Cleaning staff was excellent 👍 Check ✔️ in staff was always helpful & polite. We are both handicapped and are in wheelchairs. I did not ask for a handicap room, none were available. My chair is smaller than my husband's so he used it to go to to bathroom, his will not fit thru the door.(too big). But, it was a little inconvenient but, we made it work. It was peaceful and quiet and parking was a dream, it made loading and unloading the chairs a dream. I want to commend everyone for such a fantastic job. The only thing I missed was tissues and a heavy cover for the bed in the room. My husband has cancer and gets really cold even with the heat on high. I have to be very careful that he did get pneumonia. Thank you for such a comfortable and peaceful sleep. The beds were soft and comfortable.

Need tissues Heavier blanket for room put in closet for guests who need them. The pool was not open

The staff were professional and friendly. The pool was clean and at a good temperature. I was only slightly disappointed that they no longer have a hot tub, but oh well. They do have a small fitness room, although I did not use it; it looked clean and well-maintained. We would happily stay here again.

There were a couple of ladybugs or stink bugs in the room when we first arrived, near the window, which my husband had to squish. Otherwise, the room was clean and the staff were professional and friendly.

So I was sceptical about this hotel especially because I was bringing my kids because of the reviews but honestly I really didn't find anything to complain about! The room was clean, the beds were really comfortable and the bathroom and shower were nice with grannate counters. There was a microwave and a small fridge stored away under the TV and the room we had had 2 queen beds and we were able to fit a playpen between both and still have alot of room to walk around. The soaps and shampoos in the bathroom smelled kinda plain and there was only a tiny bottle of shampoo not even enough for 1 person but that's really the only thing. The location is great and within a few miles of things like Walmart and the arcade. And the Knoxville zoo was only 20 min away. The blonde guy who checked us in was super nice and it was a easy and fast check in when I was worried because many comments said the front desk lady was rude but we only delt with her when leaving and she was nice. Upon arrival I didn't know if the exterior of the main entrance was still being repaired but it was completely fixed. The breakfast is standard hotel food but they had a variety and the main thing was they had things my kids liked to eat, especially the fresh waffle, we all enjoyed them every morning we stayed. We will be staying here again when we visit Tennessee.

The only ice machine that worked was on the 1st floor and we were in 4th so we had to use the elevator alot.

The staff was very pleasant and accommodating. The room was great; nicely sized and the bed was very comfortable. Most importantly after traveling by car all day, the water was hot and the shower pressure was very good!

The breakfast was decent, the meats (bacon and sausage)and eggs were undercooked for my tastes; however they did have waffles and bagels as well as muffins. Not bad overall.

We like that they had an indoor pool, but unfortunately, after the second day, the pool was very dirty from multiple people using it. It was a great place and the rest of it was clean that wasn’t great not having washers and dryers.

At the pool wasn’t maintained on regular paces and there was no washes and dryers

The room was very nice and comfortable. We also enjoyed the breakfast each morning. Nice variety to choose from. The staff was very friendly and helpful.

The hotel was initially a little difficult to find. We are not very familiar with the Knoxville area and it was a little out of the way. However, once we found it, it was not difficult to come and go during our stay.

The staff at check in were exceptional. The room was clean, roomy and wonderful. Loved the sofa room with second tv and the kitchen things as well. Bathroom really clean and beds comfy. The staff the next day were also awesome. Quiet peaceful place to stay while on the way to Missouri for Brandon’s graduation from the army basic training. Will recommend and will stay again. Thank you for your hospitality.

Loved everything

Staff , especially Krissy (Chrissy?) Was super nice!! The place was as clean as an older building can be. There is an indoor pool, the room was perfectly clean, no stains, hair, bugs, nothing wrong with it besides being a tad bit dated. Location was perfectly close to everything

The breakfast was not great but there was waffles , cereal, eggs, sausage, oranges, toast, juice ,coffee, and water, instant oatmeal. Beds weren't terrible but not the most comfortable either. There were places that needed new paint but it wasn't anything to complain about.

The hotel and our room far exceeded our expectations for the price that we paid. The hotel and our room was very clean and the front desk staff was amazing and so very nice. I booked the room through booking.com and apparently they didn't send it to the hotel. The front desk person was amazing, patient and so helpful to get us checked into our room. Breakfast was good and we enjoyed the dining room. We can't say enough good things about this hotel and the staff.

I had my service dog with me, so I was really pleased with the room they put me in, right beside the door so I could take her straight out when needed. Breakfast I was not able to really look at because they would not allow me to enter with my service dog. (which I do not agree with)

Nothing except the restrictions they put on me with not letting me go into the breakfast area with my service dog.