warm, clean, good powerful and warm shower and not far from town centre

shower was good but shower head and soap holder was dirty and outdated and loose and not very secure, tiles badly replaced and cold water came out roasting, had to run it for a bit to eventually get cold, no WIFI although advertised, bed was big and comfortable but was 2 singles pushed together and the split sometimes became awkward, and toilet seat was right next to the towel holder which became an awkward seating position .

My partner and myself stayed at western house hotel to attend the races at New Year and we both agree it was out favourite hotel stay yet. The location of the hotel was perfect for our plans but the service of the hotel was what really made our stay. We were able to check in a few hours earlier than expected which was brilliant as we could relax before we went over to the races and our room was spotless. When we ordered some room service we could not believe how quickly the staff got to our request. We also had an evening meal in the hotel and the serving staff were absolutely outstanding and the meal was delicious. We would definitely stay here again. Thank you to all the staff at the hotel for making our stay so enjoyable and memorable.

lovely big room - lovely big windows and lovely shower en suite - clean and comfortable bed

I was cold on arrival and electric radiator would not switch on and cold when sleeping and the quilt would not move up to cover me as it was tucked in to hold the world!! We had a big heavy case to lug up to the second floor with no lift in our sixties celebrating our 35th wedding anniversary so we were sucking air from wales by the time we reached the top!! Breakfast was a massive disappointment - buffet style and not nice - wouldn’t recommend breakfast!

This hotel is a diamond in the rough, what a find! Surrounded by beautiful grounds as well as Ayr racecourse. It absolutely oozes luxury and quality. My cousin and I booked this for one of our many getaways for shopping. This was a Christmas trip. (The shopping centre in Ayr is abysmal! Mostly boarded up shops... some of the charity shops were even closed down. We had more success with our Xmas shopping in the massive Tesco nearby!) But just along the road heading towards Prestwick, there is a good retail park (Heathfield) and only a couple of miles away (if that) is Prestwick, which has a few quaint local independent shops. It's a wee delight. So, if you're looking to get away for a well-earned rest, this hotel is fabulous. The food is fantastic and very, very reasonably priced. It's so beautiful and great quality. The hotel also holds weddings. We walked round the grounds and we both agreed, it would be like having a fairy tale wedding in there. The staff were lovely and nothing was too much trouble. They would all take time out for a wee chat, no need to feel you were in the way. .

These are so pretty that they don't define the stay at all... ●Morning coffee at breakfast was our main problem. On day 1, my coffee was in a pot, and my cousin's tea was the same. Both were cold. We weren't too bothered by it and drank it all the same. I'm sure if we'd complained, they would have gone and gotten us fresh pots. On day 2, we had a breakfast buffet. The coffee was roasting hot, but it cooled so fast. If we'd complained on day 1, we'd have found that out! ● Oh and the phone charging points could've been closer to the bed. Although I understand that it's not good for you to sleep so close to electric equipment. So it's common sense that it is away from you, but the choice would've been good.

This is a lovely hotel with beautiful gardens and extremely helpful staff. We stayed the night here to break the journey on the way to the ferry the next morning. The bed was extremely comfortable. We were provided with a kettle and tea and coffee and a bottle of water. Fresh milk and ice were avaialble on request and were provided extremly quickly when we requested them. We had a delicious breakfast buffet, the staff at breakfast were extremely helpful. One waitress filled my chilli's bottle with ice cold water and asked me to check that I was happy with the temperature. We hope to return in future.

We had a downstairs room in the annexe which was fine. We would have liked a net curtain or venetian blinds to protect us from the view of people walking past. There was only a powerpoint on one side of the bed. The pillowcases could be better, they didn't properly cover the end of the pillow.

Surprisingly afforadable stay in a slightly odd location (directly next to a horse racing course, which also seems to provide the main influx of customers at the hotel but baffled us a bit as random travellers just passing through). Very high value stay for one's money. They were also able to, quite unexpectedly, provide a vegan breakfast option, which was very decent and filling. The room itself was large, clean and quiet and featured two absolutely massive, comfy beds.

The shower took forever to get warm, which made the massive "caution, very hot water" next to it seem very ironic for a cold couple of minutes; however, it did get comfortably toasty eventually, so this is less a complaint and more an encouragement to persevere, should the same thing happen to you during your stay here.

We come down with our friends every year to go to the horse racing and it is an excellent location and staff are very friendly.

There was no reading light at my side of bed and also a light not working beside desk and safe resulting in difficult for my wife to put on make up etc. and also check what was in safe. The phone did not work to contact reception and were told that it was not their problem it was a BT fault?. Our friends windows in each of their rooms, one did not open at all and the other room blind would not close and they had two spare beds stored in their room resulting in a very reduced space to move around in

Situated in lovely grounds, this hotel is perfect in every way and exceeds expectations in the way it has given thought to providing above and beyond everything that makes the stay so enjoyable. Spacious rooms are totally clean with very comfortable beds and useful items such as ironing facilities, hairdryers, fresh towels every day. The staff are so very kind and helpful; we found the local people in Ayr to be the same. The breakfasts are first class and evening meals also. This hotel goes to the top of our list and we are looking forward to returning.

Our room was in the main part of the hotel, the room, was excellent, very clean, the 2 windows gave plenty of natural light, very comfy beds hot showers what else to ask for, Breakfast, was excellent. A buffet style with an abundance of choice, well cooked with plenty to offer, waitresses were ecceptional, all very polite and helpful Dinner, a very good menu with varied choices, good portions, good dessert menu, only issue on first night was wife's dinner was not very hot.

Having 2 large extract fans directly below outside of our bedroom window, fans was not ideal, ithe fans did not turn off until.after 11.30pm and were back on before 7.00am, we were not informed by Booking.com of this when booking the room,disappointed with Booking .com

Have stayed many times and always enjoy it. Have stayed in all Ayr hotels and Western House is our favourite. Comfortable, welcoming and great location.

Unfortunately this time we were given a ground floor room with absolutely no view at all. We have stayed in the same block but in a higher floor and at least looked out to the back of the stables but this room(202) had a high fence right outside the window. It was rather dull. I always like to shower and relax with the use of the bath robe, however there were none in this room. A little disappointing but still enjoyed our stay and the quality of the food was amazing. Also must comment on the great staff. So friendly, helpful but unobtrusive.