Executive lounge happy hour was decent; friendly staff and a good range of snacks and drinks. Breakfast in the main restaurant was also good; lots of choice. Chocolate hour every evening in the lobby was a nice bonus, in addition to free welcome drinks. Family room was spacious, cot was ready in the room for when we arrived. Overall great value for Dubai, especially the executive lounge perks which mean you don't need to pay for drinks & dinner as there is enough on offer during happy hour to fill you up.

Kid's play room could do with updating; more range of toys as it is currently very minimal. Gym was ok for an all-over workout but including some barbells could improve the range of workouts guests can do; there is enough space in the gym to add more equipment.

Prime location, fresh and diverse food menus, fantastic help from staff.

Our room faced the internal square where a Shisha Garden space is offered - club music starts to play from 20:00- 02:00 am to a crowd-less place.

Breakfast was excellent and Khin looked after us every morning.

The noise level when there were events was not conducive to a good nights sleep.

location, Facilites and Staff

The bathroom is tiny, shower/bath tub is a squeeze and ill-planned. Breakfast Restaurant is very small and congested, floor can be cleaned better, tables and seating area needs to be cleaned, space between tables to be evenly spaced out

I loved the customer service ! The staff were so caring ! I travelled with three kids all under the age of 3 and all the staff were so attentive towards my kids and made an effort with them. They would let me take my food to my room instead of sitting in the restaurant. The location isn’t the best, it’s not near the metro unless u walk for 10 mins but we had small kids so we would get taxi and the staff at the front were very good. They would get us a big taxi ASAP and really cared about people at the hotel. We booked an apartment and it was the perfect size for us. The second day we came back to find fruit on our dining table which was so sweet. Basically if u don’t mind getting taxis then this hotel is brilliant, if u want to get the metro then find something closer. Right behind the hotel is a supermarket with everything inside. We are from the UK and found most brands there. We had Papa Johns and McDonald’s next to us which was 2 mins walk (not even that) and Starbucks next door.

The telephone in the living room wasn’t working but in the bedroom it was.

EVERYTHING! Literally everything at this property is fantastic! From the friendly and helpful staff, to the array of food at the buffet, to the location, everything exceeded our expectations.

Nothing much really! Only one feedback Our rooms were on the 5th floor (they were fortunately upgraded). The door between the lifts and pools was left open and it brought in a lot of heat from the pool area. More efforts need to be put into place to control that as it led to the heat coming up to our rooms. Having said that, nothing came in the way of our our fantastic experience.

Staff was really helpful and nice.

The first room we were in had a smoking smell in it.

Very nice inside and out. Staff was great

Well I would have liked my room cleaned daily and that didn't happen .

We liked everything about the property.. early check in..the breakfast buffet..the staffs.. cleanness .. I would also like to thank the receptionist Marsha she was so charming, welcoming and she surprised my fiancé with a birthday cake as she was able to note that it was his birthday during check in through his ID.. it was so lovely.. We will surely come back next time

Nothing

friendly staff, spacious rooms, proximity to all places

nothing much