I went on the trip with as few expectations as possible, regarding the size of our Master Cabin room, happy that I read how clean and new everything is. The reality exceeded our expectations, the room was very comfortable, excellently optimized, with absolutely everything you needed for a comfortable and luxurious stay. Immaculate bedding, extremely comfortable pillows and mattress, new and fluffy towels. Small attentions that make the return from long visits around London very pleasant: comfortable slippers, water, coffee and tea. The mini bar is a dry-bar type, a few snacks, perfect before dinner. Elegant and good quality breakfast, generally typical basic continental, in a relaxing atmosphere. Great location, close to metro and bus stations.

We were taken by surprise upon arrival, when we were informed about a reserve of 250 Pounds (for 2 nights) which we did not read about in the reservation conditions or announced by the property, deposit which was released on the departure date. We asked ourselves what would have happened if we did not have this deposit? But we did not let this aspect influence our stay or the wonderful conditions at the hotel.

Great location and easy walk to Paddington Station, and other sites. Plenty of little convenience shops selling fresh fruit,juices,light meals etc. Shower was the best we’ve had! Strong pressure and easy walk-in shower and immediate hot water. All new fixtures. Very friendly reception and staff. We asked for a quiet room and it was delivered. Room 113 All the hotel was newly refurbished with top end fittings. Very clean and fresh.

We felt the room was slightly smaller than we’ve been used to in London and elsewhere,especially the bathroom. Breakfast was a bit disappointing. Very sparse with offerings. Baguette was offered in place of sliced bread for toast,and when asked we were told “ only baguettes “. 😔 Not a deal breaker though. I’m not sure it was worth the extra to be included in our booking.

cosy , location and very helpful staff at the reception.

size of the room , very small

Excelente room - has great tea - coffee and water available for no charge which is a plus. The room is small but very well appointed . The best location - at Paddington and on 3 different underground lines as well and good bus routes. The Norfolk square in front of the hotel is a plus.

I think it misses more promotion for the bar - but really nothing else

The breakfast was okay but it was a more European style than a traditional English breakfast. So I was a bit disappointed there. The breakfast could do with some work, especially around milk being available.

We had a cabin room and we would have liked a step for the bed as it was quite high and awkward for changing. The minibar selection was not very good and we would have appreciated a rounder selection.

Very clean. Bed very comfortable. Nice bathroom extras. Great shower. Very well stocked mini bar. Complimentary bottled water every day.

Could do with a few places to hang clothes in the bedroom.

Good value, close to Paddington Station.

Room a little small.

Charming and surprisingly quiet considering central location

Lovely decor

High bed with no step

Great location and really helpful staff

Super super small room