Morning breakfast, location was great, staff was friendly and helpful, close to Underground (trains) and restaurants, Easy to get to from Heathrow airport (take Piccadilly line)

The room was a bit stuffy and could be hot, especially if the window was not open and the small fan they provided was not used. There is no AC in the hotel. I might suggest to the hotel putting in a ceiling/wall fan with remote if possible. That would really help with cooling down the room, especially at night. I know London tends to trend on the colder side but in the middle of summer when it is really hot, a better fan would really help.

The staff were nice and friendly on arrival and gave us extra pillows on request almost immediately. During our stay we could see that there were a number of families staying and the children seemed well catered for. Our room was tidied up each day which was a very pleasant surprise on return each evening

The room was tiny and the beds were very narrow singles, but I had seen that on other people's reviews, otherwise we had everything that was needed

The property was central to everything metro, restaurants and supermarket. The staff were absolutely amazing, so accomodating to everything. Daniel at reception was fantastic, showing us around the property, explaining everything. We travel often and we’ve never met anyone as lovely as him. Thanks Daniel for also assisting my wife and daughter in making it to station, without Daniel dragging their suitcases at 7am down the street and flagging a taxi down, they would never had made it! Wonderful staff and and great , very clean property!

Nothing we didn’t like.

Location is excellent! Staff are very friendly. Full Breakfasts & pastry options are superb.

No A/C. So room was a little warm & stuffy. Staff did give us a fan, but it didn’t reach all 4 beds.

I loved the neighborhood and how conveniently located everything was. We walked to the underground, Stop 33 for the Big Bus Tours, grocery stores, restaurants, and entertainment. The neighborhood itself felt like a peaceful retreat, with quiet streets just a few hundred meters from all the action. The hotel was a real gem for us. We especially enjoyed the communal kitchen and dining area in the evenings, as well as the breakfast, which was always well-stocked and plentiful. We met so many wonderful people during our stay—connections we plan to keep for future travels. During my time in the military, I lived in the UK, and I tried to set my partner’s expectations about room and bathroom sizes, elevator space, and heating differences between central systems and individual room units. My efforts were only partially successful. I should've spent more time emphasizing that a typical bathroom in a UK B&B or hotel is just that—a bathroom, not a spa. Once I explained and he saw it, the expectations were set and everything made sense. We arrived during a cold spell after traveling from warmer climates; Greece, Italy, Spain, and Paris. After a quick tutorial on how to turn on the heat, he got the hang of it and made it comfortable. Our stay was fun and adventurous. We really enjoyed ourselves. We’d definitely recommend it—👍🏾 👍🏾 up.

A lamp would be a great addition to the room. In our case, the lighting was controlled by a single switch—either all on or all off. This made it difficult to read in bed or in the chair without disturbing the other person. Solution: Hotel—add a small lamp in the room. Guests—bring a travel USB-A reading light.

Hospitality was top-notch! We felt like we were staying with family while there. The breakfast was delicious, and staff were very friendly. The ability to stay with our large group (2 families, 5 people each) was fantastic, especially in London. And having the two adjacent rooms connected with a balcony was a pleasant surprise. The kids loved the 2nd story loft! The lobby area was really beautiful, too. The location was great for us as it was close to Hyde Park, so our kids could feed the birds. We also really appreciated the ability to have tea late at night in the kitchen area after sightseeing.

No complaints

Staff are extremely nice and helpful. There is a small lift! Providing a fridge for guests to share is a great plus. I do appreciate: they have drinkable tap water that we can fill our bottles; we are allowed to use microwaves and so on in the kitchen.

Be aware that the room is extremely small (my suitcase is only 20 inches and there is just enough room) . London could be hot these days. A small fan is provided in the room. But it was left high above the closet so I didn’t bother to use it. (It would be a good idea to just let the cool air in at night. But I didn’t figure out how to open the window until the morning I was to check out. My bad.) I agree with other guests that there are maybe too much pre-packaged stuff for breakfast. Still I appreciate there are hot English breakfast served and there is fresh fruit.

It is very nicely located, close to the underground station with 3 different lines, and also several bus lines. The location is also residential and quiet, but a few minutes' walk from several pubs, restaurants, a shopping arcade... Breakfast was tasty and abundant and the staff is really nice.

Water in the shower is incorrectly labeled, i.e. hot water flows out when you turn the knob to "cold" and vice versa. In general, the bathroom is clean, but very old looking.

The staff was amazing and possibly the best part of this hotel. They were all very friendly and helpful. I was able to use the kitchen to cook for myself which was very convenient. The room was ok, fairly dated but comfortable. I really appreciated the fan that was provided as the room got a little hot at night. I also appreciated the free body wash that was provided. The wifi was good and check-out was simple. The location is great, unfortunately the closest tube station was closed due to strikes when I stayed. But the next station was only a 10 minute walk so still incredibly convenient.

The free breakfast is only available until 9am which I found to be a little too early. I would have appreciated if it was available until 10, but this wasn't a big deal.

It’s in an excellent location, just 2 blocks from the metro station and near to good cafes, restaurants, pubs, etc and you can move easily around the city from there to visit the most common places. Staff was very nice, and the breakfast is very good. The area is super quiet at night so you can rest properly after a long day I’d definitely recommend this property!

It would be great if the shower had some shelves to put the soap, shampoo, etc. Besides that, everything was perfect for what we needed during the 3 nights booked.