Clean and comfortable, decent sized room Very friendly and generally helpful staff Breakfast quite good and plentiful Convenient parking … but see next comment

The parking charges. I was informed parking was £20 per night. When I arrived we gave car registration. Next morning we wanted to go for a walk after checking out. I asked if was ok to leave the car until our return. No lust of charges that I could see, and no warning from staff that I asked that it would cost £50 if we went over 24 hours (in fact just by 30 minutes). A horrible surprise and one that was avoidable had they had a notice at reception.

Everything I have marked were absolutely fine.

1.There should be some different menus on different days of the breakfast. It was exactly same on all the days of stay. 2. When booking is done, please keep some columns with the booking company (a) on purpose of the visit ,(b) venue of meeting/s, (c) or free moving? This will help to locate distance from the hotel to the venue. Once it is known, one can choose the same property closer to the venue. Otherwise there is huge expenditure on the commutation itself. 3. The check out time should be officially more than what is there in the present hotel. One hour grace is not enough.

Easy to find, good location, clean & comfortable room, friendly staff on reception (especially Jacob) he is a great asset to the hotel. Shower exceptional, lots of towels, tea, coffee & milk topped up on the second day & room cleaned. Bed very comfy with lush pillows. Breakfast gorgeous, frequently topped up, lots to choose from & hot.

Parking £50 for 2 night stay, no discount for staying at that hotel. Room was a little cold at night especially the sofa pull out bed with it being next to window not a big problem though so never contacted reception. Breakfast area quite cool also , so breakfast went cold quickly. Cleaner very prompt bang on 11 am knocking on the door for us to vacate, whilst we were gathering our children & belongings. Most places are a little more lenient. Not a lot of storage in the room for clothing etc, when there's 4 people in there it's cramped.

Room was a very good size, double bed, sofa, desk, tv unit ans still so much space in there. Jacob on reception was very kind and welcoming, even printed us a map of what public transport to take as unfamiliar with the area. Only a 20 min train to London Waterloo, location was perfect too. Will be staying here again on next trip

Was slightly disappointing that Booking.com has the incorrect pricing for the carpark. The hotel receptionist informed us of the dialy rate, as he was so kind about it we did not kick up a fuss. But this really needs to be updated as some people may not be so understanding.

This was a quick one night visit. The hotel was easily accessible via public transport. Check-in and check-out was quick and easy. I give this review high marks because it satisfied our requirements with access to Gatwick from Clapham station early the next morning. Staying here represented great value. Breakfast was included but we couldn't indulge as it started as we were heading out of the door. There is a McDonald's across the road that is 24 hours. The twin room was a good size, clean, Nas had temp control. Bathroom was in excellent condition too.

interactions with the staff excellent. The staff, are a very caring team.

having to interact with a parking machine as you are trying to leave for work I would have been quite happy to pay up front for all parking. I did not need 20 questions on exit, only to find the machine did not understands the answers and then asking me what time I arrived and then telling me that my registration in invalid. A good thing you have such good staff to hand.

The welcome was friendly and efficient and helpful - as we booked a disabled room in error. We were moved to an alternative room which was nicer. We liked the location as it was easy to get around to our various meetings. The breakfast was pretty copious and the staff were very helpful. The rooms were practical and comfortable. You need more hooks in the bathroom for hanging towels and clothes.

Breakfast on Monday morning was not the same standard; the food counters were not clean - coffee spills etc. Needed to be cleaned more regularly. Also no where to deposit used teabags/sugar/teabag envelopes. For the change of room - the bathroom waste bin had not been emptied and we were met with sanitary items and other female products.

This is a very good - and reasonably priced - place to stay on the semi-outskirts of London. The immediate surroundings are pretty sterile (there's a massive new office and apartment building project going up right next door - but if you walk just a few minutes to the south there are some pretty nice restaurants and a couple of decent pubs. Also, a massive breakfast included.

Well, when you stay at a Holiday Inn Express, you know what you're getting: a functional if characterless room in a functional, characterless cookie-cutter hotel. Fine for a night or a two, or if you don't spend a lot of time in the room, but I think it would be depressing if much longer.

The property was in a great location close to the places I needed to go that day, also the breakfast has a really good selection with staff members that greeted you with a lovely good morning. The room was clean, warm and we heard minimal noise from the road. Checked in after 11pm and fell straight asleep the bed was very comfortable. Good selection of coffee in the room with a clean working kettle. The bathroom was clean and had a great shower and body washes.

Nothing!

Our stay at Holiday Inn Hotel Express was amazing. The room was very comfortable for two people, the staff was polite and helpful. The breakfast was good, it had everything from eggs and beans to marmalades, cereal and fruits. The room was cleaned every single day that we were there. We definitely recommend it.

The could improve the shower, the curtain was too short and all the bathroom was wet after our shower.