I stayed here for a long bank holiday weekend. For me the location was great - a short walk to the town centre and as it is by the seafront, the promenade popular for walking was just across the road. The room was a good size and everything in the room made my stay quite comfortable. What stuck out for me most was the team working at the hotel. Everyone from reception to housekeeping to the restaurant servers was welcoming, attentive, and really focused on providing guests with the best stay. I had both breakfast and dinner at the hotel for all of my stay - loads of choices on the menu and portion sizes were generous. I had not planned to have dinner every night at the hotel but enjoyed dinner there on arrival and I noticed other dishes I wanted to try so I kept going back.

There is nothing I didn’t like.

Excellent hotel with all the amenities, far better than any chain hotels as feels a lot more welcoming and homely. Really clean room, excellent friendly staff who are very accommodating, and really great breakfast included for an extra £15. Really worth it overall, enjoyed my stay.

Rooms were exceptionally hot, so on a refurb the install of air conditioning for the summer months is really essential. Also the TVs were not HDTVs which in 2024 is a bit poor.

Couldn't ask for a better location facing the sea. It was fun to watch all the ships coming in and out. You ate every meal with a view with a variety of options. The staff were nice and parking was easy. Walking the sea route was just wonderful. The ferry was very close.

I wish that I had paid for a sea view. My room was kind of small and faced apartments in the back of the hotel. However, it was always quiet.

Very tasty breakfast , well presented

Music although good a bit loud in the dining room , one of the waitresses talked very loudly when talking to her colleagues not very professional. Room 11 the noise carried up from reception / bar etc . Staff need to be more noise aware and could do with some notices to remind people to talk quiet on the stairs/landing , or soundproof the room

Well equipped comfortable room with good sea views. Friendly staff & excellent catering.. We could always park at the hotel & the location next to the promenade & 15 minutes walk from central West Cowes suited us well. The terrace facing the sea was a popular sheltered spot.

Increasing age with decreasing agility means a walk in shower cubicle would be better than a shower over the bath. As we ate at the restaurant 4 out of 5 evenings we felt that we had exhausted the menu so a 'specials' board would have been welcome.

The room was lovely, very clean comfortable. The bathroom was very clean, with great shower pressure and a quick filling bath. All the staff I came into contact with were very helpful. The breakfast I had was delicious!!! and a stunning location, had a really lovely stay.

I had no complaints at all about the hotel overall. I needed to leave early on both mornings of my stay (6am) and the person at reception was a little rude about needing to let me out without prior notice, but not a major issue, I learnt for the second morning :)

Loved the location, beautiful and direct view to the sea. Excellent breakfast with tasty options (even had lactose free milk!) and a comfy and well-equipped room, overall really happy with the experience.

The building is old and so it creaked loudly whenever someone heavy-footed was moving around in the room above mine. Nothing a good set of earplugs couldn't remedy though!

Breakfast is superb. excellent portions and beautifully cooked. Room was clean and comfortable, location wonderful with lovely views. Bar and restaurant excellent and reasonably priced. We will definitely be staying again.

Nothing really. We thoroughly recommend this hotel. If I had to say one thing the car parking is first come first served basis but in practice was not a problem even on a busy bank holiday weekend. Staff were very friendly and helpful.

Lovely friendly welcoming staff. Location is fabulous, we had a room with a sea view and the restaurant also has a sea view. Breakfast was really good. Staff were very happy to help with little extras, like fresh milk, extra pillows and were very welcoming to our dog. Nothing was too much trouble

A bit more space in the bedroom would have been good, and a fridge would have been good too.

Room size and storgae space, comfort of bed. Helpful and professional staff at reception and in the restaurant. View from the terrace is amazing, close to town centre, ferry port.

Really just a small, first world thing, the water pressure in the shower wasn`t great and it took quite some time for hot water to start to flow from the shower. As I say, not even really an inconvinience, but I can imagine a lot of water is wasted just becuase guests are waiting for hot water to appear.