Location great - food was lovely - it does boast on reading a great selection of cask ales there was only one and it was a pale ale would not put that as a cask like the likes of wainwrights or Timothy Taylor room was nice and spacious but overlooked the car park but can’t always get the best rooms I suppose staff friendly on arrival

The room itself was spacious plenty of sockets and lighting curtains have seen better days though bathroom very 60s handles in bath which should be removed - fan could do with a clean letting out dirt when on - taps need updating and there was no bath mat had to put a towel on floor to stand on getting out of the bath - bed was uncomfortable so I was tossing and turning most of the night

Big shout out to Georgia, the head receptionist and amazing first aider. When I took a rather dramatic tumble down a large flight of concrete steps during the preparations for my daughters wedding later that day, she was immediately on hand to her me for and well enough for the wedding to continue. The rest of the staff that day were amazing. The venue itself is amazing, food was fantastic and everywhere was spotless

The lady in charge of the dining room for breakfast the following day , sadly I didn't manage to see her name badge , was extremely abrupt and rude , she was very selective as to who she spoke to and when asked for sauce she just pointed to the adjacent table, she also began to clear a table before everyone at the table had finished, unfortunately her attitude tainted what had been an amazing stay at a stunning venue, what should have been a lovely end to the wedding party's stay was negatively impacted by her .

The gardens are gorgeous. Fantastic view of them from my room. My room was clean and comfortable, just abit more attention to the shower and had everything I needed. Tv brew station etc and the shower was good. Good temp and power was perfect. Food was fantastic. My second time here for a wedding and I would stay over again.

Shower could have done with more attention to detail with the cleaning. Black scum round the edges at the bottom. Room 11. Friends room had cobwebs dangling from the ceiling room 2.

Lovely countryside location, very quiet, Good car parking. Good value breakfast. Very helpful reception staff when the room key card failed.

Stayed four nights and on two nights the key card failed and a visit to reception was required in order to have the card re-formatted. Fortunately it was not raining, but as we were in the annex some distance from reception we would have been very wet trying to get into our room if it had been.

We attended a wedding here before, but never stayed. Our room was directly opposite the door from the stairs, other than some rowdy people around 11.30pm it was very quiet. We had a four poster bed in the rom which was very creaky, every time we turned over but the room was large, had everything we needed and a fab Coffee Machine.

The bathroom was in need of a freshen up. Some wood panelling was a bit warped and the silicone around the edges had gone black. The bath taps and plugs were very old. A good update would have made the stay a little better, but it was all clean.

The hotel was in a great location overlooking the Ribble Valley. The staff were friendly and the cooked breakfast was very nice. Room was quiet, clean, and tidy. Liked the old character of the Hotel, gardens were lovely.

The carpet on the main stairs of the hotel could do with replacing, was a bit thin on edges which could cause someone to slip.

The two female receptionists were very friendly and entertaining. The check in was quick and efficient, the check out was great fun and amusing. The room was good, clean and warm as it was a chilly day. Bar meals were good and nourishing. Make sure you keep these receptionists!!!

nothing

The breakfast tasted nice and well presented. There was a variety of food to choose from.

The restaurant requires a little sprucing up. The main eyesore were the chairs at the dining tables, which in my view had seen better days and require recovering. The hotel is beautiful and this area let's it down a little. (Sorry)

The staff were amazingly friendly and helpful, and the room was clean, compact and very comfortable. The building is fabulous and obviously very old but has bags of charm! We loved it and it may be slightly tired in places but that didn't matter to us! Food was lovely and very well priced we would definitely recommend and will be back!

Nothing.

Lovely hotel, gorgeous grounds. The staff are so lovely and friendly and really went out their way to ensure we had a good stay.

We were allocated the room above the main function space. Although we were called in advance of our stay to advise us that there was a wedding on the first night, we weren’t told anything about how load the music would be in our room (there was no way we were sleeping before the dj finished); others in party in other parts of the venue did not have this problem. it wasn’t a massive deal for us as we were ready to start the celebrations for the wedding we were attending the next day, but I can 100% imagine that for many guests this would have had a huge negative impact on their stay.