Everything. Nothing to complain about in terms of the property.

I really do not like every single thing having a service charge. I pay for a room and then discover service charges for the cleaners, the staff. Really when did we become an American state! A buffet breakfast - you help your self - and they add a £6.50 service charge. It’s shocking and really putting me off. I tip good service. I pay for a good room and then I have to pay a service charge to have it cleaned. I personally would prefer if you paid staff a valued amount instead of putting onto the customer all the time.

everything was great in the hotel, easy to get around, plenty of facilities. Room was a great size and very clean Lovely to have water jugs and water to get for free in the corridor

I wish you could move or black out the mirror it was huge and by the bed and not relaxing to keep seeing yourself also for single female travellers would be great to have an additional locking system that externally no key can open finally the ironing board was quite heavy to move and should be not hung up. Probably fine if you have strength or no ailments but with arthritis was quite hard to life out

There is a lot to like (even love) about Sea Containers but for a property claiming to be 5-star, there are some fundamental big misses. Good Whilst the building itself is a triumph of brutalist architecture the interiors are brilliantly funky and modern. Decor - in the room it had a modern vibe and looks really cool. Well stocked mini bar, big tv, and a good size bathroom. The shower was super. Decor - lobby area is stunning and fun! We loved the notice board with the changing humoured messages. Location - next to the River Thames and the restaurant and bar are great for people watching Food - the meal we had in the restaurant was good (with London level pricing 😄) WiFi - no issues here, fast and easy to access Lovely private patio area (it’s ok though Sea Containers, I’ll water the plant pots for you!) Could be better The bed - small and uncomfortable. Why spend all that time and effort having the room look fabulous and then put a lousy, uncomfortable, tiny bed in there! Hunt the light switch - they are all over the room and well hidden and sometimes they didn’t seem to work. It seems that whoever has designed this room doesn’t actually use hotels - there does seem to be a lot of dead space. Noisy air con - I mean, in this day and age! Stay for Supper - a great idea which we upgraded to but a bewildering process where some staff advised a booking hadn’t been made, the website confirming so then getting an email saying there was one and the restaurant advising that we had! It then resulted in us being over charged on the bill rather than discounted!!! Staff are a bit hit and miss. Some are professional and helpful and others are a tad surly. If Sea Containers wants to stay at the 5-star end of the market then it needs to up its game a tad otherwise it risks being a glorified 4-star wannabe. Despite all of this. We love what the hotel tries to be 👍

Loved the location and the view of the river. Room was really spacious. Staff really friendly and helpful.

Lifts are slow (one out of order too).

Amazingly comfortable bed, best pillows I’ve ever slept on! Very quiet room with fantastic amenities. The breakfast was incredible, fully recommend. The staff were all really helpful and friendly. We loved the bars and the overall relaxed atmosphere of the hotel. Cannot wait to return!

Would have loved to have a pool at the hotel and better use of the spa, this was a big selling point for us staying but there wasn’t much we could use/do together. We really liked the 12th Knot bar, spectacular views! The music when we were there on the Saturday night seemed a bit odd/not right for the setting. Would’ve been better if more like the Lyaness bar in terms of ambience.

This is our second time staying at The Sea Containers. We like the hotels decor, and the location is really great. The rooms are also well equipped and comfortable. We did find our welcome on our last stay was different for example we received a welcome drink so we expected the same this time around but it's not a big deal. We will return again, I expect. I want to mention the gentlemen who look after the luggage were also very efficient and friendly.

We really love staying here for the location, style and comfort of hotel. The only part of the stay I do not enjoy is check out because they ask for a 5% service charge which I do not feel should be asked of us. It caught me off gaurd on my first stay last year and I paid it but this year I had to apologise and ask for it not to be applied but feel we should not be put in that position in the first place. If we felt there was enhanced service given, we would voluntarily tip. Also on check out we were not greeted very friendly in my opinion and in comparison to the very friendly person who checked us in. The person checking us out did not even ask if we had an enjoyable stay, and this was before they asked for the service charge.

Sea Containers Hotel – A Memorable Stay with Room for Improvement** We had a fantastic bank holiday weekend at Sea Containers Hotel. The accommodation was spacious, beautifully designed, and exceptionally comfortable, with excellent bathroom facilities that added to the overall luxury. While the hotel offers a great experience, there are areas that could be improved to enhance guest satisfaction. As a family with a teenage daughter, we found ourselves in the lobby during the evenings, as she was understandably not permitted in the bar. However, service in this area was lacking, and we had to seek assistance rather than having staff proactively available. Addressing this would make the hotel more family-friendly and welcoming. Breakfast was enjoyable, though communication could be improved. The scrambled eggs were below expectations, and we only discovered on the last day that fresh options such as fried eggs and pancakes were available upon request—something that should have been clearly mentioned at the start. Overall, Sea Containers Hotel provides a wonderful stay, with excellent accommodations and ambiance. A few adjustments to service and guest communication would elevate the experience even further.

The staff were extremely polite, welcoming and helpful. We had one slight hitch when we were asked if we had settled our drinks bill one evening, we had to explain that they were complimentary drinks for our celebrations, so would have appreciated the bar staff to communicate better on that, however, overall, our experience was fantastic.

We didn't like that the mini bar in our room had to be checked before our room deposit was handed back to us upon checkout. I understand why it happened, I think the checkout staff were also slightly embarrassed and they were apologetic. It just puts a slight hiccup on the whole process.

The staff in the cocktail bar, were so professional welcoming and only too happy to help with anything, the best I have experienced. 10/10 good job.

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Good size rooms, staff were professional, friendly & helpful.

We checked in & paid for the hotel with a holding amount of £100 a day for expenses we may or may not use for amenities during the stay. On checkout felt a little bit ambushed when asked for an extra £12.50 for tipping for staff etc. We did in-fact use the facilities for breakfast & a bottomless brunch & tipped staff that served us. Although i feel we are quite generous & do tip, I think this should maybe brought up & disclosed at the beginning of the stay at check in. So that customers are not put in an awkward position as tipping is a little bit subjective. I do believe in tipping but this feels a little bit thrust up on you & a surprise at the end of very enjoyable stay & slightly annoyed me for being put in that situation.