The staff was so nice, that’s where my experience (personally) starts, it defined if it will be a good place to stay. Room was clean, restroom was clean and had the usual things available like shampoo conditioner , body wash, hand soap , etc.. breakfast was good and the lady attending to the breakfast meal was very nice and welcomed us and asked if we needed anything a couple times. I would go back here and recommend this hotel

Maybe have a gluten free option for breakfast

This was my first time staying at a Fairfield and I was impressed. Not sure if the hotel is new or recently remodeled. Everything felt new. Everyone at the front desk was helpful and pleasant, my room was clean and had everything I needed. I especially liked that a light was on when I walked in and the tv was playing music. I hate walking into a dark hotel room! This felt like a very safe area and there’s a lot of restaurant options nearby. I also noticed that they have ice scrapers for guests to use by the front door which I thought was very nice of them to have on hand. I didn’t eat the breakfast so I can’t comment on that.

I had a room with two queen beds. One of the beds was very comfortable and the other was lumpy and hard. I was glad I had two options to choose from!

Checking in was excellent. Two employees were outstanding. They went above and beyond helping my grandson put together a toy that required batteries,, as we did not have the tool that was required. Nick and Nicota were awesome in helping us. They are both excellent employees and should be recognized. Would definitely stay there again.

Overall, breakfast was OK. However, the only fresh fruit was bananas that were past their prime. My grandson loved the Belgium waffles!

I visited Knoxville in a business trip for two weeks, before traveling, I called the hotel and asked them if I can pay my stay fees with cash and not with credit card (for business reasons) and they confirmed that I can pay with cash as soon as I arrive. After arriving, the receptionist at the front desk told me that if I wanted to pay with cash, I should pay at the end of my stay and they’d hold the amount of my stay on my credit card, and so I did (I was in a hurry). second day, The general manager named Trent was at the front desk and I explained him my situation and he was very understandable and cooperative with me, he released the amount he held on my card and accepted my cash, he also wrote me an official document stating that they released the amount as my bank got late deposing the amount back into my account (took 9-10 days). So regardless the stay cleanliness, great breakfast, and location, this hotel has a very open minded understandable general manager. would stay there again if I came back.

I told the front desk that I want the room service to do my room daily, but they didn’t consider it as they do it only when I tell them..

Very nice and decent breakfast. Bed extremely comfortable

It was a good stay. The location was nice. Off the highway but private. Would recommend as someone who visits hotels often. Not sure why frown face. I rated hotel high 8

The location and easy access to the highway were excellent. The room and common areas were clean.

The room was small and the bathroom door and shower door stuck, making them difficult to close.

Very convenient to the interstate. Really comfortable beds and the front desk gentleman was very good at his job.

An orange chair in the room (#236) was filthy.I have no idea why they left it in there but it should be thrown out. It made the room look cheap. I will stay there again but if you want the high scores you have to stay on top of your game. Also no soap in the shower dispenser but again nothing major.

Location was perfect for us. Close to shopping and beautiful Farragut. The lady in the kitchen breakfast Diane I think does a great job keeping everything nice clean and tide. Breakfast is good basic but good. Real fruit , yogurt oatmeal eggs bread etc etc everything fresh. The internet is great.

The pool temp needs to be higher . My kids love to swim but didn't last because it was cool.

Everything was great. The breakfast was the best of anywhere I stayed. Staff friendly and helpful. Rooms were very clean. One of the best hotels I’ve stayed at

Nothing

Hotel was very clean, had a fresh smell, and was very inviting. Welcome cookies at the front desk during check-in was a nice touch. The breakfast was pretty extensive and better than I anticipated.

Wish there were slippers in the hotel room. Also would like to suggest a luggage rack in the room.