make it more cosy.

The hotel was very clean and pretty. The staff was also very friendly, they treat you like ‘royalty’. Breakfast was good, with fresh food. Pool and spa were luxurious. They offered a pillow menu so you could swap the “default” pillow for one you might like better. We also got a bottle of water and chocolates every day. Quite neighbourhood, close to the river for walks. Supermarket across the street to get quick snacks. There is a little square with some food trucks just across the street which was nice for lunches.

The location is not superb. The only real thing “to do” in the neighbourhood is the Belem tower. The conference centre was also quite close (+/- 10 mins with electric scooter or tram. This was good as we attended conferences there. The breakfast was at 7:30 in the morning, which was late for us since we both had to start work at 8. As a result, we could not really enjoy it. Breakfast at 7 would have been better. The thing that annoyed us the most were the light switches. Every time we pressed the same button, another light turned on and off. At the end of our 5 day stay, we still did NOT know which switch was for which light 🥴

We had a fantastic stay at this hotel. From the moment I arrived, the exceptional valet parking service made everything effortless. The staff were friendly and professional, ensuring a smooth check-in process. Our room was clean and comfortable, with all the amenities we needed. We like the little treat (chocolate) nicely placed in our bed every night. Breakfast was nice with a good variety. The location was perfect, close to major attractions in Belem yet peaceful. We highly recommend it! ---

Lovely building and large room. Secure parking and great facilities. Truly exceptional staff who are helpful and flexible. The new menu is both diverse and delicious. Really impressed at the levels the hotel maintains and the exceptional value it provides. We will be back I am sure. Btw. Check out the spa. It’s is an enormous hidden gem we only stumbled into toward the end of our stay.

We couldn’t figure out the fancy showed opposite the steam, sauna and Turkish bath. I’m sure there’s a technique. But we were stumped.

Clean, inside and outside pool really nice . Pool bar . Spacious rooms. Location was great to explore the area. Can get into Lisbon center in 15 minutes in the tram and the stop was right outside the Hotel.

Drinks too expensive! , coffee wasn’t good. Nothing like a good coffee in the mornings with your breakfast but the quality of the coffee wasn’t good for a 5* hotel.

Both pools were great, but the indoor pool was spectacular. Having ancient roman walls as part of the decor and construction of the area was unique. Didn't expect this and being among this history was special. Hotel should make it known, however maybe the surprise was the better option.

The fact that the indoor pool and facilities close at 8:30 pm doesn't allow guests to go on tours and come back to enjoy because of the early closer. Staff should be better informed on attractions in the area. The best restaurant we ate at in Lisboa was right across the street, Nunes, and yet no one mentioned it. Also we were sent across the train tracks over the bridge to get on the sightseeing off/on bus when, in fact, it stops immediately, across the street from the hotel. At least 2 staff member didn't know that. Need better info for guests.

Nice and comfortable room, spa and swimming pool. Great location.

For a 5 stars hotel and the prices charged, we would expected to have natural orange juice (and not concentrated), coffee for free in the room and also tea. A little (big) advice to your receptionists, specially to Catarina: please do not make comments about guests in front of other guests. Commenting with your colleague about what the other guests have decided, in front of us while you were attending us for the checkout was not nice to hear and see. The receptionists are the face and first contact of any kind of service. Catarina have just showed a really bad customer service (maybe lack of experience/training/ common sense?). Please pay attention to that.

Exceptional breakfast buffet we enjoyed very much. The outdoor pool was beautiful but not heated (in May) so we made good use of the indoor spa pool, steam room and sauna. The location in Belem is very nice, just opposite the Torre de Belem and walking distance to the Discoverers Monument. Very close to the main airport - 15 minutes - so we could drop off other guests easily for their flight. The bar and terraces are very well appointed.

Mini bar is expensive - not just for liquor but for coffee pods. Given the price of the room it seems churlish to charge for nespressso pods each day. Also, be aware if you are not Portuguese to bring a swim hat - this seems to be standard. They are available for sale at 5 Euro.