We had a great, comfortable and memorable stay at this hotel during our short, one night visit to Cotswolds. The staff are very friendly and eager to help. Check in was smooth under 2 mins. Room sizes are big with all usual amenities including kettle and tea, coffee. We had dinner served in the room. The portion sizes are really generous and food was cooked to perfection. The breakfast it's buffet with many options including hot freshly cooked full English, and multiple continental options like fruits, cereals, pastries etc.

There was no phone in the room, and even the manu card didn't have a phone number to order, so we had to find the hotels phone number from Google and order room service via that number

Great location, near Cheltenham , only 10 minutes from Gloucester which had loads of shops room was very spacious, clean , breakfast had pleats of choice , parking was easy, good tea and coffee facilities in the room , we booked for two adults and a sixteen year old son what I liked that there were three of everything in the room three towels three cups normally when you book you have to go chasing for extra mugs pillows towels etc but everything you could need was there. Although we didn’t use the restaurant in the evening the prices looked reasonable. Very quiet location, and easy to find.

Staff seemed very few and far between however we were served breakfast straight away when we went down. The only down side was the bathroom was quite dated

We were given ground floor rooms and near my sisters room as asked. The staff were very attentive and nothing was too much problem, and very friendly. We had Lunch and dinner with family at the hotel, the food was excellent. Our rooms were a good size with seating so you could enjoy a cup of coffee and not have to sit on the bed. Rooms were spotlessly clean and with every thing you needed. They also have a good cocktail menu which we used.

The car park had a few pot holes but they are doing work, so I am sure this will be addressed and the car park was large enough so you could miss them.

Property was really nice, rooms were clean and spacious. The hotels biggest asset was Tom on reception. If anyone was born to work in hospitality or customer service, Tom was the epitome of professionalism. He should be the general manager. Absolutely polite, nothing was too difficult and always eager to please. Please pass on my gratitude and praise. Well deserved.

Breakfast was quite poor (that’s being polite). Continental normally involves selection of cheeses, meats, breads etc. Continental here involves cereal, fruit and pastries. Not as suspected. Cooked option involved opaque sausages, beans and bacon, which despite being in a Bain Marie, were lukewarm at best, cold at worst. Sausages were ‘white.’ Looked like they’d been boiled! Coffee machine was great.

The Reception area was very clean. Bar and restaurant were excellent, great staff and very friendly. The food was outstanding and very tasty.

Upon arrival the outside of the building was very poor and off putting, in need of decorating The car park is filthy dirty at the back, desperately needs tidying up and cleaning. The morning cleaning room staff were very rude, knocking on our door at 9.30 and then 15 minutes later, requesting we check out early as they wanted to clean the rooms on the floor we were on, we were not due to checkout until 11am. Our complaint has left with the Receptionist.

Convenient location for the M5. The staff were really friendly which was appreciated after a very long journey. I had mistakenly booked the wrong date but the reception staff were able to accommodate me and even upgraded me to a bigger room. The cleaning staff were also nice. The outside of the building and common areas could probably benefit from some tlc but the room inside was immaculate and the bed was very comfortable. The parking was free with registration at the desk. Bus stop into Cheltenham outside which was really convenient. I would definitely stay here again.

Minor thing but the EV charger wasn't working and was one of the reasons I selected to stay here. The management told me they were getting a new one put in soon though.

Room is huge, really comfortable bed, clean and well maintained. Shower was great, complimentary shower gel shampoo etc, good amount of tea and coffee etc in the room. Close to local amenities but still off the beaten path. Quiet. Breakfast was a little chaotic, it was really busy and could have done with more staff, the lad serving breakfasts was run off his feet but did everything to make us welcome. Lovely cooked breakfasts available, along with continental breakfast options too and included in our price. We had to sit in the bar as it was packed out in the breakfast room and we couldn't find cutlery or plates. The coffee machine had packed up and the lad serving had too much to do so we had instant which was available once we'd managed to get cups milk etc. Would've been excellent if not for the fact that the lad was on his own, so can't fault him. Great place for a stay, will definitely think about returning.

Could do with a few more staff to help out at breakfast when it's that busy but otherwise lovely.

The room was very spacious, tastefully decotrated, and really well presented. There were plug sockets situated at both sides of the bed, as well as a good sized bedside table each (which are rarely present on many of our short stay hotel experiences) We had a good-sized Smart TV to watch, so after a long day travelling, we were able to relax and watch a movie. Evening room service was available, and although we didn't take advantage of it (as we had already eaten), we most certainly would have appreciated it had we been hungry I didn't have breakfast, although my partner did. He said it was very nice and freshly cooked. The staff were very polite and friendly.

Nothing major, just the bedroom doors slammed when closing, if not held onto. Could have done with more pillows, especially for sitting up in bed, as the ones supplied were quite flat.

The room was really spacious and a nice relaxing ambience for breakfast, although it was a buffet breakfast and not according to the menu left in the room.

Whilst the room was good, the bathroom didn’t look as if it had been touched for years. In the absence of a walk-in shower, rails were necessary to help you stand in the bath. The shower temperature had a mind of its own. No dairy-free milk at breakfast.

I was upgraded from king to business king room. The room was big with a huge comfortable superking size bed. The temperature in the room was ideal (I often complain rooms too hot in hotels) and the colour scheme was subdued and very calming. There was free WiFi and Netflix on large screen TV. No noise from road or other guests. All in all a perfect stay.

Nothing, though the hotel is not modern, or glitzy, it was great value, clean and comfortable in all the important ways. I will definitely be staying again when in the area.