Location and staff friendliness

Saniflow toilet which kicked in during our last night and woke us up twice . Had we been staying a further night we would have requested another room.

We were in room 211 which was spacious, had 3 comfortable chairs and a small table plus a wardrobe and dressing table with drawers. No problems for a comfortable stay in a stylish hotel. Tv, hairdryer, good heater, kettle etc. Even an iron and ironing board. What we did like was the superb surroundings including the garden and nearby Ilkley tarn just 10 minutes walk away plus you can reach the cow and calf rock nearby. No need for a car, folks! Train, bus station, shops about 10 minutes walk away....and we are in our 70's. Lovely historical building with modern appliances. Restaurant looked cosy, but we did our own thing! We paid under £50 for a lovely room with a view and it was quiet. You can't beat that. A couple of areas inside and out to sit in. All in all a good stay. Thanks.

After our booking via booking.com, we received an e mail to check in on line. This we tried to do online, but it would not accept our information which we keyed in exactly as the confirmation. We therefore phoned the hotel to be told that the online check in does not work. They said just check in as usual when you arrive. Therefore, could the hotel management please do something to stop this message about on line checking in appearing as it caused us a bit of concern and time trying to complete the information.

My room was large & bright

Looking out of the window was a ledge that was covered in rubbish, old wooden crates & plastic that looked like it had been there a long time. This should be removed & some plants in pots out there instead to replace the eyesore that is there now. There was no one at reception at approx 17.30 last Fri. There was a small note to say to press a button but nothing obvious anywhere near the note I was later told the button was on what looked like a phone charger on the desk, however the button was not marked. I was told not to press it as it made a loud noise. What kind of reception is this? It should be manned continuously. Dinner menu was not very appealing & the bistro had no atmosphere, so 5 of us who were guests at the hotel ate elsewhere

Good parking. Easy walk into the centre of Ilkley. Disabled parking outside main door. Only there to sleep so food not tested. Restaurant finishes by 8pm I think. Good late checkout on weekends, 11am, so no rushing. Superior twin room booked. Lovely and roomy. Very light, fresh decor. New bathroom with excellent shower over bath. Temperature in room good with thermostat control, and not stuffy. Bed really comfy. Dressing gowns and slippers provided. Iron and board, hair dryer, toiletries. Safe available too. Was offered breakfast at £12 if booked the night before, normally £15. Kettle, tea, coffee etc provided. All in all a very good place. Will come again.

Hard to get through on the phone. I tried several times before I booked as I wanted some information. Tried at various times over a couple of days. Also I got email asking to check in, which I did. When my plans changed and I was running later than expected, I tried to email to let them know I was still coming but would be later, and the mail would not deliver.

Known about Craiglands for many years and that it was a rambling Victorian building of the type that often fall into decay and need a great deal of maintenance. Obviously, a lot of time and effort has been put into the place. The Public Rooms were well decorated and clean. The bedrooms (2) were a good size, clean, comfortable and well appointed. The beds were comfortable and the bathrooms were modern and clean. The breakfast choice was good and plentiful for those that like a good start to the day. It was a brief stay of just 1 night but would be good for anyone wanting a longer stay as it is also handy for many of the dales attractions. Also had a lift which was very useful as one of our party has mobility issues.

The room was clean and tidy. The whole of the Hotel was excellent. A very peaceful hotel, no noise what so ever. Very polite and attentive staff. This is our second visit whilst travelling from Burnley to York and this makes stopping here very restful as we are somewhat elderly and it can be quite late at night when we travel We will be back

The room was very warm and it would have been nice to turn the heat down slightly Not a real problem- but we are used to it being a little cooler.

Immaculately clean, recently refurbished hotel in an historic property. The staff couldn't have been nicer. I stayed at the last minute to be near family after a bereavement and they were so professional, courteous and respectful. Gave me space. The room was calm, quiet and clean. It had everything you need without being cluttered. A superb breakfast buffet. Cannot fault it.

Being a historic property, the plumbing has it's idosyncrasies, such as a noisy saniflo in my en suite, but that's to be expected.

Lovely old building retaining many of its origins features. The staff are superb, very friendly, welcoming, polite and helpful. Nice big room with everything you need, very clean and very comfy beds.

In the week leading up to our one night stay I really didn't appreciate over a dozen messages and emails asking if we wanted to upgrade or pay more for an early check in before our stay. This got quite annoying, once is enough. Every time my phone notified me of a "message from the hotel" it was the same thing.

Booked a double room for a works event the following day. The hotel is extremely pleasant. The staff were professional, courteous, welcoming, friendly and very attentive to all our needs. Special thanks to Mr Majid who checked us in, his customer care and management skills were really appreciated. Thank you.

Its such a shame the Hotel appears to have closed its Gym, Sauna, Spa and relaxation pool. The hotel really deserves to have these facilities active.

Everything. Room was comfortable and had all necessary facilities, good breakfast and dinner, helpful staff. Laena was almost always there and could help with everything we needed. During her hours off, the other three staff we met were also cheerful, attentive and helpful.

There could be clearer signage on the entrance gate - drove past this the first time, it is marked 'Craiglands Park'? Also, some signposts to lower ('non-disabled') car park versus disabled car park and reception would have saved a small confusion. A ramp for wheelie suitcases alongside steps from lower car park would have been helpful. WiFi signal was weak and patchy; not reliable in room, OK in reception and bar. But on the whole, it is really difficult to think of anything major to criticise.