Great breakfast, very friendly and helpful staff, spacious room.

The only negative is that the address is not clear. Booking.com listed the main nearby big road, and even the website of the hotel doesn't give the exact location. After leaving the metrostation (which according to the booking.com address, was only a 6 minutes walk to the hotel), it took us an hour to get to the hotel, including asking 4 different shops and hotels where it was. The driver to pick us up for the desert safari couldn't find the hotel either, as apparently there are 4 hotels with this name.

As usual, the staff did a great job welcoming and catering for us! They were all fully attentive at any requests we made and reacted promptly. We LOVE staying at Gateway as they offer the best deals in so many ways; rooms are extremely spacious, amazing & helpful staff, cleanliness amd so on. As always our good friends John, Muhammed & the other guy (forgotten the name but porter) were all great with their benevolent manners. They are real assets for the hotel. We will also thank Rajan (Room service) & the team at reception for their excellent professionalism, especially the lady who welcomed us on the first day when we checked in. She showed us 2 rooms & allowed us to choose the one with the dining table... She has remarkable ethics & standards which showed how professional she was/is at her job... Keep it up Madam!

We liked everything

Gateway review March 2-12 We now consider ourselves to be regulars at this hotel. Having stayed in many of the high end hotels like Versace, Atlantis the Palm, Waldorf and Emirates Palace in Abu Dhabi, this is our favourite for many reasons. Friendly staff, ultra clean, good food, central area for transport and shopping. Great rooftop pool. Abu from Delhi on Security, Umam from Peshawar and John from Kenya and the others at the front entrance are all so helpful and friendly. Great for a chat and so kind. Reception staff are also excellent , Prakash and others order our food deliveries from the local restaurants.👍🏽. Dippin the manager is such a kind professional guy from Kerala who runs a great team, he kindly ensures I get a fabulous room to accommodate my mobility issue, many many thanks kind sir. In the pool it is Rishi who takes great care of us, a lovely young guy from Sri Lanka. The restaurant staff are exemplary and genuine. Kyoto is so sweet and very knowledgeable for one so young. Ahmed and Khalid from Egypt are so kind and good mannered. They all make breakfast a delight. Minuka is a little treasure and all the staff are but I don’t know all the names yet. As I’ve previously said don’t be looking for balconies or views as there are none. It ticks all the boxes and makes a very pleasant stay. See you all next month Inshallah.

Some guests can be noisy late at night but that’s nothing against the hotel.

The cleanliness of the facilities , the staff response at any time, and their respecting of the geast and quiet of the area at midnight

The location of the hotel and the breakfast need improvement and add arabic choices since mostly Asian dishes and the shower water in summer are very hot I hope the hotel administration take the comment friendly to improve their services

The service was very nice and the staffs were kind, helping and supportive. We really appreciate the hospitality and kind gesture of the guest relation executive Ms. Jyoti. We really liked the cleanliness maintained by the hotel and appreciate the hard work and care from the cleanliness manager Mr. Srinivas. The hotel has a good ambience and a lovely atmosphere. In future we are looking forward to come again and stay over again in the hotel. We thank you for the lovely experience for these 4 days.

Very beautiful, spacious and clean room. We stayed in the family room. All the staff were happy, friendly and very much helpful they allowed us an early check in for which we very much appreciated.

We loved everything and everyone.

We have been to this hotel so many times that the staff treat us like their own family. From the wonderful welcome to our sad farewell, every staff member is fantastic. We enjoy the breakfasts that are mainly South Indian but also various egg dishes can be ordered fresh. The location is like Little India but that is a country I love so this suits us. Pool is very clean and towels provided. It could benefit from some new furniture and some higher sunbeams as they are quite low near the ground. Housekeeping is of exceptionally high standard and so discreet.

As previously said the pool furniture would benefit to be replaced.

Have stayed here many many times. Location with walking distance to Meena Bazaar shopping, the Abra together with free parking for hire car to access far afield eg Sharjah, Abu Dhabi have always been my requirements well met. Property offered very good sized tripled (adults) room, comfortable clean beds, good shower facilities, excellent AC, Wifi and kept clean by house keeping daily. Together with friendly front desk and customer relations manager (Jyoti) made it just right.

There was some loud speaking folks at night on street below - best to ask for room located on higher floors

Location perfect! In the centre and close to key places. As usual, our friend JOHN and the other porters (forgotten their names but the one who wears glasses & the other friendly looking one who helped us to our room after check in) were tremendously helpful. JOHN was always there for us. He is amazing, friendly and hardworking. The lady at the reception was very welcoming, courteous and friendly as well. The Executive Guest Relation Manager JYOTII was very professional at her job. She constantly checked on us, our well being and needs. She was exceptionally kind and helpful. BASANTA, the room attendant was also very helpful, understanding and well mannered. A true gentleman. In general we were very well treated!!! Keep up the great work guys!!!

Some guests were making too much noise along the floor/corridor, not minding other paying guests and not respecting hotel policies hence; guests must not disturb the stay or peace of others. Thus all guests have the same rights to Not be overly disturbed by others.

Great location, very close to Ghubaiba bus and metro station, Meena Bazar and Al Fahidi heritage area. Many restaurant options and shops around (mainly south asian). The personnel is very cooperative and helpful, especially Jyoleet (I hope I'm spelling it right), the lady at the reception, which was also present at the restaurant during breakfast, and Mohammad and Ahmad, the waiters at the restaurant during breakfast. I asked for a a late check out, and Miss Jyoleet did her best, so I kept my room till 4 pm. The rooms are cleaned everyday, with free water bottles and tea bags provided daily and there's a kettle in the room. There's a big hall in the reception area with lots of seating, where you can relax and meet people. You can also leave your luggage with the security at the reception area, if you arrive early or leave late. Also, free parking is a plus as this part of town is rather busy during daytime. The breakfast buffet is good and varied and you can have your breakfast from 7:00 to 10:30.

I asked for a quiet room, so I was given one not facing the street and there was absolutely no noise from the outside. Unfortunately, some clients at the hotel are quite noisy, so there can be some noise from the corridors, especially in the morning (7 - 9 am) and late in the evening (9 -10 pm). The room is quite dim at night and needs a light bulb at the center. There needs to be a little more choice in terms of TV channels.