I have stayed and eaten at The Elms numerous times and each experience has been excellent! The staff are welcoming and cannot do enough for you. The hotel is just stunning with amazing decor and an eye for outstanding detail, which makes the whole hotel unique. The spa is so relaxing and like a haven away from everything!! The treatments are 'the icing on the cake'. The food is wonderful, both in presentation and taste and a huge range of options.

I'd write the only tiny tiny negative is that when having room service that a few items such as condiments/butter/drinks etc. are missed and need to be re-asked for, but honestly, it's not even a negative!

We stayed here after our wedding and it exceeded our expectations! The hotel is absolutely stunning! Beautiful restaurant, lounge area and grounds. The spa is aesthetically stunning too with the greenery. The staff were fabulous and extremely friendly and accommodating. We had a selection of starters on the evening and they were delicious- we wished we had had dinner! We stayed in one of the cottages and was blown away by the room and loved the outdoor baths! They really thought of everything down to the little touches like in the ladies changing rooms in the spa! On arrival we were greeted with bubbles and chocolates which was a lovey touch for our special day. Fabulous, memorable stay! We will definitely be returning. Thank you making the end to our special day perfect!

Just a suggestion, it might be nice to have some sun lounger type beds around the pool so guests can lie down and relax.

Lunch was good we enjoyed the ambience in the dining area. Breakfast was very good, although the waitress forgot to put our order in therefore we had to wait nearly a hour! It was worth the wait though. Spa was great & the treatments we received excellent. Would highly recommend. Bathroom great size.

Although the room was very good it was a bit tired & could do with a freshen up ie the paintwork especially in the bathroom. The silicone needs attention as well as the grout in the tiles nothing worse than old stained bathroom. For the price of the room not great value no breakfast included.

Lovely building, friendly staff and the spa facilities were great.

The only thing that let it down was the cleanliness. Cobwebs around the room, carpets a little grubby which wasn’t a big deal, it was mainly the bathroom. The shower head was THICK with limescale so it must’ve been a while since it was cleaned. I’ve never known anything like it, to point where I showered in the spa area. It was really disappointing as I did not expect somewhere like the Elms to be unclean. I did highlight this to reception and showed them the pictures, which they were disgusted at. I was advised someone would be in touch with me but haven’t heard anything and that was 3 weeks ago, little disappointing.

Loved the house granola and the serve yourself style for breakfast. Much better this way. Hot breakfast beautifully cooked. Thank you. Room was quiet - we asked for that, thank you. Spa facilities stunning and so welcome. Very clean, well staffed and supplied. Had a walk around the grounds and saw rainbows in the sky. Magic.

The strong smell of fish around reception on our arrival and most of our stay. I understand you do a good job with fish at breakfast but I just wish the smell could be removed. It may put some people off. We didn’t eat dinner here because we have done it before and felt disappointed with it.

Very unique beautiful hotel. Comfortable and great facilities. Stunning rooms and friendly staff.

I enquired regarding early check in and was told 'yes no problem in ten minutes' but then told this a few times until actual check in time! I wouldn't have minded waiting but to be told 'ten minutes l' twenty minutes' 'in five minutes' was misleading. Also we ordered both tea and breakfast in our room and each time an array of food/drinks/condiments were missing.

Stunning location. Beautifully decorated. Spa facilities were excellent. Staff were very friendly and helpful. Sunday evening we telephoned as we were returning later than planned about 9pm asked any chance of something to eat. Extremely accommodating, had food from the lunch menu in the lounge bar, it was excellent. Thank you very much.

There is no lift. Carrying our own bags, dresses and suits up four flights of stairs. Not good for a couple in their sixties. That was for a splendid room. No porter and no thought into room allocation depending on age. Friday evening meal, we were seated in the restaurant bar area, a thorough fair. The starter and main meal were average, disappointing really considering the price. The pastry chef however is a diamond. Best part of the meal.

I have been coming to the elms for years and have always rated the rooms and Spa very highly. Happy with my stay as always but have noticed a couple of differences. The spa used to be available on check in day and check out day from any time which it isn't anymore, I understand this may be needed however I know it attracts quite a few of my friends and family to go there when they may not as much without this availability. Previously if you were going for a birthday there were bits in the room or at dinner as complimentary treats, I'm not sure this happens anymore as my friend tried to make a point of it being a birthday treat but nothing was acknowledged. These are not criticisms as I'm completely happy with my stay but just little things that people regularly using the elms will notice. Service and accommodation was perfect

We spent a couple of days there for a birthday celebration and It has been such a lovely experience. Staff has been so welcoming and everything has been superb. In our room we found fresh apples and some coffee and biscuits and we loved it. The spa is so beautiful, the pool is a dream and the restaurant bar warm and cosy. We took a couple of cocktails after dinner and we enjoyed the outside area. We couldn't ask more. All the staff members made the whole experience even better with their genuine and passionate way. We cannot wait to come back

Spa was very very good and general housekeeping very good. Staff were really friendly yet always polite and courteous. Grounds were pleasant to wander peacefully in the evening. Hope your favourite colour is grey and you like to choose your ornaments from TKMax - just an over enthusiastic interior designer?

The breakfast was good even if felt rationed with toast and tea availability. Dinner was a great disappointment with poor choice, poor quality and high prices, however we were refunded and now feel happy to recommend for the reasons stated above.