Location and tranquil surroundings

The shower thermostat was not hot enough. Especially when cold. Also, the bathroom extractor was permanently on. Waste of electricity. My wifi login details didn't work, so I had to use a voucher. Lastly, I booked on booking.com and had to pay for parking. Perhaps a discount for those not aware of free parking incentives as your business is ranked higher on that site, and no way would I have known where to book directly. Lesson learnt and will book directly next time. Otherwise, an uneventful stay and and will be back soon.

The location to Lancaster University where we were visiting my daughter. All the staff that helped us throughout our stay were absolutely wonderful- warm, professional and friendly. Nothing was too much trouble. The food was excellent, very tasty and fresh. Sunday roast was one of the best we have had in a restaurant. Spa exceeded our expectations.room was warm, spotlessly clean and very comfortable. The hotel has a homely vibe from the welcome of a blasing fire on arrival to cheerful and freindly staff.

Only a small point but we had to wait a while for food to arrive after arrival. The hotel was busy, it was worth the wait but it was noted that this was an area that could have been more efficient. The bar and waiting staff were all very, very helpful and attentive in their service.

Staff excellent and the service efficient and friendly; breakfast is very good, especially the fresh fruit; and the new dining room menu is excellent. The windows open wide so that fresh air can come in, something which is missing from most hotels.

We very much dislike the 'dogs welcome' approach. Dogs should not be allowed in hotel rooms; it is appallingly unhygienic and I hope that when I ask for a room not previously occupied by a dog, that this happens, though I doubt it given the state of some of the carpets!

Comfy room. Good gym and pool area.

Paying for parking at £12 per night seems very expensive when parking isnt limited as car park is large and never full. Bar meals menu very limited compared to when i have stayed here before. When in the bar i ordered drinks from the bar and was given a service charge so effectively paid just for the barman to pour me a pint. I object to paying this as not getting a service here that i would expect to pay extra for. If table service for drinks had been in place then a service fee could be expected however should not be charged a service fee just for walking up the bar yourself and getting a drink.

I know this one quite well, since formerly employed at the University next door. Decent price in the off-peak period of the year. I believe it is popular for its health and spa facilities and bar/restaurant, but I have never used them and just need a place to sleep and work. The rooms are generally fine, entering the modern age with adequate power points. A bath rather than just a shower is a nice touch.

Travelled around the UK a great deal this year, staying in about 20 places. This one is an upper end hotel but a fridge would be welcome. You can get decent meals on campus just a short walk away, much more cheaply than at the hotel - there is Indian food at the Sultan, noodles, and a Serbian kebab place there that are nearly always open. And much cheaper breakfasts on offer too on campus. The Pizzetta Republic hardly ever closes.

Very nice location for our visit to Lancaster University open day and very nice hotel overall. The hotel staff was amazing - we misbooked our hotel for one night instead of two and were totally oblivious to that until we came back from university open day in the evening, we had a great help on reception to locate our "evicted" luggage as well as booking teh very last room available matching Booking.com prices as well (which did not have availability on the last night). The reception even rearranged existing booking to match number of guests since there were 3 of us and available room had 2x occupancy but some rooms that night were booked for one in 3x room - best service and the definition of being helpful we have seen for a while in a hotels. Thanks!

Nothing much, rooms tend to have thin walls so you can hear neighbouring rooms occupants if they are loud but that is not a big deal.

This was a really lovely hotel, pool was really good especially for little ones. The room was lovely and was cleaned and re stocked the second day. All the staff we spoke to were really lovely and so helpful. I think she was called Chloe that worked on reception that came out in the rain to help us with all our stuff and also helped us to our room. We asked for a late check out a few hours before we were due to check out and they offered us an extra hour for free. Also used the hair dressers for a hair up for a wedding which was really lovely

Nothing we didn’t like

great location

having to pay for parking just because we booked through booking.com. free if you book direct ? booked a taxi into town with reception for later in the day came and waited for taxi to ask at reception and they hadn’t ordered it.

A really lovely hotel, with great rooms, very clean and very attentive staff.

Not sure about having dogs in adjacent rooms to guests without dogs. We unfortunately had a dog barking in the evening and then we were woken up at 2.30am by presumably the same dog howling and barking. Maybe a part of the hotel just for guests with dogs, away from other guests would be a good idea.

This is a very luxurious hotel, the Christmas decorations were beautiful and there was a pianist playing in reception and a log fire adding to the atmosphere. The leisure club was very relaxing and not too busy, it was also kept extremely clean. The room was spacious and quiet, we were not disturbed by other guests. My friend and I book one weekend away together for Christmas and this was perfect for us. We would definitely book again for next year. The staff were all very well presented, helpful and polite.

Not the fault of the hotel but I was not expecting a parking charge of £12 per day. I was informed on checking in that this would have been free if I had booked directly with them, however I did get a good deal on booking.com Next year my friend and I may travel by train and get the bus to avoid this parking fee or book directly if it is a better deal.