It was a really good location, close to Great Portland Street and Regent’s Park Underground Stations; easy walk into Oxford Street and Soho and central London; all of the staff were very polite, cheerful and helpful at all times, room was on the 6th floor which meant it was quiet.

Corridor carpets were a little tired/had seen better days.

The location is great, we used the buses a lot and also the tube. The renovated room was nice, standard size and not too small. Room facilities were good- there were hair dryer, kettle, mini-refrigerator, iron and free water bottles were provided every day. The room was clean, clean towels were provided every day.

Overall it was great. But there were few issuse that didn't make it perfect. We arrived to the hotel late at night, after a long flight, absolutely exhausted. After the check in we went to our room but couldn't open the door. I had to go to the reception TWICE until somene came with me to check the door. We were so tired and it was a total hassle, they should have come with us at the first time I reached to them. The door was jammed and in order to open it we had to push it aganist our bodies (for all our stay). In addition, the receptionists never answered the phone (even when it wasn't busy and yes they checked our room phone) so every little issue we had to go and ask them downstairs.

The bed was fantastic and the staff equally comforting! Everything was properly cleaned and rarely did I ever feel uncomfortable in the hotel. The location is also amazing, a stop away from Oxford Circus which connects the entirety of central London. And another thing, they actually provided me with a shower mat from the get-go! Everything is properly thought out down to the detail. They clearly care not just about their guests' comfort, but also about their safety.

Just a minor thing, the showers could have used a little more water pressure. My *only* complaint.

Breakfast buffet had plenty to choose from: English breakfast with sausages, hash browns, baked beans, fried egg, bacon and black pudding, Continental breakfast with croissants, pain-au-chocolat, bread for toasting, muffins, butter, jam, honey, ham, turkey cold cuts, salami, cheddar cheese (not the best one though), muesli and cereal. Coffee, milk, tea, juices. Pretty long breakfast hours. No long wait for the elevators because there are 3 of them. The rooms have an OK size for London. The water in the shower is hot. Not that much pressure but that's because a water saver is installed in the shower head. The room comes with a fridge for beverages. Has AC which we didn't use. Big TV (55 inches I think). You will find some grocery stores and restaurants just a few minutes by foot from the hotel. Nearby underground station. If you arrive early before your room is ready or want to explore the city between check-out and your flight, the front desk will store your luggage for you. Solid free internet. May not be good for streaming but hey, you are supposed to go sightseeing. No password required. I had no trouble with it at all. You just need to re-activate it when not used for a while. Mattresses were a little harder than I am used to but I slept really well. I found them comfortable. Very nice and helpful staff. Thank you!

The electrical outlets in our room (417) were not placed ideally. There was no usable plug near the beds so that we could charge our cell phones overnight near our beds. You may want to bring an extension cord from home.

At first, the room looked basic to the point of austerity, but then I discovered that everything in it worked very well and was fit for purpose. For example, an in-room climate control that actually worked! Lots of shelf space, good-sized drawers, a makeup mirror and desk lamp, a hanging rail that was at eye level and which I didn't have to reach up to use, an exceptionally good wine cooler style mini-fridge, etc. The breakfast consisted of standard fare, exceptionally well cooked, and the breakfast chef greeted everyone warmly every morning and served out the precise quantity requested. All in all, a very pleasant stay that exceeded my expectations.

There were no bedside lamps and the only light switch controlled every light in the room. In terms of reading in bed, I use a Kindle so the lack of a bedside lamp wasn't a problem for me in this regard, but having to turn on a flotilla of bright lights for a 3:00 AM loo trip was unnerving!

The room was a good size and well laid out; all staff are exceptional from cleaning to restaurant to front office. The location for us was extremely central for what we wanted to do - close to the Great Portland Underground Station (300 m) or about 800 m to Warren St, not far from Baker St. The aircon worked well and the breakfast was very good with a wide selection of hot and cold; taxis are generally close by as are a choice of restaurant. A Tesco and a Sainsbury are also close. This is our second time here and the impression second time round is as good as the first. Yes, we would willingly stay again.

Nothing.

We were pleasantly surprised at how good the hotel was, we usually stay at Hilton but were on a budget this time. the location was great, super central yet felt residential. we slept with a window open and didn't hear any noise which is surprising given its central London. The breakfast was so good and saved us a lot of money and we were full for most of the day, lots of selections, the room was comfortable. We liked how whenever you encountered a member of staff in the hotel, they smiled and said hello. The bar staff were accommodating. We had ice every day which we got from the bar. We paid three times as much in December for another luxury hotel and I can honestly say we had just as good a stay at the holiday inn. Will definitely recommend.

the fridge wasn't very cold and the seal wouldn't stick until we had a lot in there but that was such a minor thing.

Standard Holiday Inn hotel which is no frills but has everything you could ask for. Did not opt for the breakfast so cannot comment there but the hotel restaurant for dinner was good. Great central location, easy to access public transport to get around London.

The room wasn't exceptionally clean behind certain furniture (like the desk and headboard) but was adequate. The room cleaning staff threw out a bottle containing prescription gel which was very expensive. An accident I'm sure as it was decanted into a small hand sanitiser bottle (to meet carry on luggage liquid requirements) but as the bottle was far from empty this shouldn't have happened. Otherwise an all around good stay.

Great location close to tube station 10 to 15 min walk to Oxford St/ Madame T, Park Great surrounding shops, Sainsbury, pharmacy, Starbucks, and restaurants Spacious and well equipped rooms Friendly cleaning staff - always asking if you need your room cleaned Room sticker with complimentary goodies - chips, snacks, waters, and soda Huge TV Comfortable bed Trouser press (didn't use) Breakfast selection - great Uk plug available from reception Printing facility free 24h room service Great breakfast team - friendly and professional

The one lift smells like cigarette smoke - unpleasant Cold - blanket thin, no additional blanket No baggage service Another plug point next to bed No desk mirror

The lady on reception when i checked was super helpful, she wrote me a list of restaurants near to were we were going. The gentleman in the hotel bar in the evening was very lovely to my daughter, letting her pick a chocolate coin. He made her feel very special. Breakfast was amazing, the food was very good & the service was exceptional. The guy who was cleaning the tables was just super amazing. Multitasking at its finest, it was impressive to watch. The whole restaurant was very clean & organised. Our room was very clean & quite. Nothing was too much trouble. Thanks everyone.