We stayed here as a family for leisure purpose and really enjoyed our stay. Positives: * Lovely freshly cooked breaks, and you can ask for anything extra you may like. * Staff throughout the stay made an effort to speak, especially restaurant staff were friendly and accommodating especially making effort with our boys chatting and making light conversation. * the room was lovely and clean and freshly made beds and clean towels each morning. * The food was lovely, although one of children wasn’t very well with travelling up from Essex, we didn’t get chance to try the evening restaurant, or the gym. But I will be in our next stay later in the year. * The views from our room were lovely and we had room service which was quick and easy to do. The hotel as a hotel we found really intriguing with lots of culture and history definitely worth a stay and was same price as other hotels in area which made it a no brainer for quality and choice. Negative: Only thing we could find to be honest was the shower cubicle had grout stains and although was clean it looked a little off putting to the naked eye.

we stayed 15 days at the hotel, the kitchen staff and bar staff especially were excellent. Food Great (would like more variety in the menu, that got a little boring for dinner) and the TV, I am hearing impaired would be great to have closed caption available) I will go to this hotel again, I plan on returning in 2 years! Highly recommend!

Have more pamphlets with the places you can visit and tours available for the area. We had to figure out for ourselves. The Spa, my sister and I scheduled a massage and facial on the 24th the day before we were leaving. Unfortunately my sister came down with shingles so could not make the appt so she would not pass the shingles to anyone. I informed the Spa the day before early afternoon, the would not refund the massage or facial. The offered us 2 swim caps! instead of refund.

This hotel has a beautiful setting and history... this is our second visit and the staff are always helpful and willing to put guests first at all cost. Semoyal was outstanding a credit to this hotel. Well done Semoyal you made our stay outstanding, and we fell you went the extra mile to make our stay very memorable.

One receptionist wasn't very welcoming, no smiles looked impatient. We asked to book a table for pur evening meal and when we went to the dining area later that evening we were not on the list at all. Very disappointing however we did get a table and had our meal.

Great location, lovely big clean rooms that were heated well enough that a drafty window in one room did not spoil our stay, Had comfortable beds, large modern shower bathroom, friendly and helpful staff. Well stocked breakfast with choice of eggs on request worth the extra too. Perfectly nice for the price. Will def stay again.

Would have scored higher except I hope the hotel can do something about the weird journey from entrance to rooms through a conference bar and coffee area and then through unsecured swing doors outside onto covered path and then inside again through unsecured swing doors in freezing conditions. Did not feel those doors very secure.

Staff where very friendly and helpful. The room we had was above the swimming pool area and to hot at night so the staff moved is to a better room which was a bit cooler

First night had a meal in the restaurant and the menu didn't have much on it but the food was good. Second night we had food in the bar area which is the same menu as the restaurant. I was ready to order at 7pm but we were told the chef had stopped taking orders as he was to busy and we were told to order just eat and have it in our room. 8pm chef decided to start taking orders again orderd food at 8 and was brought to our table 8.06pm made me think it was microwave this was my only disappointment

There was a great choice for breakfast , everything from cereal to fruit, croissants , cooked breakfast , I was offered porridge . Staff were so lovely ,friendly and welcoming from my arrival at reception to the restaurant staff, they were so kind and couldn’t do enough for me , aftet a tough personal day. Room was clean,bed comfy, tea and coffee tray with biccies included. Great shower and toiletries. I’ll stay t the Dunkenhalgh again.

I was in a room at front above reception on a busy Satellite night so a bit noisy, but made the hotel aware. That’s the only niggle but I’ll be staying again when in the area!

Check - in was smooth, location is so serene, beautiful greenery and a lovely welcome entrance. Still has great history behind it, and nice picture on walls. Bedroom was clean, had all the amenities as said in the description. Also enjoyed the spa, spas was clean and friendly

Parking was difficult as there events happening. I appreciate the fact the building is old and probably listed, but could have done with a lift as my bags were heavy. No air-conditioning in the room but I got a fan sent to my room but it was still warm during the night.

The building was great, the room was brilliant - this was a suite (apart from the slightly dodgy ancient heating where the bathroom radiator was uncontrollable!) The food was OK but the menu choice was singularly boring and I did have to complain about the chicken burger where the bacon was undercooked and the chicken overcooked and chewy- did get 50% off the bill for this). Staff were great and friendly and helpful!

I pre-checked in with Mercure as requested by email (much like you do at airports these days) with all my details. When we arrived they completely ignored this and I HAD TO GET OUT A PEN AND DO IT ALL OVER AGAIN!!! Also denied there was any such system in place??? Food choice was poor and price was shocking and not very good. Windows in room due to age could not close properly and a freezing cold draft blows through them - luckily due to ancient heating pipes seems to counteract the effects.

The staff were wonderful on reception. The whole place is warm and welcoming. Lucy especially on reception. We were in the area with our charity to give a presentation and the meeting ran over so we missed dinner at the hotel. When we asked at the restaurant for just something the guy said sorry we;re closed. We asked Lucy on recepetion if we could perhaps have extra biscuits. She came back with a lovely chocolate dessert for us. She could not have done more. Thank you Lucy.

We both felt breakfast wasn't value for the money. for that price we would have liked a better seclection of fruits and yogurts and some nicer bread.

Staff were unfailingly pleasant and helpful. Room was extremely spacious with comfortable twin beds, clean linen and beautiful modern bathroom with lovely products. Delicious evening meal in restaurant and good buffet breakfast. Portable heater and jug of fresh milk delivered to the room on request. Prices were very reasonable for our 2 nights b&b plus evening meal.

Communal areas could be cleaner we thought (e.g.brass door plates, corridor carpets bit shabby) Bedside lamp didnt work. Hairdryer not provided. TV inconsistent as remote control was initially tricky in use...battery?