A super friendly, calm yet seemingly enormously popular and accommodating place in which to relax, play board games and celebrate with family, including the two dogs in our party. The staff were happy, friendly and efficient and very keen to help at all times. They all made us very welcome. The hotel is clean and well maintained throughout and of a high quality. We loved the way we were given the same table for both breakfast and evening meals. The music in the background was at just the right volume (refreshingly) and the playlist was superb!

The only thing I could think of improving was to have a shoe/boot tray for muddy boots in our room after a day walking...we used plastic bags as the carpet was so wonderful. Maybe a coat hook on the back of the door too.

Lovely room with very comfortable bed and great view. Plenty of choice for dinner. Enjoyed the Full English Breakfast. Scrambled egg was some of the best I have tasted in a long time. Superb location in the Malverns, very near the British Camp/Herefordshire Beacon. Staff so, so friendly and eager to help. Very pet friendly. It was a lovely atmosphere.

Just a minor thing, but we weren't told about the radiator in the room - normally, turning a radiator down to the frost setting, would effectively turn it off, but the radiator was really quite warm on this setting. Turning it to 0 still had heat! Apparently, the electric switch should have been turned off, as this seems to act as some sort of back-up to the normal central heating.

Everything! The room was absolutely delightful, clean, full.of character and smelt amazing. Comfortable too. The location is literally right at the bottom of Malvern Hills so you are in fir a treat there, walking just across the road and you can start your hike. The food was cooked to perfection, great selection of beers and ciders! Stowford press and Henry Weston, I was spoilt for choice. Beautiful real fire going, great atmosphere. Breakfast was delicious, huge portions and tasty, really tasty. A proper breakfast. Absolutely delighted with our stay and cannot wait to come back, 10/10 recommend.

The hike 🤣🤣 my legs are killing (it was a great hike, loved it really)

Staff very friendly, especially the ‘breakfast’ staff - great fun and sense of humour! Breakfast very good, with a large choice of both cold and hot food - all served in a relaxed and well appointed space. Evening meal on arrival very good too. Bed super comfy (and I’m very particular!) - room 102. Bathroom huge. Also found two extra heaters in the large wardrobe if a bit chilly. Hotel in an excellent place for local (and wider a field) exploring/walking/hiking. Worked well for us visiting friends 20 mins away. Plans to return already in the making.

I can’t think of anything😊

Really lovely, comfy stay. This was our second time staying here and it seems to have had a re furbishment regarding the rooms. Room 108 was a lovely large room with a good view and its crowning glory was to have a separate bath and shower. Everything was exceptionally clean and everything looked new.We ate in the bar for our evening meal which had a lovely warm atmosphere and the food was exceptional. Breakfast was excellent with a good choice. Staff were very attentive and professional.

The mattress on my side was a little uneven - maybe it had been used more or been sat on quite a lot !

The staff were really friendly and made all the guests I heard them talking to feel at home, they could remember what activities or help or conversation had been made the previous day even if only in passing, so you didn't have to repeat yourself. Although sl rusty around around the knob that controlled the plug, the bath was lovely and deep and the bath gel smelled gorgeous.

The condensation meant I couldn't see out of the windows on the morning but opening the windows slightly and running the extraction fan in the bathroom all the time I was at breakfast meant they were 3/4 clear by the time I returned.

Lovely hotel, fabulous room (junior suite), very helpful & friendly staff. Nice touch, leaving treats for our dog in the room. Good offering for breakfast & and a great lunch & evening menu. Thoroughly enjoyed our stay. Short, easy drive into town & excellent walking from the hotel.

Nothing. Just to note, it is worth booking a table in advance for food (which is served in the bar only if you have a dog) as it can get very busy with walkers/day visitors for lunchtimes or early evening, even in January on weekends.

The staff were OUTSTANDING so friendly and helpful nothing was too much trouble for them .The food was also amazing. The location was fantastic with the British camp just opposite. Walking to the top every morning before breakfast really the best way to start your day . We have arranged to go back at the same time next year . JO the general manager, was such a positive person a real pleasure to be around as were all his staff.

There was nothing to dislike. Everything was 100%

Breakfast was very nice, orders taken for hot food at your table for hot food, selection of cereal, juices. Staff were very pleasant and a warm greeting was received. Hot food was great, during my visit I had Eggs benedict with ham, Smoked haddock, didnt try the full breakfast but did look very nice. all freshly cooked

Nothing, from a warm welcome on arrival to great food in the restaurant, great service from all the team at the hotel. Would definitely stay again when next working in the area.

Booking in was easy and staff were very helpful. The room was spotless and quite big to be fair. Hot drinks with biscuits and even a book to read on the local area which was a really nice touch. Breakfast was exceptional and a good choice. We also had dinner there which again was amazing. In fact we liked it so much we booked another night there. We had a different room this time but it was again clean, spacious and had a great shower. As for location it was perfect. Many walks can be done form the hotel including the British Fort and the Malvern hills.

I can't think of anything that would of made our stay any better to be honest.