Staff service very good

Room 4 not much space between toilet and bath. Every time got out of the shower to dry knocked the toilet roll of the holder so little room

Very friendly and professional staff. Comfortable and cosy room.. Amazing service and quality of food - impressive.

Room in external lodge- bathrooms need updating looking rather tired. Wish hotels wouldn't tightly tuck in duvet!! You just then have to go around and tuck bottom sheet back in!

Location

Hotel is dated, needs updated, staff appearance and attention to detail was mixed. Breakfast was small and poor. Spa was basic and small pool.

All the staff without exception made me feel very welcome and looked after. I particularly appreciated being given a window table on my second morning for breakfast.

I was underwhelmed by the vegetarian and fish cooked breakfast.My dinner was also a disappointment in the Bistro. If I had been able to check the menu before booking ( not just photos) I'd have gone elsewhere. Not a great choice for vegetarians considering where I was staying. I'd have liked a fresh fruit salad to with your excellent granola and yoghurt instead of tinned.

Spa facilities were good. Great having a limited number of people within time slots. The hotel was comfortable, relaxing and the restaurant dining was excellent. The bedroom was spacious with a comfortable bed and armchairs. Fluffy towels and water in room. Quiet room with a view. Staff offered to help with luggage.

Things which could improve a good to excellent rating. The hotel could offer a shuttle taxi. We arrived by train. No taxi's in Appleby. The walk was 15 minutes , country lane,no pathway; not safe to walk at dusk. Only stairs to room; difficult with mobility issues. Consider a stairlift? The meals were excellent but for scrambled egg ; couldn't eat as texture was like mousse with more cream than eggs.I will ensure I ask the ingredients beforehand as I did mention to staff; they suggested I should have checked I hope these can be suggestions for improvements, constructive improvements not dislikes.

Lovely old Manor House beautifully decorated lovely staff and food.

Bar only sold bottled beverages

Location stunning. Staff extremely helpful and friendly. The food amazing. Breakfast exceptional the scrambled eggs amazing. The steak and food in the bistro was delicious 😋

The bathroom could do with better toiletries for a spa hotel hair conditioner is always needed when washing hair and when bathing you need to be able to reach them. The squeeze bottle on walls are not reached when laying in a bath! And hygienicly these squeeze bottles don't work well in a gent toilet!

Views, food, comfortable room and lounge

The proximity to the A66. With the window to our room closed there was no noticeable road noise. However, when we opened the window in the middle of the night for some fresh air, it was quite noticeable and we had to shut it again to get back to sleep. Perhaps not a problem for most of the year, but I can envisage this being and an issue during the summer months.

Lovely old hotel which has been tastefully decorated, complementing the original features. Lovely spa (but note 'thermal journey' - no pool). Stayed in the Garden Suite which was great for three of us with two bedrooms, kitchenette, sitting room and conservatory.

Overall a great experience, but a few instances of a lack of attention to detail.

Great spot to visit,last minute decision to stay over,hotel was quite classy,great girls on reception.our room was upstairs out of the way which really suits me.The dinner menu was excellent,good wine selection too.The staff were very smart,well experienced,quiet and very efficient.Breakfast was superb,,great attention from all the staff too,no hassle,no overcrowding,perfect for us.Will definitely be back.Thank you.

Nothing.